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Office validation failed RRS feed

  • Question

  • Sorry I did not get the whole diag dump attached

     

    I am the original owner of the Dell XPS that this version of Office is on.  I have the original CD.  All the products were activated   HELP>

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT

    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=

    Windows Product ID: 55274-OEM-2211906-00102

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {8CD69A5F-BECF-4F42-B51B-AECC9461FFC7}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    Windows XP Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 101 Not Activated

    Microsoft Office XP Professional - 101 Not Activated

    Microsoft Publisher 2002 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\WINDOWS\system32\oembios.bin[Hr = 0x800b0003]

    File Mismatch: C:\WINDOWS\system32\oembios.dat[Hr = 0x800b0003]

    File Mismatch: C:\WINDOWS\system32\oembios.sig[Hr = 0x800b0003]

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{8CD69A5F-BECF-4F42-B51B-AECC9461FFC7}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2911765694-2163411867-2876842818</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8200               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20010918000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>9E67308F0184C06E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell Dimension 8200</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>A2E360F6BEBA6B8</Val><Hash>THjb+IaxrTxskpY9ddbsPeE0d4s=</Hash><Pid>54186-OEM-1790533-02876</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>21D3493EBC0ED38</Val><Hash>ZIm3jP71pAyuYPdxyuXtStG+YqQ=</Hash><Pid>54197-OEM-1690397-02876</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 8000:Dell Inc|8000:Microsoft Corporation

    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

     

    OEM Activation 2.0 Data-->

    N/A

     

    Monday, August 23, 2010 10:40 PM

Answers

  • Hello PDocH,

    Here is a snippet of your mgadiag report:

    OGA Data-->

    Office Status: 101 Not Activated

    Microsoft Office XP Professional - 101 Not Activated

    Microsoft Publisher 2002 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Note that the report is telling us that your OEM Licensed installation of Office XP Pro is not activated.

    Occasionally, Office XP (and to a lesser extent Office 2003) can have a damaged license file which will manifest as the product telling you to activate, yet when you go to activate the product tells you it's already activated.  The product will also return the status as displayed in the report above.

    To correct this situation, please run the MS FixIt utility found in Method 2 of this MS KB article:  http://support.microsoft.com/kb/903275

    Post back to let us know if it worked for you.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Wednesday, August 25, 2010 7:56 PM
    Monday, August 23, 2010 11:38 PM

All replies

  • Hello PDocH,

    Here is a snippet of your mgadiag report:

    OGA Data-->

    Office Status: 101 Not Activated

    Microsoft Office XP Professional - 101 Not Activated

    Microsoft Publisher 2002 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Note that the report is telling us that your OEM Licensed installation of Office XP Pro is not activated.

    Occasionally, Office XP (and to a lesser extent Office 2003) can have a damaged license file which will manifest as the product telling you to activate, yet when you go to activate the product tells you it's already activated.  The product will also return the status as displayed in the report above.

    To correct this situation, please run the MS FixIt utility found in Method 2 of this MS KB article:  http://support.microsoft.com/kb/903275

    Post back to let us know if it worked for you.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Wednesday, August 25, 2010 7:56 PM
    Monday, August 23, 2010 11:38 PM
  • Dan,

    You rock!!!!

     

    Ran the utility and then rebooted and opened the Office product (Word),  Filled in the information (In my wifes name as I did originally) and then reran the verfication app.  All OK

     

    THANK YOU!

     

    pdh

     

    Tuesday, August 24, 2010 12:11 AM