locked
Installation error during installing MSCRM 2011 RRS feed

  • Question

  • Hi,

    Here is the story of me;

    I wanted to try install Microsoft Dynamics CRM 2011 into Microsoft Windows 2008 R2 x64 Enterprise server which has already Microsoft SQL Server 2012 Developer Edition.
    I got an error during installing prerequisite.
    I checked logs from "C:\Users\Administrator\AppData\Roaming\Microsoft\MSCRM\Logs\crm50svrsetup.log"
    and found;

    16:18:44|   Info| Clean up the BITS downloader.

    16:19:11|   Info| === Setup bootstrap logging started 5/1/2013 4:19:11 PM ===
    16:19:11|   Info| Bootstrap version: 5.0.9688.583.
    16:19:11|   Info| User: Administrator.
    16:19:21|   Info| No pending reboot detected
    16:19:21|   Info| Current OS Version: 6.1.7601
    16:19:21|   Info|   ServicePack: Service Pack 1
    16:19:21|   Info|   System Type: Server
    16:19:21|   Info|   Suite Mask: 0x0112
    16:19:21|   Info| Initializing COM.
    16:19:21|   Info| Initialized COM.
    16:19:21|   Info| CIsVcRedistInstalled=0
    16:19:21|   Info| Installing VCRedist with version 10.0.30319
    16:19:21|   Info| Create the job key value BITSLocalTempDir in the registry.

    16:19:21|   Info| Set the job key value BITSLocalTempDir as  in the registry.

    16:19:21|   Info| Checking whether installer vcredist_x64.exe is locally available
    16:19:21|   Info| Installer path for Microsoft Visual C++ Runtime set to C:\Users\Administrator\Desktop\CRM_5_installation_dvd\Redist\VcRedist\vcredist_x64.exe
    16:19:21|   Info| Initializing COM.
    16:19:21|   Info| Initialized COM.
    16:19:21|   Info| No pending reboot detected
    16:19:21|   Info| Installing Microsoft Visual C++ Runtime
    16:19:21|   Info| Launching external process:
    16:19:21|   Info|      CmdLine:  <"C:\Users\Administrator\Desktop\CRM_5_installation_dvd\Redist\VcRedist\vcredist_x64.exe" /q /norestart>
    16:19:22|   Info|   WorkingDir: <C:\Users\Administrator\Desktop\CRM_5_installation_dvd\Redist\VcRedist>
    16:19:25|   Info| Installation of Microsoft Visual C++ Runtime failed. Exit code: 5100. Result: Asia
    16:19:57|  Error| Installation of one or more missing prerequisite components failed., Error, OK
    16:19:57|   Info| InputResult: OK
    16:19:57|   Info| Uninitializing COM.
    16:19:57|   Info| Uninitialized COM.
    16:19:57|   Info| Uninitializing COM.
    16:19:57|   Info| Uninitialized COM.

    I need your advice.

    Regards.

    Wednesday, May 1, 2013 4:38 PM

Answers

  • Hi,

    # Payman Biukaghazadeh

    Here is the problem, I had previously installed the program several times (another computers ), and the before installation  first displayed me  prerequisites screen. but now the following message displays.

    Installation of one or more missing prerequisite components failed.

    For additional details see log file

    16:19:21|   Info|      CmdLine:  <"C:\Users\Administrator\Desktop\CRM_5_installation_dvd\Redist\VcRedist\vcredist_x64.exe" /q /norestart>
    16:19:22|   Info|   WorkingDir: <C:\Users\Administrator\Desktop\CRM_5_installation_dvd\Redist\VcRedist>
    16:19:25|   Info| Installation of Microsoft Visual C++ Runtime failed. Exit code: 5100. Result: Asia
    16:19:57|  Error| Installation of one or more missing prerequisite components failed., Error, OK

    Some one told me: its true?

    "I compared version of Microsoft Visual Studio C++ Runtime which was set up by Microsoft SQL Server 2012 with Microsoft Visual Studio C++ Run time which is being set up by Microsoft Dynamics CRM 2011.
    SQL Server 2012 installs newer than CRM 2011.
    Microsoft SQL Server 2012 installs -> Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    rather
    Microsoft Dynamics CRM 2011 installs -> Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
    You can use newest one by clicking "next" in the Microsoft Dynamics CRM 2011 installation wizard or uninstall newer once from System as i did and let it to install by Microsoft Dynamics CRM 2011 wizard."

    Thursday, May 2, 2013 1:12 AM

All replies

  • Hi,

    16:19:25|   Info| Installation of Microsoft Visual C++ Runtime failed. Exit code: 5100. Result: Asia
    16:19:57|  Error| Installation of one or more missing prerequisite components failed., Error, OK

    I think your internet connection on the server has some issues. Because, CRM on the installation process downloads some files. The main pre-requisites on most of the servers are:

    1- Windows Azure AppFabrid SDK

    2- C++ redistributable

    3- SQL reporting report viewer

    4- Windows Identity Foundation

    If you could not fix the internet connection problem on the server, try to download these files separately and install them.



    My Weblog | My Website

    Wednesday, May 1, 2013 5:12 PM
    Moderator
  • Hi,

    # Payman Biukaghazadeh

    Here is the problem, I had previously installed the program several times (another computers ), and the before installation  first displayed me  prerequisites screen. but now the following message displays.

    Installation of one or more missing prerequisite components failed.

    For additional details see log file

    16:19:21|   Info|      CmdLine:  <"C:\Users\Administrator\Desktop\CRM_5_installation_dvd\Redist\VcRedist\vcredist_x64.exe" /q /norestart>
    16:19:22|   Info|   WorkingDir: <C:\Users\Administrator\Desktop\CRM_5_installation_dvd\Redist\VcRedist>
    16:19:25|   Info| Installation of Microsoft Visual C++ Runtime failed. Exit code: 5100. Result: Asia
    16:19:57|  Error| Installation of one or more missing prerequisite components failed., Error, OK

    Some one told me: its true?

    "I compared version of Microsoft Visual Studio C++ Runtime which was set up by Microsoft SQL Server 2012 with Microsoft Visual Studio C++ Run time which is being set up by Microsoft Dynamics CRM 2011.
    SQL Server 2012 installs newer than CRM 2011.
    Microsoft SQL Server 2012 installs -> Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    rather
    Microsoft Dynamics CRM 2011 installs -> Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
    You can use newest one by clicking "next" in the Microsoft Dynamics CRM 2011 installation wizard or uninstall newer once from System as i did and let it to install by Microsoft Dynamics CRM 2011 wizard."

    Thursday, May 2, 2013 1:12 AM
  • When you install SQL 2012, it installs VC for a different version that appears to conflict with the one CRM wants. I have been able to resolve this issue before by uninstalling all versions of VC from the system and then running the setup and allowing it to installing the version that it wants.

    Sam


    Dynamics CRM MVP | Inogic | http://inogic.blogspot.com| news at inogic dot com

    If this post answers your question, please click "Mark As Answer" on the post and "Mark as Helpful"

    • Proposed as answer by Farhan Syed Thursday, May 2, 2013 7:56 AM
    Thursday, May 2, 2013 3:22 AM
  • As Sam said, download and install the c++ redistributable 2010 to help you solve your issue.


    My Weblog | My Website

    • Proposed as answer by Farhan Syed Thursday, May 2, 2013 7:56 AM
    • Unproposed as answer by Farhan Syed Thursday, May 2, 2013 8:05 AM
    • Proposed as answer by Farhan Syed Thursday, May 2, 2013 8:05 AM
    Thursday, May 2, 2013 6:00 AM
    Moderator
  • Hi ''CoolLab',

     Info| Installation of Microsoft Visual C++ Runtime failed. Exit code: 5100. Result: Asia is due to the fact that you are installing CRM 2011 and SQL 2012 on the same server.

    Both use different versions of the C++ libraries.

    Try un-installing the Visual C++ 2010 x86 run time libraries and let CRM install the required version in its setup.



    Farhan Syed ------------------------------------------------------ The postings are solely my own and do not represent or constitute my partner organizations views, strategies, comments or opinions.

    • Proposed as answer by Farhan Syed Thursday, May 2, 2013 7:56 AM
    Thursday, May 2, 2013 7:56 AM
  • Hi,


    This error is solved for me downloading the install media (.exe) from "Microsoft Portal" instead of trying install from ISO.

    Regards,

    Paul Pedroza

    Saturday, May 14, 2016 6:11 AM