locked
My product key is not working RRS feed

  • Question

  • I have copied Microsoft Genuine Advantage Diagnostic Tool and pasting the following can you help me fix my locked Windows 7

    thank you

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {61F26C22-4136-4E92-8B90-C992D25E3F3C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{61F26C22-4136-4E92-8B90-C992D25E3F3C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2826308022-2906192160-3510115757</SID><SYSTEM><Manufacturer>Acer      </Manufacturer><Model>Aspire 5538     </Model></SYSTEM><BIOS><Manufacturer>Acer      </Manufacturer><Version>V1.15</Version><SMBIOSVersion major="2" minor="6"/><Date>20091020000000.000000+000</Date></BIOS><HWID>16BB3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-2942009
    Installation ID: 014604104731825886957166160080042853761433826555621704
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 5/30/2010 10:29:59 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:8:2010 20:39
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAAACAAAABAABAAEA6GGcib5NVPnER14tEDPiCDjJ6kW4ZeRFJH7vFBQReKo=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      BOOT   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      SLIC   ACRSYS  ACRPRDCT
      SSDT   AMD     PowerNow

     

    • Moved by Darin Smith MS Thursday, June 3, 2010 7:08 PM Office issue moved to the Office forum (From:Windows Vista Validation Issues (Windows Vista))
    Sunday, May 30, 2010 2:39 PM

Answers

  • Hello dredogg322,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    According to the data above, your installation of Office Home and Student 2007 is a Trial Installation.

    The behavior you are describing is expected behavior when such Trial has run its course and expired.  When the Trial expires, you can view and print existing documents, but you can no longer edit existing documents nor create and save new documents.  (Essentially the installation has become a Office document viewer.)

    In order to restore full functionality to the installed Office, you must purchase a perpertual license in the form of a Genuine Product Key for Office H&S 2007.  You can purchase a key directly from Microsoft (you should be seeing that offer on your screen), or you can purchase a full packaged retail product from your favorite local store, and use the product key inside the retail package to activate a perpetual license for this installation of Office and restore its full functionality.

    The option to purchase locally has some advantages:  usually you can find Office H&S 2007 on sale at major electronics, general, and office supply retailers, and if you buy Office H&S 2007 now you would be entited to free download, installation and use of the equivalent edition of Office 2010 when it is released for sale in a couple of weeks.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Sunday, May 30, 2010 6:07 PM

All replies

  • "dredogg322" wrote in message news:b62b27ca-bcb2-4416-b733-0f9ee5b42c33...
    >I have copied Microsoft Genuine Advantage Diagnostic Tool and pasting the
    >following can you help me fix my locked Windows 7
    >
    > thank you
    >
    > Diagnostic Report (1.9.0027.0):
    > -----------------------------------------
    > Windows Validation Data-->
    >
    > Validation Code: 0
    > Cached Online Validation Code: 0x0
    > Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    > Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    > Windows Product ID: 00359-OEM-8992687-00006
    > Windows Product ID Type: 2
    > Windows License Type: OEM SLP
     
     
    As far as I can tell, there's no problem with your Licence - are you seeing
    one? if so, what EXACT messages are you getting??
     
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC
    Sunday, May 30, 2010 2:46 PM
  • No matter what I do every time I try to use Microsoft Office it notifies me of needing a product key and when I try to continue I am not allowed to write anything

     

    Sunday, May 30, 2010 5:01 PM
  • Hello dredogg322,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    According to the data above, your installation of Office Home and Student 2007 is a Trial Installation.

    The behavior you are describing is expected behavior when such Trial has run its course and expired.  When the Trial expires, you can view and print existing documents, but you can no longer edit existing documents nor create and save new documents.  (Essentially the installation has become a Office document viewer.)

    In order to restore full functionality to the installed Office, you must purchase a perpertual license in the form of a Genuine Product Key for Office H&S 2007.  You can purchase a key directly from Microsoft (you should be seeing that offer on your screen), or you can purchase a full packaged retail product from your favorite local store, and use the product key inside the retail package to activate a perpetual license for this installation of Office and restore its full functionality.

    The option to purchase locally has some advantages:  usually you can find Office H&S 2007 on sale at major electronics, general, and office supply retailers, and if you buy Office H&S 2007 now you would be entited to free download, installation and use of the equivalent edition of Office 2010 when it is released for sale in a couple of weeks.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Sunday, May 30, 2010 6:07 PM