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  • Question

  • Hi  Lori MS & Microsoft moderator,


    I have the similar problem, here is the Diagnorstoc Report.


    Diagnostic Report (1.7.0095.0):
    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: 0x0

    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-7BCYH-FV3HT-JGD4F

    Windows Product Key Hash: hSTJhTuhiw/so5KQvrZSGnP42ak=

    Windows Product ID: 89576-OEM-7332141-00029

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010100.1.0.006

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {1119C12A-8E1F-4245-B10D-955DC6CF11BF}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Business

    Architecture: 0x00000000

    Build lab: 6001.vistasp1_gdr.080425-1930

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGATray.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Small Business 2007 - 100 Genuine

    2007 Microsoft Office system - 100 Genuine

    OGA Version: Registered, 1.6.28.0

    Signed By: Microsoft

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{1119C12A-8E1F-4245-B10D-955DC6CF11BF}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JGD4F</PKey><PID>89576-OEM-7332141-00029</PID><PIDType>2</PIDType><SID>S-1-5-21-3542044148-1619277161-870000526</SID><SYSTEM><Manufacturer>Acer                 </Manufacturer><Model>Veriton M261</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-B0</Version><SMBIOSVersion major="2" minor="4"/><Date>20080308000000.000000+000</Date></BIOS><HWID>4F313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>9D4A9F1092F2586</Val><Hash>7wNJ4sQCmODfmnRhwW6fMKD+XjE=</Hash><Pid>89395-707-5517604-65676</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    • Split by RickImAPC Monday, September 29, 2008 2:16 PM New Post
    Monday, September 29, 2008 1:30 AM

Answers

  • citc it,

    I'd also like to know about your scenario, please include any error or dialog messages you can remember. Also, be as concise as possbile.

    Rick, MS
    • Marked as answer by RickImAPC Monday, October 6, 2008 2:49 PM
    Monday, September 29, 2008 2:24 PM

All replies

  • citc it,

    Please re-run a diagnostic test so that I may re-analyze the results. The details from your last result did not work for my tool. The Windows Genuine Advantage (WGA) program is here to help protect you, our valued customer. When you re-run the diagnostic report, please follow the directions below as close as possible. Do not alter the report.

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or if need be, provide us with additional information to determine the cause of this issue.

    One common reminder we give, is to confirm users are logged on as the “Administrator”. Make sure you are logged onto the computer experiencing the issue with “Administrator” rights.

    Next we would like to confirm that you are running the most current version of the Windows Genuine Advantage control on your computer. In order to do this, please follow the link below and choose the “Validate Office” option. See the following Link:

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    Please follow the steps outlined below, the Microsoft Genuine Advantage Diagnostic Tool website will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the Microsoft Genuine Advantage Diagnostic Tool:

    http://go.microsoft.com/fwlink/?linkid=52012

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Step 2: Tell us about the Certificate of Authenticity (COA) for your copy of Windows.

    1. What edition/version of Windows XP is titled? Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/en/coa.mspx

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

    Rick, MS

    Monday, September 29, 2008 2:22 PM
  • citc it,

    I'd also like to know about your scenario, please include any error or dialog messages you can remember. Also, be as concise as possbile.

    Rick, MS
    • Marked as answer by RickImAPC Monday, October 6, 2008 2:49 PM
    Monday, September 29, 2008 2:24 PM