Answered by:
Failing to validate Office - please help

Question
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Not sure why, but I can't get Office to validate itself. I ran through several steps indicated by another thread. That led me to download the OGA Diagnotic Tool. Then I clicked COPY and pasted below... Someone, please help.
Peace,
Michael
Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
Windows Product ID: 89578-OEM-7332157-00211
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
CSVLK Server: N/A
CSVLK PID: N/A
ID: {3A9D77E7-7854-4961-A6B1-25802C3014A6}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.longhorn_rtm.080118-1840
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
2007 Microsoft Office system - 100 Genuine
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3A9D77E7-7854-4961-A6B1-25802C3014A6}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-3495617777-333241238-3826292073</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Extensa 5620 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.32 </Version><SMBIOSVersion major="2" minor="4"/><Date>20080201000000.000000+000</Date></BIOS><HWID>38313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>98A09512380071E</Val><Hash>TYEjaP1jKj+yjEihwi0ohgfHhzY=</Hash><Pid>81602-911-1133247-68759</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Tuesday, May 20, 2008 2:13 AM
Answers
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Michael Jannett,
Please let us know when you are seeing the validation error and what the validation error says exactly.
In addition to the Office suites shown, there may be other office applications installed that can cause
a validation failure.
Lori MS
Thursday, June 5, 2008 4:43 PM -
NEVER MIND!!! I simply removed the Business Contact Manager for Outlook...
All is well!
This case is closed!!!
Thursday, June 12, 2008 8:10 PM
All replies
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Michael Jannett,
Please visit the following website and if you are still having issues with validation please repost.
http://us20.trymicrosoftoffice.com/faq.aspx?culture=en-US
Thank you,
Lori MS
Thursday, May 22, 2008 9:16 PM -
Michael Jannett,
Please let us know when you are seeing the validation error and what the validation error says exactly.
In addition to the Office suites shown, there may be other office applications installed that can cause
a validation failure.
Lori MS
Thursday, June 5, 2008 4:43 PM -
I followed the instructions from the above post re: Trial versions. I found where I had to remove the Trial version and the Home and Student version which I purchased. Now I am validating properly, but this has caused a different issue. Now, every time I open an Office program, I get the following error:
BCM Office Add-in
Office application version does not match.
Any ideas? I do have a printer/scanner as an add-in, but I'm not sure what to do? Office works fine, but I get this error popping up everytime I start Word/Excel/Powerpoint...
-- Michael
Thursday, June 12, 2008 8:02 PM -
NEVER MIND!!! I simply removed the Business Contact Manager for Outlook...
All is well!
This case is closed!!!
Thursday, June 12, 2008 8:10 PM