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connection from Outlook to CRM may have been lost RRS feed

  • Question

  • A user composes an e-mail in CRM. Then he hits 'send' to submit the mail.

    Now Outlook should proceed to send the mail, but sometimes the connection from Outlook

    to CRM may have been lost. The only hint about this is a small popup window at the bottom of the desktop.

    The user asks, whether  this popup can be customized to appear as a big warning on the screen so it woll be

    seen immediately.

    The small popup often goes unnoticed so that the user is only informed at the next restart of the CRM gui

     

     

     

    Friday, April 9, 2010 1:26 PM

Answers

  •  Guido,

    There is no way of customising this alert. You can assure uses that the Outlook Client will continue to re-try the connection so that as soon as the connection is restored, the synchronisation will take place and the email will be sent.

     

    You can monitor the number of emails that have not been sent by doing an advanced find in CRM and look for the 'Pending' status. This will give you an idea at anyone time the size of the problem. Do you know why the connection to CRM is being lost - It might be an idea to investigate.

     

    Hope this helps,

    Scott

    Friday, April 9, 2010 1:33 PM
    Answerer
  • another option is to have the user send the e-mail from Outlook and track in CRM. 
    Best Regards | Twitter: edwardsdna
    Friday, April 9, 2010 2:43 PM

All replies

  •  Guido,

    There is no way of customising this alert. You can assure uses that the Outlook Client will continue to re-try the connection so that as soon as the connection is restored, the synchronisation will take place and the email will be sent.

     

    You can monitor the number of emails that have not been sent by doing an advanced find in CRM and look for the 'Pending' status. This will give you an idea at anyone time the size of the problem. Do you know why the connection to CRM is being lost - It might be an idea to investigate.

     

    Hope this helps,

    Scott

    Friday, April 9, 2010 1:33 PM
    Answerer
  • another option is to have the user send the e-mail from Outlook and track in CRM. 
    Best Regards | Twitter: edwardsdna
    Friday, April 9, 2010 2:43 PM