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How can a previous validated office not be valid now after 3 years? RRS feed

  • Question

  • I bought my Gateway computer at Best Buy and had the Geek Squad install the copy of Office. It has passed all validations before this, for 3 years, and I have not had any repair done to it. That leads me to a couple possibilities. Either Best Buy is scamming Microsoft or microsoft is trying to get more money out of me.
    Either way, I brought my laptop at a large chain (Best Buy) and there shouldn't be a problem.
    Here is your diagnostic tool results. I suggest you find an answer that doesn't implicate me since I paid $150 to Best Buy to install Office.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-8HPVB-XQ986-PBDQ3
    Windows Product Key Hash: v/x0vV6wfSOlN/iyHjrzwJT9PE4=
    Windows Product ID: 76487-OEM-2258623-71425
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {E03E74B1-3B36-4255-924C-6FE8B5F1DA83}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E03E74B1-3B36-4255-924C-6FE8B5F1DA83}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PBDQ3</PKey><PID>76487-OEM-2258623-71425</PID><PIDType>3</PIDType><SID>S-1-5-21-789336058-329068152-725345543</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>MX6445                          </Model></SYSTEM><BIOS><Manufacturer>Gateway</Manufacturer><Version>68.04</Version><SMBIOSVersion major="2" minor="31"/><Date>20060124000000.000000+000</Date></BIOS><HWID>BAC93D07018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57789</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E840:Gateway, Inc
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Tuesday, October 13, 2009 4:13 PM

Answers

  • Hello Blackbeltbruce,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1

    The mgadiag report is not showing a retail license installation of Office, which is what should be on the computer if the installation of Office was sold to you and done by Best Buy's Geek Squad.

    The report says you have a Blocked VLK, which means that (a) your computer has a Volume Licensing edition of Office 2003 Pro installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL CD, and you certainly should not have received a Blocked Product Key.

    What's likely in situations like this is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  However, you are adamant in stating that this is not the case.

    One other possibility is that even though you purchased a copy of Office at the time of buying the computer and reasonably expected that the Geek would have installed that exact and particular copy of Office onto the computer, the Geek who did the work instead used a generic copy of Office downloaded from the internet and used a widely pirated Volume Licensing Key.

    So to Get Genuine, you will have to uninstall the current nongenuine Office, restart twice, and then use the Office installation CDs and Product Key that was purchased at Best Buy to do a fresh installation of Office.  After installation and activation, visit www.microsoft.com/genuine to ensure that your new installation of Office Validates normally.  If the genuine Office being installed is also Office 2003, you can save your settings from the old Office and transfer them to the new Office by following the instructions in this MS KB article:  http://support.microsoft.com/kb/826809.

    Or, if you want to make a point, take the computer and your genuine Office retail materials back to Best Buy and make the Geeks do it correctly this time :-).
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 15, 2009 7:47 PM
    Tuesday, October 13, 2009 4:32 PM