locked
Potential Non Genuine Windows RRS feed

  • Question

  • I have had my Dell for just about 4 years without a hick up.  Then in DEC08 I finally had a problem that I just couldn't shake off so I took it in to Circuit City (FIREDOG) after several weeks and changing the HDD twice and eventually putting the original back in.
    They said that they had backed up the entire HDD ( I doubt that they made a mirror) but they backed up all of the files but had to "zero" it back to new.  they reloaded the OS and Office but said that they could not put everything I originally purchased from Dell back as it was before.  They said I should use the recovery or original install discs to put it all back in. 
    The problem is that I live in Galveston, Texas and if it was not on my laptop or external harddrive whitch went with us when we bugged out for IKE it was on a disc and is now in the Gulf. 
    Could Circuit City have put some bootleg or VLK copy of the OS or Office in my machine just to get me out of there?  I have been operating for these many months without a problem and now it doesn't  want to run right because it tells me I may be a victim of counterfeit software and I can't make it go away.  Cirtuit City has since gone out of business (now I know why) so I can't go back there to get this right.  I don't want to have to pay for something that I already have. 
    There is a 25 digit product key on the bottom of the computer, will this number help,  and where would i use it?
    Got help?
    Wednesday, April 8, 2009 11:06 PM

Answers

  • TexasGiant,

    Thank you for providing the MGA Diagnostic results so quickly. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. Below I have extracted a portion of the MGA results to share. 

    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 55274-640-8365391-23331
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro





    As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.  There are situations which can cause Windows XP to become non-genuine. Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. Maybe this is what happened to you as you mentioned/speculated from your first post. 

     




    Also I have more bad news. Your Microsoft Office Enterprise 2007 was installed with a now blocked VLK. Below is an extract I have taken to share with you. 

     

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1



    You have a couple options available. First you should have been given the option to "Get Genuine" when you failed Windows XP and OGA validation. Here you may purchase a Windows XP and OGA Kit from Microsoft and become genuine. Next you can contact Dell Technical support and request them to send you a recovery media disc. Next I would recommend for you to file a piracy report by following the directions @ http://www.microsoft.com/piracy. Please locate "Reporting Piracy" in the upper left corner.


    Hopefully this will provide you with further assistance.


    Take care Texas

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, April 9, 2009 1:02 AM
    Thursday, April 9, 2009 1:02 AM

All replies

  • Hello Texas Giant,

    Thank you for posting in our WGA Forums. I have split your post off from the other customer's thread so we may focus attention on your specific problem. First please run the MGA Diagnostic Tool and provide us with the results. Follow the steps provided in the following announce located @ the top of our main WGA page. It will be entiteled "Please Run MGA Diagnostic Before Posting"

    As far as Circuit City having installed a bootleg or VLK copy I can not even begin to speculate. Has your computer ever been serviced by an individual or any other business whatsoever? Is your ocmputer a laptop or tower? After you run the Tool and provide us with the results we will be able to analyze what you are experiencing and try to provide you with a resolution.


    Take care Texas Giant.


    stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Thursday, April 9, 2009 12:14 AM
  • FIREDOG is the only person to touch this computer other than me.
    This system is a :
    OS Name    Microsoft Windows XP Professional
    Version    5.1.2600 Service Pack 3 Build 2600
    OS Manufacturer    Microsoft Corporation
    System Name    LAPTOP
    System Manufacturer    Dell Inc.
    System Model    MP061
    System Type    X86-based PC
    Processor    x86 Family 6 Model 14 Stepping 8 GenuineIntel ~1830 Mhz
    BIOS Version/Date    Dell Inc. A08, 4/2/2007
    SMBIOS Version    2.4
    Windows Directory    C:\WINDOWS
    System Directory    C:\WINDOWS\system32
    Boot Device    \Device\HarddiskVolume2
    Locale    United States
    Hardware Abstraction Layer    Version = "5.1.2600.5512 (xpsp.080413-2111)"
    User Name    LAPTOP\Paul Gani
    Time Zone    Central Daylight Time
    Total Physical Memory    2,048.00 MB
    Available Physical Memory    1.24 GB
    Total Virtual Memory    2.00 GB
    Available Virtual Memory    1.96 GB
    Page File Space    3.85 GB
    Page File    C:\pagefile.sys

    The MGAD is:
    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 55274-640-8365391-23331
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {5108D231-C9F3-4340-AF45-32DA5ABE901A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5108D231-C9F3-4340-AF45-32DA5ABE901A}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>55274-640-8365391-23331</PID><PIDType>1</PIDType><SID>S-1-5-21-57989841-515967899-527237240</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MP061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="4"/><Date>20070627000000.000000+000</Date></BIOS><HWID>441339CF0184607E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65098</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 4000:Dell Inc|4000:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A


    Thursday, April 9, 2009 12:33 AM
  • TexasGiant,

    Thank you for providing the MGA Diagnostic results so quickly. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. Below I have extracted a portion of the MGA results to share. 

    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 55274-640-8365391-23331
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro





    As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.  There are situations which can cause Windows XP to become non-genuine. Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. Maybe this is what happened to you as you mentioned/speculated from your first post. 

     




    Also I have more bad news. Your Microsoft Office Enterprise 2007 was installed with a now blocked VLK. Below is an extract I have taken to share with you. 

     

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1



    You have a couple options available. First you should have been given the option to "Get Genuine" when you failed Windows XP and OGA validation. Here you may purchase a Windows XP and OGA Kit from Microsoft and become genuine. Next you can contact Dell Technical support and request them to send you a recovery media disc. Next I would recommend for you to file a piracy report by following the directions @ http://www.microsoft.com/piracy. Please locate "Reporting Piracy" in the upper left corner.


    Hopefully this will provide you with further assistance.


    Take care Texas

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, April 9, 2009 1:02 AM
    Thursday, April 9, 2009 1:02 AM
  • Howdy TexasGiant1959,

    It's likely that the computer repair people put the nongenuine installations of Windows and Office on your Dell laptop.

    Please visit this link http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1 to order replacement Dell OS Reinstallation CDs for your computer.

    If you see a blue bar with www.dell.com at the top of your screen for two seconds during bootup, then your computer may still have the Recovery partition installed, and if so you can use this to recover your genuine Windows installation.  When the blue bar is displayed, press CTRL +F11 to access Dell PC Restore.

    Please backup and offload any data that you cannot afford to lose, because the ReInstallation Process will destroy all user data on your computer.

    Good Luck!


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, April 9, 2009 5:53 AM