I´m working on the migration for a CRM 4.0 on-premise system to CRM
2013 in which one of the most used features is the campaign module.Now
I´m facing a problem with mail merge, when I try to distribute a
campaign activity:
The process starts, the mails are generated and
sent, but the window for tracking the campaign activities is not
presented and the process crashes in background. I already un- and
resintalled the Outlook client, but this didn´t resolve the problem.
In the event log I find the following entry:
Faulting application name: Microsoft.Crm.Application.Outlook.WebFormsHost.exe, version: 6.0.0.809, time stamp: 0x523d509d
Faulting module name: crmaddin.dll, version: 6.0.0.809, time stamp: 0x523d5152
Exception code: 0xc0000005
Fault offset: 0x0000a75a
Faulting process id: 0x748
Faulting application start time: 0x01cf2bcd4fa6bcd8
Faulting
application path: C:\Program Files (x86)\Microsoft Dynamics
CRM\Client\res\web\bin\Microsoft.Crm.Application.Outlook.WebFormsHost.exe
Faulting module path: C:\Program Files (x86)\Microsoft Dynamics CRM\Client\bin\crmaddin.dll
Report Id: b9413ac9-97c0-11e3-80d3-000c2982ff89
Faulting package full name:
Faulting package-relative application ID:
The CRM System is Version 6.0.0.809
and I´m using Office 2010.
The campaign activity tracking is absolutely important for our customer
