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Office 2003 Professional apparently not genuine. RRS feed

  • Question

  • Office 2003 Professional apparently not genuine. Please help. Diagnosis below.

    Many thanks

    Chris

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-R23HC-P9JKW-628BG
    Windows Product Key Hash: Ewp8FLxzJuBmt6pyxm/K6HGdIYg=
    Windows Product ID: 76487-OEM-2265463-40066
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {613401C6-51AF-4893-8A41-900A524AB961}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: proxy1.eu.webscanningservice.com:3128
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{613401C6-51AF-4893-8A41-900A524AB961}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-628BG</PKey><PID>76487-OEM-2265463-40066</PID><PIDType>3</PIDType><SID>S-1-5-21-57989841-776561741-725345543</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D510 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="3"/><Date>20051227000000.000000+000</Date></BIOS><HWID>B4733C07018400D2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>194AF1207726D04</Val><Hash>+snlXSf5zptDOR5i6SOSBD1jjfw=</Hash><Pid>73931-642-2672477-57106</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 17B3C:Dell Inc|17B3C:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Tuesday, February 16, 2010 2:25 PM

Answers

  • Hello Snapster,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Your installation of Office is reporting as Genuine, but because it is also reporting in the Other Data section that it is a Volume Licensing edition of Office, it is Genuine only when being used by the organization to whom the Product Key for this installation was issued by Microsoft under a Volume Licensing Agreement.

    Is your use of this installation of Office as an individual consumer, or as part of the business, educational, or govermental organization that holds a Volume Licensing Agreement for the use of this license for Office Professional 2003?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, February 18, 2010 10:31 PM
    Tuesday, February 16, 2010 2:44 PM
  • Hello Snapster,

    If the mgadiag report shows that the Office Professional 2003 installation is Genuine, then we take that as Gospel and look at other factors that may be causing problems for the OGA Notifier.

    Previously installed nongenuine copies of the same edition of Office can be an issue, leaving behind a nongenuine license file that the OGA Notifier sees as applicable to the current installation.  But this does not seem to be the situation in your case.

    A damaged or corrupted Office license file does the same thing, however, and that might be the issue here.

    But before we address that possibility, there are a couple of easier things to address.

    First, visit the online diagnostic site and check for passing grades:  http://www.microsoft.com/genuine/diag/default.aspx

    Next, navigate to www.microsoft.com/genuine and once there, click on the Validate Office button. This has the effect of forcing the OGA Notifier to rescan the OGA files.  After the Validation process successfully completes, restart the computer then open several Office programs, checking for the nongenuine notice.

    If that does not work, the problem could be related to how the computer connects thru the proxy server reported in this line of the mgadiag report:
    Browser Data-->
    Proxy settings: proxy1.eu.webscanningservice.com:3128

    Repeat the visit to www.microsoft.com/genuine, but this time temporarily disable the proxy server and make a direct connection.

    Let us know the results :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, February 16, 2010 3:34 PM

All replies

  • Hello Snapster,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Your installation of Office is reporting as Genuine, but because it is also reporting in the Other Data section that it is a Volume Licensing edition of Office, it is Genuine only when being used by the organization to whom the Product Key for this installation was issued by Microsoft under a Volume Licensing Agreement.

    Is your use of this installation of Office as an individual consumer, or as part of the business, educational, or govermental organization that holds a Volume Licensing Agreement for the use of this license for Office Professional 2003?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, February 18, 2010 10:31 PM
    Tuesday, February 16, 2010 2:44 PM
  • Thanks for your reply.

    We are a business with a volume licence agreement.

    Regards
    Chris

    Tuesday, February 16, 2010 2:54 PM
  • Hello Snapster,

    So how did you come to the conclusion that "Office 2003 Professional apparently not genuine"?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, February 16, 2010 3:01 PM
  • When starting an Office application the Microsoft Office Genuine Advantage pop-up box appears stating that it is not genuine. In three days it will be marked as non-genuine.

    What will happen in three days when this happens?

    Regards
    Chris

    Tuesday, February 16, 2010 3:04 PM
  • Hello Snapster,

    Was this notification preceded by any change to the installed Office 2003---was it reinstalled, or was there a previous nongenuine installation of Office Professional 2003 on this computer?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, February 16, 2010 3:15 PM
  • I don't think there have been any changes as this is a laptop connected to our network remotely.

    Tuesday, February 16, 2010 3:23 PM
  • Hello Snapster,

    If the mgadiag report shows that the Office Professional 2003 installation is Genuine, then we take that as Gospel and look at other factors that may be causing problems for the OGA Notifier.

    Previously installed nongenuine copies of the same edition of Office can be an issue, leaving behind a nongenuine license file that the OGA Notifier sees as applicable to the current installation.  But this does not seem to be the situation in your case.

    A damaged or corrupted Office license file does the same thing, however, and that might be the issue here.

    But before we address that possibility, there are a couple of easier things to address.

    First, visit the online diagnostic site and check for passing grades:  http://www.microsoft.com/genuine/diag/default.aspx

    Next, navigate to www.microsoft.com/genuine and once there, click on the Validate Office button. This has the effect of forcing the OGA Notifier to rescan the OGA files.  After the Validation process successfully completes, restart the computer then open several Office programs, checking for the nongenuine notice.

    If that does not work, the problem could be related to how the computer connects thru the proxy server reported in this line of the mgadiag report:
    Browser Data-->
    Proxy settings: proxy1.eu.webscanningservice.com:3128

    Repeat the visit to www.microsoft.com/genuine, but this time temporarily disable the proxy server and make a direct connection.

    Let us know the results :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, February 16, 2010 3:34 PM
  • Okay it has validated successfully, rebooted and not had the pop-up message since.

    Many thanks
    Chris

    Tuesday, February 16, 2010 3:53 PM