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  • Question

  • I purchased OneCare in Jan 2009 for one year.  Upon clicking on the onecare icon, I get a message that I need to rescribe.  Any thoughts?

    thanks,
    jr
    Tuesday, April 28, 2009 9:11 PM

Answers

  • This could happen if your computer date and time are set incorrectly or if you purchased a subscription and did not activate One Care. Check your computer date and time. If the date and time are set correctly open One Care, select "Subscribe" and when asked for a Live ID enter the Live ID and password used to purchase your subscription and One Care will activate. 
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Tuesday, April 28, 2009 9:37 PM
    Moderator
  •  

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Wednesday, April 29, 2009 2:44 PM
    Moderator

All replies

  • This could happen if your computer date and time are set incorrectly or if you purchased a subscription and did not activate One Care. Check your computer date and time. If the date and time are set correctly open One Care, select "Subscribe" and when asked for a Live ID enter the Live ID and password used to purchase your subscription and One Care will activate. 
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Tuesday, April 28, 2009 9:37 PM
    Moderator
  •  

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Wednesday, April 29, 2009 2:44 PM
    Moderator