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Son's Laptop getting message "Windows not genuine" RRS feed

  • Question

  • I am trying to help my son with his laptop, for some unknown reason a message from Microsoft?? keep appearing on it's screen.

    I have tried to re-activate it but the screen keeps giving me a message that there is no link to this file,  "This file does not have a program associated with it for performing this action. I clike OK and I get an error code "0x80070483"

    This problem started about two years after he had it repaired and version of Windows 7 Pro was installed it ran good til last week.

    I had intended to upgrade to Windows 8 and make a clean install but am afraid the Windows 8 upgrade will not work since I need to have a working copy of Windows 7 Pro running when I start the install and formating of his laptop.

    Would someone be kind enough to help?

    God bless

    Jim

    Sunday, January 20, 2013 3:04 AM

Answers

All replies

  • To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012)

    Once downloaded, run the tool.

    Click on the Continue button, after a short time, the Continue button will change to a Copy button.

    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post. (please do not edit the report.)

    Sunday, January 20, 2013 3:42 AM
    Answerer
  • As George says, we need to see an MGADiag report.

     for reference, the error code you quote translates as...

    0x80070483, No application is associated with the specified file for this operation.

    Which could refer to a number of things (most likely vbs files, I suspect)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, January 20, 2013 9:18 AM
    Moderator
  • Hi George,

    I hope this is what you need.

    Thanks for trying to help, the original OS was Vista I believe, the key is still on the laptop's bottom, the person working on the laptop formated the drive and lost the restore.  My son then bought a version of Windows 7 and everything was working for about 2 years then messages started and the screen would have a black background.

    Again Thanks,

    God bless

    Jim

    It's a real blizzard here today,good day for working on computers.

     I had all the info pasted here and then got a message I could not send text or images until my account was verifeid, what do I do now?


    Sunday, January 20, 2013 6:12 PM
  • Hi George,

    I hope this is what you need.

    Thanks for trying to help, the original OS was Vista I believe, the key is still on the laptop's bottom, the person working on the laptop formated the drive and lost the restore.  My son then bought a version of Windows 7 and everything was working for about 2 years then messages started and the screen would have a black background.

    Again Thanks,

    God bless

    Jim

    It's a real blizzard here today,good day for working on computers.

     Sorry I had to remove url links to get this to work


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F
    Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=
    Windows Product ID: 00371-OEM-8992671-00004
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {7FA94DE4-63E4-4EFD-BAE6-BB7E69309890}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: N/A, hr=0x80070002
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7FA94DE4-63E4-4EFD-BAE6-BB7E69309890}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-139059874-3515914538-890567841</SID><SYSTEM><Manufacturer>Acer      </Manufacturer><Model>Aspire 7720Z    </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.21</Version><SMBIOSVersion major="2" minor="4"/><Date>20071109000000.000000+000</Date></BIOS><HWID>04243607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700004-02-1033-7601.0000-0192013
    Installation ID: 017436850581244904630950664530111715745214443596599191
    Processor Certificate  Certificate URL: Use License URL: Product Key Certificate  Product Key: 7TP9F
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 1/20/2013 1:36:29 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:15:2013 14:02
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAEABQABAAIAAAABAAAAAwABAAEAJJQkWZqzQP9Gg4IPBgxCuOyRajsK4bJL4s7Ydd6UKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      SLIC   ACRSYS  ACRPRDCT
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm

    Sunday, January 20, 2013 7:00 PM
  • Hi Noel,

    Thanks for responding, what are vbs files?

    Thanks

    God bless

    Jim

    Sunday, January 20, 2013 7:05 PM
  • VBS=Visual Basic Script - a lot of the grunt-work for activation and validation is done by a vbs file (slmgr.vbs)

    You have a number of problems....

    1) Your motherboard was manufactured in 2007 - well before Windows 7 was launched.

    2) You have an apparent BIOS SLIC table for Windows 7 - which is impossible in a machine of that age.

    3) Your Product Key is an OEM_SLP Key, which is only valid on machine which were factory-installed with Windows 7

    Add all that together, and you have an Activation Exploit - a hacker's tool to circumvent validation and activation requirements - which breaks the terms of the Windows License, and may leave the system vulnerable to malware.

    You need to reformat and reinstall with legitimate media and Key,

    Your cheapest option is to order a set of Recovery disks from the manufacturer and use that. It will put the system back to the same state it was in when it left the factory.

    The other options are to purchase an Upgrade to either Windows7 or Windows 8 (Win 7 would be easier to install) and use the various methods available to clean install those; or to purchase a Full license for either Windows 7 or Win8 and clean install that.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, January 20, 2013 7:18 PM
    Moderator
  • You can purchase either Microsoft Windows 8 64-bit (Full Version) - OEM or Microsoft Windows 8 Professional 64-bit (Full Version) - OEM and perform a "clean install" which is what you'll need to do in order to replace the counterfeit copy of Windows 7 Ultimate that is currently installed on the laptop.  However, you can order Acer eRecovery Media (for a nominal fee) which will install the original Windows operating system that came with the laptop.

    Carey Frisch

    Sunday, January 20, 2013 11:23 PM
    Moderator
  • VBS=Visual Basic Script - a lot of the grunt-work for activation and validation is done by a vbs file (slmgr.vbs)

    You have a number of problems....

    1) Your motherboard was manufactured in 2007 - well before Windows 7 was launched.

    2) You have an apparent BIOS SLIC table for Windows 7 - which is impossible in a machine of that age.

    3) Your Product Key is an OEM_SLP Key, which is only valid on machine which were factory-installed with Windows 7

    Add all that together, and you have an Activation Exploit - a hacker's tool to circumvent validation and activation requirements - which breaks the terms of the Windows License, and may leave the system vulnerable to malware.

    You need to reformat and reinstall with legitimate media and Key,

    Your cheapest option is to order a set of Recovery disks from the manufacturer and use that. It will put the system back to the same state it was in when it left the factory.

    The other options are to purchase an Upgrade to either Windows7 or Windows 8 (Win 7 would be easier to install) and use the various methods available to clean install those; or to purchase a Full license for either Windows 7 or Win8 and clean install that.

    Noel Paton | Nil Carborundum Illegitemi | No - I do not work for Microsoft, or any of its contractors.

    Hi Noel,

    Lots of frightening information, how can we protect ourselves when we buy on the internet? And why did the laptop work so well for so long? about 2 years, 

    You mention upgrading to Windows 7 or 8, but my understanding is a past version has to be installed and activated to do the upgrade, somewhere I read that you can do a clean install of the upgrade to Windows8 if you start with one of the lower versions and somewhere after you start the upgrade you format your drive and then continue installing Windows 8, I read this at "pcsupport.about.com/od/windows8//ss/windows8-clean-install-part-1" would you give advice please.

    I may have to alter the above removing the http and htm so I can post here, this forum does not allow me to post urls for some reason.

    Thanks

    God bless

    Jim




    • Edited by Jim From NB Monday, January 21, 2013 2:00 AM
    Monday, January 21, 2013 1:58 AM
  • Hi Carey,

    Do you think this laptop can run a 64 bit version of Windows, and I thought OEM versions were for building new computers.  I think your last suggestion is probably the best, this is an old laptop, about 6 years old, an Acer Aspire 7720Z, as my son was saying a new OS is worth more than the laptop.  I'll see what I can find on the Acer website.

    If you have any more ideas please let me know.   I am a little afraid of buying on the internet after this happened. Any way to protect ourselves?

    Thanks

    God bless

    Jim

    Monday, January 21, 2013 2:09 AM
  • The Aspire 7720Z Series Specifications indicate either Windows XP or Windows Vista originally came with that PC.  If it were my PC, I would get either Microsoft Windows 7 Home Premium SP1 32-bit - OEM or Microsoft Windows 7 Professional SP1 32-bit - OEMWindows 7 32-bit drivers are available for download for that computer.

    Carey Frisch

    Monday, January 21, 2013 4:25 AM
    Moderator
  • As far as installing an upgrade to Windows 7 as a clean install is concerned - look here http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/windows-7-pro-upgrade-will-not-activate-after/b7b1144a-9e60-432c-9381-244b1c8a6575?page=1

    I understand that similar procedures work in Windows 8 - but I haven't tried them.

    ( In an effort to reduce the amount of spam in the forums, the managers introduced a 'verification period' during which a new poster cannot either post graphics, or links - I believe this period is currently 10 days, after which you will automatically be able to post normally)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, January 21, 2013 9:31 AM
    Moderator
  • Thank you everyone,

    I am trying to get a download or buy an eRecovery Media disk for the Aspire 7720Z laptop, I can see it on the American website but I can change the state to province nor the country to Canada so I sent them an email asking what to do.  I any of you know where I can buy or download this disk I would appreciate it.  I can still make out the keys on the bottom of the laptop so hopefully I should be able to save his laptop.

    Again Thanks

    God bless you all.

    Jim

    Tuesday, January 22, 2013 2:28 AM