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Office 2003 Professional apparently not genuine.

Question
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Office 2003 Professional apparently not genuine. Please help. Diagnosis below.
Many thanks
Chris
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: N/A
Windows Product Key: *****-*****-R23HC-P9JKW-628BG
Windows Product Key Hash: Ewp8FLxzJuBmt6pyxm/K6HGdIYg=
Windows Product ID: 76487-OEM-2265463-40066
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {613401C6-51AF-4893-8A41-900A524AB961}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A
Version: N/A
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: Microsoft
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: proxy1.eu.webscanningservice.com:3128
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{613401C6-51AF-4893-8A41-900A524AB961}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-628BG</PKey><PID>76487-OEM-2265463-40066</PID><PIDType>3</PIDType><SID>S-1-5-21-57989841-776561741-725345543</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D510 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="3"/><Date>20051227000000.000000+000</Date></BIOS><HWID>B4733C07018400D2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>194AF1207726D04</Val><Hash>+snlXSf5zptDOR5i6SOSBD1jjfw=</Hash><Pid>73931-642-2672477-57106</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>
Licensing Data-->
N/A
Windows Activation Technologies-->
N/A
HWID Data-->
N/A
OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 17B3C:Dell Inc|17B3C:Microsoft Corporation
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
OEM Activation 2.0 Data-->
N/ATuesday, February 16, 2010 2:25 PM
Answers
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Hello Snapster,
Here is a snippet of your mgadiag report:
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Your installation of Office is reporting as Genuine, but because it is also reporting in the Other Data section that it is a Volume Licensing edition of Office, it is Genuine only when being used by the organization to whom the Product Key for this installation was issued by Microsoft under a Volume Licensing Agreement.
Is your use of this installation of Office as an individual consumer, or as part of the business, educational, or govermental organization that holds a Volume Licensing Agreement for the use of this license for Office Professional 2003?
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Marked as answer by Darin Smith MS Thursday, February 18, 2010 10:31 PM
Tuesday, February 16, 2010 2:44 PM -
Hello Snapster,
If the mgadiag report shows that the Office Professional 2003 installation is Genuine, then we take that as Gospel and look at other factors that may be causing problems for the OGA Notifier.
Previously installed nongenuine copies of the same edition of Office can be an issue, leaving behind a nongenuine license file that the OGA Notifier sees as applicable to the current installation. But this does not seem to be the situation in your case.
A damaged or corrupted Office license file does the same thing, however, and that might be the issue here.
But before we address that possibility, there are a couple of easier things to address.
First, visit the online diagnostic site and check for passing grades: http://www.microsoft.com/genuine/diag/default.aspx?
Next, navigate to www.microsoft.com/genuine and once there, click on the Validate Office button. This has the effect of forcing the OGA Notifier to rescan the OGA files. After the Validation process successfully completes, restart the computer then open several Office programs, checking for the nongenuine notice.
If that does not work, the problem could be related to how the computer connects thru the proxy server reported in this line of the mgadiag report:
Browser Data-->
Proxy settings: proxy1.eu.webscanningservice.com:3128
Repeat the visit to www.microsoft.com/genuine, but this time temporarily disable the proxy server and make a direct connection.
Let us know the results :-)
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Edited by Dan at IT Associates Tuesday, February 16, 2010 3:58 PM typo
- Marked as answer by Darin Smith MS Tuesday, February 16, 2010 9:44 PM
Tuesday, February 16, 2010 3:34 PM
All replies
-
Hello Snapster,
Here is a snippet of your mgadiag report:
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Your installation of Office is reporting as Genuine, but because it is also reporting in the Other Data section that it is a Volume Licensing edition of Office, it is Genuine only when being used by the organization to whom the Product Key for this installation was issued by Microsoft under a Volume Licensing Agreement.
Is your use of this installation of Office as an individual consumer, or as part of the business, educational, or govermental organization that holds a Volume Licensing Agreement for the use of this license for Office Professional 2003?
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Marked as answer by Darin Smith MS Thursday, February 18, 2010 10:31 PM
Tuesday, February 16, 2010 2:44 PM -
Thanks for your reply.
We are a business with a volume licence agreement.
Regards
Chris
Tuesday, February 16, 2010 2:54 PM -
Hello Snapster,
So how did you come to the conclusion that "Office 2003 Professional apparently not genuine"?
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxpTuesday, February 16, 2010 3:01 PM -
When starting an Office application the Microsoft Office Genuine Advantage pop-up box appears stating that it is not genuine. In three days it will be marked as non-genuine.
What will happen in three days when this happens?
Regards
Chris
Tuesday, February 16, 2010 3:04 PM -
Hello Snapster,
Was this notification preceded by any change to the installed Office 2003---was it reinstalled, or was there a previous nongenuine installation of Office Professional 2003 on this computer?
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxpTuesday, February 16, 2010 3:15 PM -
I don't think there have been any changes as this is a laptop connected to our network remotely.
Tuesday, February 16, 2010 3:23 PM -
Hello Snapster,
If the mgadiag report shows that the Office Professional 2003 installation is Genuine, then we take that as Gospel and look at other factors that may be causing problems for the OGA Notifier.
Previously installed nongenuine copies of the same edition of Office can be an issue, leaving behind a nongenuine license file that the OGA Notifier sees as applicable to the current installation. But this does not seem to be the situation in your case.
A damaged or corrupted Office license file does the same thing, however, and that might be the issue here.
But before we address that possibility, there are a couple of easier things to address.
First, visit the online diagnostic site and check for passing grades: http://www.microsoft.com/genuine/diag/default.aspx?
Next, navigate to www.microsoft.com/genuine and once there, click on the Validate Office button. This has the effect of forcing the OGA Notifier to rescan the OGA files. After the Validation process successfully completes, restart the computer then open several Office programs, checking for the nongenuine notice.
If that does not work, the problem could be related to how the computer connects thru the proxy server reported in this line of the mgadiag report:
Browser Data-->
Proxy settings: proxy1.eu.webscanningservice.com:3128
Repeat the visit to www.microsoft.com/genuine, but this time temporarily disable the proxy server and make a direct connection.
Let us know the results :-)
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Edited by Dan at IT Associates Tuesday, February 16, 2010 3:58 PM typo
- Marked as answer by Darin Smith MS Tuesday, February 16, 2010 9:44 PM
Tuesday, February 16, 2010 3:34 PM -
Okay it has validated successfully, rebooted and not had the pop-up message since.
Many thanks
Chris
Tuesday, February 16, 2010 3:53 PM