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Certificate of Authenication (COA) number 'invalid' for Vista Upgrade

    Question

  • Recently bought a new HP computer.  The HP upgrade website (ran by ModusLink) will not accept ('invalid') the 14 digit COA #.  This will happen if someone else has already submitted the COA # for an upgrade.

    I cannot confirm if someone has used my COA #.  ModusLInk does not respond to inquiries.

    All someone has to do is open a computer box at a warehouse or store, steal the COA# and serial number, and the purschaser is screwed, and neither Microsoft, the retail sore, nor the manufacturer meets its obligation to provide a free Vista upgrade to the legitimate purchaser.

    Microsoft needs to investigate COA & serial # theft and implement a backup plan for victims.

    I suspect all hell is going to break loose after Christmas when other buyers find that they cannot obtain a free upgrade because their COA # is 'invalid'.

    Friday, December 15, 2006 3:53 AM

Answers

  • Folks:

     

    Please note that the Vista Upgrade Program is not, in anyway, linked with Windows Genuine Advantage or Software Protection Platform. Its strictly a sales channel provided through MSFT by OEM partners.

    I'm guessing that the free-Vista upgrade service will only be available at the same time as general consumer launch, but I'm not familiar with that program.

    I suggest filing a service request at www.support.microsoft.com (under the Windows Vista category here: http://www.support.microsoft.com/ph/11732)

     

    -phil

    Monday, December 18, 2006 5:35 AM
  •  TipOTex wrote:

    Hi,

    From the signature, may we infer that Mr. Liu is a Microsoft employee?

    I guess that he is saying that the problem is not one associated with Microsoft Genuine Advantage nor Microsoft Software Assurance and, to that extent, is "not his job."

    However, for clarity (and he may be personally misguided), this program is not provided "through" MSFT, it is provided "by" MSFT, and it is MSFT that appointed ModusLink as its agent.

    To review the bidding, the manufacturer says that it is a Microsoft issue, Microsoft says that it is a ModusLink issue, ModusLink says that it is a manufacturer issue. So far, we (may) have a Microsoft employee who is ambiguous, but says that even if it is a Microsoft issue, it isn't his personal issue.

     

     

    Yes, I am a program manager here with the Genuine Advantage group. The Vista Upgrade program is held specifically with our OEM division and support requests regarding the specific program should be escalated in that channel.

    It is not to say this issue is not my issue (every Microsoft issue is a priority for all MSFT employees) - but rather we simply do not handle it on this forum, at all.

    This support forum is SPECIFIC for WGA/VistaGA/OfficeGA suppotr requests, and we simply do not handle anything outside of that (not even IE7 requests, Windows Update requests not revolving around WGA, etc). The best avenue for those specific items it to escalate the support queries through the specialized channels we have setup at www.support.microsoft.com.

     

    -phil

    Monday, December 18, 2006 9:43 PM
  • Folks:

     

    Apologies for the delay. Please remember this forum is specifically for WGA/OGA/VistaGA specific issues. This does NOT include OEM sponsored "Upgrades" for purchasing new PC's. While we understand your frustration - this post is offtopic and violates terms of use for this public forum.

    In addition, I must lock this post for the following reasons:

    - This post has been reported to be "Offtopic" several times.

    - This post has had users post threats. Threats of any type will not be tolerated.

    - This post if an inappropriate tone and language for overall usage. Remember this is a public forum and users of all ages and backgrounds read this. Please be sensitive to others.

    That being said, the best method for immediate support for this issue is to contact your purchasing OEM about the Vista Express Upgrade. You MUST go back to your PC OEM to recieve their specialized upgrade support. Examples include (but are not limited to):

     

    Acer - http://global.acer.com/support/winvista/index.htm

    Microstar International - http://www.msi.com.tw/VistaUpgrade/

    LG Electronics - http://www.lge.com/products/computer/notebook/WindowsVista.jsp

    Asus - http://event.asus.com/vistaupgrade/

    Gateway - http://www.gateway.com/vista/index.asp?page=express

    EMachines - http://www.emachines.com/vista/express.html

    Fujitsu/Siemens - http://www.fujitsu-siemens.com/campaigns/vista/windows_vista_upgrade.html

    HP - http://h20219.www2.hp.com/services/cache/416458-0-0-225-121.html

     

     

    Thanks,

    -phil

    Saturday, January 13, 2007 10:34 PM

All replies

  • The serialized upgrade coupon for Windows Vista is only available at the time of actual purchase.  The number you enter is the 24-character Product Key and the serial number of the coupon.  If you do not also have the coupon, the upgrade offer is void.
    Friday, December 15, 2006 4:20 AM
    Moderator
  • Folks:

     

    Please note that the Vista Upgrade Program is not, in anyway, linked with Windows Genuine Advantage or Software Protection Platform. Its strictly a sales channel provided through MSFT by OEM partners.

    I'm guessing that the free-Vista upgrade service will only be available at the same time as general consumer launch, but I'm not familiar with that program.

    I suggest filing a service request at www.support.microsoft.com (under the Windows Vista category here: http://www.support.microsoft.com/ph/11732)

     

    -phil

    Monday, December 18, 2006 5:35 AM
  •  TipOTex wrote:

    Hi,

    From the signature, may we infer that Mr. Liu is a Microsoft employee?

    I guess that he is saying that the problem is not one associated with Microsoft Genuine Advantage nor Microsoft Software Assurance and, to that extent, is "not his job."

    However, for clarity (and he may be personally misguided), this program is not provided "through" MSFT, it is provided "by" MSFT, and it is MSFT that appointed ModusLink as its agent.

    To review the bidding, the manufacturer says that it is a Microsoft issue, Microsoft says that it is a ModusLink issue, ModusLink says that it is a manufacturer issue. So far, we (may) have a Microsoft employee who is ambiguous, but says that even if it is a Microsoft issue, it isn't his personal issue.

     

     

    Yes, I am a program manager here with the Genuine Advantage group. The Vista Upgrade program is held specifically with our OEM division and support requests regarding the specific program should be escalated in that channel.

    It is not to say this issue is not my issue (every Microsoft issue is a priority for all MSFT employees) - but rather we simply do not handle it on this forum, at all.

    This support forum is SPECIFIC for WGA/VistaGA/OfficeGA suppotr requests, and we simply do not handle anything outside of that (not even IE7 requests, Windows Update requests not revolving around WGA, etc). The best avenue for those specific items it to escalate the support queries through the specialized channels we have setup at www.support.microsoft.com.

     

    -phil

    Monday, December 18, 2006 9:43 PM
  • Tony07,

    FYI, on a computer from a major manufacurer, it is expected that the Product Key on the COA will be different from the Product Key actually used to install the installation of XP on the computer.  The XP installation on the computer is simply a "master image" prepared by the manufacturer that is copied and deployed onto hundreds, thousands, or tens of thousands of computers every day.

    Tuesday, January 02, 2007 9:00 PM
  • Tony07,

    The Certificate of Authenticity serial number that you need for Vista redemption is the 14 digit number in this format xxxxx-xxx-xxx-xxx located directly below the bar code on the COA.

    Tuesday, January 02, 2007 9:39 PM
  •  SteveHayter wrote:
    I can't even access the moduslink website now, though I could a few days ago!

     

    Folks, apologies for the holiday delays. Its not an excuse, as I am still working to track this down and get a response and direction for you all to go to.

     

    -phil

    Wednesday, January 03, 2007 3:14 AM
  •  Phil Liu MSFT wrote:

     SteveHayter wrote:
    I can't even access the moduslink website now, though I could a few days ago!

     

    Folks, apologies for the holiday delays. Its not an excuse, as I am still working to track this down and get a response and direction for you all to go to.

     

    -phil

     

    Folks:

     

    I'm still trying to track this down. The Moduslink folks are having issues currently because of the natural disasters going on there.

    Friday, January 05, 2007 3:15 AM
  • Has anyone paid by cheque? I'm in the UK and have managed - finally (!) - to complete my upgrade registration. However for some reason they only accept Switch as a payment method (not Mastercard or Visa). So I had to opt for cheque (who's stupid idea was it to accept one method, with the method being the least popular in the UK).

    However, the instructions are not clear (though I am not surprised). It says to post the order confirmation to one address in the Netherlands, and my cheque to another. This can't be right. How will they link my order to my payment (based on how bad this entire process has been so far, I can see my order just not ever being processed).

    I have emailed them and asked, but the guy at the other end clearly didnt read my mail, and just said send my order form to the first address, with no mention of the cheque (the reply took 5 days). I've emailed again (and will probably take another 5 days).

    But has anyone had the same problem?
    Saturday, January 13, 2007 9:20 PM
  • Folks:

     

    Apologies for the delay. Please remember this forum is specifically for WGA/OGA/VistaGA specific issues. This does NOT include OEM sponsored "Upgrades" for purchasing new PC's. While we understand your frustration - this post is offtopic and violates terms of use for this public forum.

    In addition, I must lock this post for the following reasons:

    - This post has been reported to be "Offtopic" several times.

    - This post has had users post threats. Threats of any type will not be tolerated.

    - This post if an inappropriate tone and language for overall usage. Remember this is a public forum and users of all ages and backgrounds read this. Please be sensitive to others.

    That being said, the best method for immediate support for this issue is to contact your purchasing OEM about the Vista Express Upgrade. You MUST go back to your PC OEM to recieve their specialized upgrade support. Examples include (but are not limited to):

     

    Acer - http://global.acer.com/support/winvista/index.htm

    Microstar International - http://www.msi.com.tw/VistaUpgrade/

    LG Electronics - http://www.lge.com/products/computer/notebook/WindowsVista.jsp

    Asus - http://event.asus.com/vistaupgrade/

    Gateway - http://www.gateway.com/vista/index.asp?page=express

    EMachines - http://www.emachines.com/vista/express.html

    Fujitsu/Siemens - http://www.fujitsu-siemens.com/campaigns/vista/windows_vista_upgrade.html

    HP - http://h20219.www2.hp.com/services/cache/416458-0-0-225-121.html

     

     

    Thanks,

    -phil

    Saturday, January 13, 2007 10:34 PM