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product key upate failure error 0x8007005 RRS feed

  • Question

  • Having decided to pay out the cash and go legitimate I have run the product key update tool and get the following message:

    The application has encountered an error while downloading required files from Microsoft. Please ensure the machine is connected to the internet and try again (error: 0x8007005)

    I have double checked that I am connected to the internet and have disabled my antivirus and firewall.

    Screen dumps from diagnostic tool follow

    Diagnostic Report (1.5.0545.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Windows Product Key: *****-*****-KMD87-B34P7-BQGK6
    Windows Product Key Hash: e3uLlW92j4SxVVyQFcgb2IKTVEQ=
    Windows Product ID: 55274-642-6999986-23759
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: a5c5e067-f6c6-4aad-87cd-64b38f1fa129
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0
    Signed By: Microsoft
    Validation Diagnostic: FCEE394C-434-80070005_025D1FF3-118-80070005
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114
    Office Diagnostics: FCEE394C-434-80070005_025D1FF3-118-80070005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>a5c5e067-f6c6-4aad-87cd-64b38f1fa129</UGUID><Version>1.5.0545.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-BQGK6</PKey><PID>55274-642-6999986-23759</PID><PIDType>1</PIDType><SID>S-1-5-21-448539723-1383384898-1708537768</SID><SYSTEM/><BIOS/><HWID>2118390F01842057</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17075</Pid></Product><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>B128FD8CC4B4004</Val><Hash>Vb2e86j8DAXInLL4wCY3su2GvgU=</Hash><Pid>54197-640-0000025-16365</Pid></Product></Products></Office></Software></GenuineResults> 

    Have read through other posts on the issue and cannot find an answer - can anyone point me in the right direction.

    I don't want to wait until the disks turn up as living in this part of spain there is a 50/50 chance that they will get lost in the post and never show up!

     

    Many thanks

     

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    Wednesday, September 6, 2006 4:10 PM

Answers

  • adsinibiza,

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool again and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=en

     

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.

     

     

     

    Friday, September 8, 2006 3:45 PM

All replies

  • Perform a "clean boot", then run the KeyUpdateTool.exe file again.

    How to perform a "Clean Boot" of Windows XP: http://support.microsoft.com/kb/310353/en-us

    Wednesday, September 6, 2006 4:30 PM
    Moderator
  • Thanks - i'll give that a go and let you know how i get on!

     

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    Thursday, September 7, 2006 12:58 PM
  • Thanks for the tip - but unfortunatley I ended up with the same result. I even tried starting services one by one until the tool would run and still got the same result.

     

    Any other ideas?

     

    Thanks

     

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    Thursday, September 7, 2006 4:26 PM
  • adsinibiza,

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool again and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=en

     

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.

     

     

     

    Friday, September 8, 2006 3:45 PM
  • Derrick - thanks for your post.

    I have run through the above with the following results:

     

    Firstly running the WGA diagnostics tool has shown no problems. I have therefore run the wgdiagtool again and will post the results at the end of this.

     

    The last 15 characters of the new product key that I have are different from the output of the tool so I have followed the stepsin the repair method shown above. When i get to the point of entering my new product key - its is not accepted as genuine and so the installation will not proceed.

     

    I still get exactly the same response for the product key update tool - ie as per the oiriginal post.

     

    So the problem is still not solved.

     

    Apart from anything else I just dont understand why the product key update tool will not connect to the internet.

     

    I look forward to your reply.

     

    Thanks

     

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    Wednesday, September 13, 2006 3:10 PM
  • Ads in Ibiza,

    The only utility you should be using to change the currently installed Product Key to the new Product Key that you were emailed when purchasing the WGA Kit is the Key Updater Utility located at this page:  http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

    If the tool returns the 0x8007005 error, this means that something is preventing full communication between the utility and MS servers.  Other posters with this error have had antivirus programs, personal firewall programs, and proxy settings as the cause of the inability to fully communicate.

    Please take the approriate action to correct any or all of the above conditions on your computer and your connection.

    Wednesday, September 13, 2006 4:32 PM
  • Well I have tried turning off my anti virus and my firewall and i get them same result! There are no proxy settings set on my pc and everything else is able to connect to the internet ok.

     

    Output from diagnostic tool below which I forgot on my last post

     

    Diagnostic Report (1.5.0545.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Windows Product Key: *****-*****-KMD87-B34P7-BQGK6
    Windows Product Key Hash: e3uLlW92j4SxVVyQFcgb2IKTVEQ=
    Windows Product ID: 55274-642-6999986-23759
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: a5c5e067-f6c6-4aad-87cd-64b38f1fa129
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.708.0
    Signed By: Microsoft
    Validation Diagnostic: FCEE394C-434-80070005_025D1FF3-118-80070005
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114
    Office Diagnostics: FCEE394C-434-80070005_025D1FF3-118-80070005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>a5c5e067-f6c6-4aad-87cd-64b38f1fa129</UGUID><Version>1.5.0545.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-BQGK6</PKey><PID>55274-642-6999986-23759</PID><PIDType>1</PIDType><SID>S-1-5-21-448539723-1383384898-1708537768</SID><SYSTEM/><BIOS/><HWID>2118390F01842057</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17075</Pid></Product><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>B128FD8CC4B4004</Val><Hash>Vb2e86j8DAXInLL4wCY3su2GvgU=</Hash><Pid>54197-640-0000025-16365</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, September 14, 2006 4:54 PM
  • Thanks guys - have now got this one solved - It has been an experience and I have learnt a lot from all of you. I appreciate your help.

     

    I solved the problem by going throught he steps on the following article - but I'm still not sure exactly what was wrong!

    http://www.kbalertz.com/Feedback.aspx?kbNumber=910338

     

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    Tuesday, September 19, 2006 2:09 PM