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Workflow wont send email RRS feed

  • Question

  • ok I give up ! I need someone help.

    I am using CRM 4 and  my workflow cannot send email

    my account is setup to use:

    Incoming: Microsoft Dynamics CRM for Outlook

    Outgoing: Email Router.

    I am able to send email activity to contact, but I when I am trying to start a workflow who send email, the recipient dont receive it ! The statusreason of the case workflow show succeeded, no email pending in my activity,but ! no email seems to be send.

    I have active the MSCRMEmailLog and no error there.

    I the mail router configuration manager I have

    Email server type: SMTP

    Protocol: Windows Authentification

    LOcation: MyExchangeServer ( with ssl activate) Since we have a SSL on our exchange server.

    Access Credential: is setup to other Specified and the account use have full exchange right on the Exchange 2007 server..

     

    PLEASE HELP !

    Wednesday, November 3, 2010 12:12 AM

Answers

  • Can you send emails via Activities at all? If there really are no emails pending it would indicate a problem with the workflow rather than the email router. Could you show your workflow here?
    Neil - My CRM Blog
    • Marked as answer by macyboys Wednesday, November 3, 2010 6:41 AM
    Wednesday, November 3, 2010 1:08 AM

All replies

  • Can you send emails via Activities at all? If there really are no emails pending it would indicate a problem with the workflow rather than the email router. Could you show your workflow here?
    Neil - My CRM Blog
    • Marked as answer by macyboys Wednesday, November 3, 2010 6:41 AM
    Wednesday, November 3, 2010 1:08 AM
  • Can you see the email sent by workflow in the history?


    Amreek singh Senior CRM Consultant CDC Praxa Sydney, Australia http://mscrmshop.blogspot.com
    Wednesday, November 3, 2010 2:26 AM
  • Hi,

    Can you double check that Microsoft CRM Asynchronous Processing is running.

    Regards

    TGB


    Microsoft Certified Business Management Solutions Specialist
    Wednesday, November 3, 2010 3:39 AM
  •  

    No !! in the History I can only see mail activity that I create. If i click on workflow, there i can see all the workflow that have been execute and the statusreason are succeede.

    Wednesday, November 3, 2010 5:47 AM
  • The Microsoft CRM Asynchronous processing is started !
    Wednesday, November 3, 2010 5:55 AM
  • So it means email activity never been created. How did you create an email using "create record" or "send email" in workflow. If you cannot see the email in the history or in activities. it has never been created. Can I have a look at your workflow?

    May be workflow is skipping the step for creating an email based on some condition.

     

    I hope it helps


    Amreek singh Senior CRM Consultant CDC Praxa Sydney, Australia http://mscrmshop.blogspot.com
    • Proposed as answer by Amreek Singh Wednesday, November 3, 2010 11:47 AM
    Wednesday, November 3, 2010 5:58 AM
  • the workflow is link to case entity.

    if Customer (contact): Language equal (english), then

    send email: use template case New case Ack(,,,)

    if Customer (contact): Language equal (french), then

    send email: use template case New case Ack(,,,)

    Wednesday, November 3, 2010 6:02 AM
  • Found out something interresting !

    my error was in the workflow. I was using the wrong attribute is my dynamic (TO:) field assignation.

    Wednesday, November 3, 2010 6:40 AM