Mail Merge Error. Mail Merge not registering camapaign activities. RRS feed

  • Question

  • I´m working on the migration for a CRM 4.0 on-premise system to CRM
    2013 in which one of the most used features is the campaign module.Now
    I´m facing a problem with mail merge, when I try to distribute a
    campaign activity:
    The process starts, the mails are generated and
    sent, but the window for tracking the campaign activities is not 
    presented and the process crashes in background. I already un- and
    resintalled the Outlook client, but this didn´t resolve the problem.
    In the event log I find the following entry:

    Faulting application name: Microsoft.Crm.Application.Outlook.WebFormsHost.exe, version:, time stamp: 0x523d509d
    Faulting module name: crmaddin.dll, version:, time stamp: 0x523d5152
    Exception code: 0xc0000005
    Fault offset: 0x0000a75a
    Faulting process id: 0x748
    Faulting application start time: 0x01cf2bcd4fa6bcd8
    application path: C:\Program Files (x86)\Microsoft Dynamics
    Faulting module path: C:\Program Files (x86)\Microsoft Dynamics CRM\Client\bin\crmaddin.dll
    Report Id: b9413ac9-97c0-11e3-80d3-000c2982ff89
    Faulting package full name:
    Faulting package-relative application ID:

    The CRM System is Version

    and I´m using Office 2010.

    The campaign activity tracking is absolutely important for our customer

    Monday, February 17, 2014 4:21 PM