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Can't Download Word Teamplets- Microsoft Office Genuine - You may be a victm on counterfit proudcts RRS feed

  • Question

  • I cant download word and other Office teamplets Please help. I know I have a genuine version because I was able to download teamplets earlier and it says Validation Suscessful! When I go to validate. Here are my stats:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****- *****-*****- *****
    Windows Product Key Hash: NPuBAxB/FQRNVyFxbxRQxYjf+Eg=
    Windows Product ID: 55274-640-4312605-23954
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {804AB8C6-1285-49B8-B98B-1E315A140317}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.2885]
    File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.2180]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{804AB8C6-1285-49B8-B98B-1E315A140317}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9WDKY</PKey><PID>55274-640-4312605-23954</PID><PIDType>1</PIDType><SID>S-1-5-21-1220945662-1957994488-1343024091</SID><SYSTEM><Manufacturer>Compaq </Manufacturer><Model>Evo N610c                           </Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>68P4F v2.49 F.04</Version><SMBIOSVersion major="2" minor="3"/><Date>20020812000000.000000+000</Date></BIOS><HWID>7BE53E6F01842052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Indianhak</name><model>Vista XP SP3 Ultimate Advance Edition</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 





    • Edited by Jose Froth Friday, August 22, 2008 5:16 AM Forgot somthing
    Friday, August 22, 2008 3:20 AM

Answers

  • Jose Froth,

    An analysis of the diagnostic report indicate that the Office Professional 2007 is genuine, but that it is also a trial version.
    You may very well have the trial version of Office Pro 2007 in which case you will need to convert to the full perpetual license
    in order to download the templates.

    For instructions on how to convert please go here:

    http://office.microsoft.com/en-us/help/HA101936151033.aspx

    I hope this helps,

    Lori MS
    Lori MS
    • Marked as answer by RickImAPC Wednesday, August 27, 2008 5:53 PM
    Friday, August 22, 2008 5:29 PM