locked
Office 2007 validation issues. RRS feed

  • Question

  • I am unable to download any MS office 2007 templates. I have MS Office 2007 Standard. The following loop repeats itself:

     I try to download a template, in say MS Word, and get Microsoft Office Genuine Advantage Window that says " You may be a victim of software counterfeiting. The following MS Office software installed on this computer is not genuine- 2007 Microsoft office system. To find out why we cannot validate your system click 'get genuine' ". I click 'get genuine' and am transferred. On the link I get a 'validation successful' message. However, when I try to download a template in Word, the same scenario repeats itself.

     

    *** I have run MGADT, and next to validation status it says 'genuine'.

     Please help.

    Here is the outcome of the MGADT;

     

    Diagnostic Report (1.9.0006.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: 0x0

    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q

    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=

    Windows Product ID: 89578-OEM-7332157-00061

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010300.1.0.003

    ID: {8A0205E0-CD36-4AD8-AE95-A7D16B61AF81}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.9.0

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6001.vistasp1_gdr.080917-1612

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGATray.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Standard 2007 - 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: Registered, 1.6.28.0

    Signed By: Microsoft

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-365-80041010_025D1FF3-230-80041010_025D1FF3-231-1_025D1FF3-518-80040154_025D1FF3-238-80040154_025D1FF3-239-2_025D1FF3-245-80070002_025D1FF3-259-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{8A0205E0-CD36-4AD8-AE95-A7D16B61AF81}</UGUID><Version>1.9.0006.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2735061477-2806959596-1249180296</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>GC667AA-ABA SR5130NX</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.08</Version><SMBIOSVersion major="2" minor="4"/><Date>20070427000000.000000+000</Date></BIOS><HWID>1E323507018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>221F739B624CF0C</Val><Hash>Ntj6dOtRhZU/w3sMj+9ghmQcB5Y=</Hash><Pid>81607-902-8899825-64212</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.0.6001.18000

    Name: Windows(TM) Vista, HomePremium edition

    Description: Windows Operating System - Vista, OEM_SLP channel

    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89578-00146-321-500061-02-1033-6000.0000-2472008

    Installation ID: 224992414970835122014112717932864014052406436841888704

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: WQD8Q

    License Status: Licensed

     

    HWID Data-->

    HWID Hash Current: NAAAAAEAAwABAAEAAQABAAAAAwABAAEAeqgcUdQw1pEQtpIAAvBMjvL0ZuOUm6xWx62Otg==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    HPQOEM                             SLIC-CPC

      FACP                                   HPQOEM                             SLIC-CPC

      HPET                                    HPQOEM                             SLIC-CPC

      MCFG                                 HPQOEM                             SLIC-CPC

      SLIC                                      HPQOEM                             SLIC-CPC

      SSDT                                    HPQOEM                             SLIC-CPC

     

     

    Friday, February 6, 2009 3:55 AM

Answers

  • Hey Regoof,

    Currently you have two versions of Office Suites installed. Please uninstall 
    Office Home and Student 2007. Office programs  normally do not come standard on computers but are offered for an additional cost. Computer Manufacturers will often include a Trial version of Office Home and Student, which allows you to use it for a limited number of uses after which, it will ask for a valid Office Product Key. Please try try this and let me know if the problem is resolved Regoof.


    Take care and have a super weekend.


    Stephen

    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, February 10, 2009 11:18 PM
    Friday, February 6, 2009 9:43 PM