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SLSVC not running, invalid License, not able to activate RRS feed

  • Question

  • I am getting really peaved.  I recently built a new computer and am having major issues with my computer eventually deactivating itself.

    I have tried a couple different restore points and that has helped temporarily, then ultimately have the same problem.

    I tried a completely clean install and it was fine for a day or two then the same thing happens.

    I have tried to check teh slsvc.exe and it is not running so this is the issue, but when I try to restart it it says that it can't find the file and am not able to reactivate my valid license.

    The Vista Business was received directly from Microsoft as part of the Genuine Advantage Kit.

    The following is the log from the MGA Diag Tool:

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-DCXMD-VBC27-TGXT8
    Windows Product Key Hash: PIBkKzpPwgs7j6VPCWhUQtlYWZI=
    Windows Product ID: 89584-365-0003902-71644
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    ID: {32AE175D-24DD-47E1-97D1-4FF0817A389A}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_E2AD56EA-761-d003_E2AD56EA-762-0_E2AD56EA-134-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{32AE175D-24DD-47E1-97D1-4FF0817A389A}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TGXT8</PKey><PID>89584-365-0003902-71644</PID><PIDType>5</PIDType><SID>S-1-5-21-2931224292-3275236451-399582394</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5Q-E</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1406   </Version><SMBIOSVersion major="2" minor="5"/><Date>20081002000000.000000+000</Date></BIOS><HWID>1E333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65578</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: PAAAAAIAAgABAAIAAgABAAAABQABAAEAln2uYeTqN5kYsKp/eks2Us5wnZDy9KCjOtwcQ6xWcoq+QUxY

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            A_M_I_        OEMAPIC
      FACP            A_M_I_        OEMFACP
      HPET            A_M_I_        OEMHPET
      MCFG            A_M_I_        OEMMCFG
      OEMB            A_M_I_        AMI_OEM
      OSFR            A_M_I_        OEMOSFR


    Kris
    • Changed type kookykrazee Sunday, November 30, 2008 8:34 AM
    • Changed type kookykrazee Sunday, November 30, 2008 8:34 AM
    Wednesday, November 26, 2008 2:01 AM

Answers

  • Kookykrazee,


    Have you contacted Vista Support? I would suggest contacting Windows Vista support below:
    http://support.microsoft.com.  Explain what you are experiencing. This would be your best bet.  Sorry that I could not help you further.


    Take care

    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, December 2, 2008 1:21 AM
    Monday, December 1, 2008 11:18 PM

All replies

  • Hello,


    In your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Windows Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Windows Vista is unable to confirm its own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

     Please try the first set of steps and if it does not resolve the issue, move on to the next set.

     The first sets of steps are how to set the Software Licensing Service to start at each Windows Vista Start-up.

     1. Click Start button and in the Start Search box type in:  services.msc

    2. Press the Enter key on your keyboard

    3. The Services window should now open

    4. Scroll down to Software Licensing, then right-click on it and select Properties

    5. Under the General tab, click Stop button.

    6. Set the Startup Type to Automatic, and then click Apply

    7. Next, under Service Status, click Start button.

    8. Last, restart your computer.   

     The second set of steps is the Manual steps to Force Start the Software Licensing Service. Once you type the net start slsvc command and hit Enter, if you receive any error, then, for some reason, Windows Vista is not processing the command correctly and the issue is larger than just a Software Licensing problem. In which case, I would suggest contacting Windows Vista support below: http://support.microsoft.com
     

     If you have access to the Start button:

    1) Click Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     Thank you for visiting the Genuine Advantage forum.



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, November 27, 2008 1:21 AM
    • Unmarked as answer by kookykrazee Sunday, November 30, 2008 8:34 AM
    Thursday, November 27, 2008 1:21 AM
  • I am guessing I did  not explain myself, clearly enough.

    I have tried these methods as I have seen the same suggestions in other areas of this and other forums, but I tried them again and here is what I got:

    Via Services
    Windows could not start the Software Licensing service on Local Computer.
    Error 3:  The system cannot find the path specified.

    Via Command prompt:
    System error 3 has occured.
    The system cannot find the path specified.

    In addition, I have done a restore back to a point where this was not an issue and it happens within hours of using the system.

    This issues seems to have become prevalent over the last few weeks to a month.

    I want to re-activate my fully legal copy of windows and am not able to.

    Upon a fresh install and no software installed I end up with the same issues, after I have been told that I am activated and all good to go.

    What other things can be done with activation and getting the Software Licensing Service to fun properly?

    Thanks,
    Kris
    Sunday, November 30, 2008 8:33 AM
  • Kookykrazee,


    Have you contacted Vista Support? I would suggest contacting Windows Vista support below:
    http://support.microsoft.com.  Explain what you are experiencing. This would be your best bet.  Sorry that I could not help you further.


    Take care

    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, December 2, 2008 1:21 AM
    Monday, December 1, 2008 11:18 PM