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Failing to validate Office - please help RRS feed

  • Question

  • Not sure why, but I can't get Office to validate itself.  I ran through several steps indicated by another thread.  That led me to download the OGA Diagnotic Tool.  Then I clicked COPY and pasted below...  Someone, please help.

     

    Peace,

      Michael

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {3A9D77E7-7854-4961-A6B1-25802C3014A6}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3A9D77E7-7854-4961-A6B1-25802C3014A6}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-3495617777-333241238-3826292073</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Extensa 5620                   </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.32          </Version><SMBIOSVersion major="2" minor="4"/><Date>20080201000000.000000+000</Date></BIOS><HWID>38313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>98A09512380071E</Val><Hash>TYEjaP1jKj+yjEihwi0ohgfHhzY=</Hash><Pid>81602-911-1133247-68759</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

    Tuesday, May 20, 2008 2:13 AM

Answers

  • Michael Jannett,

     

    Please let us know when you are seeing the validation error and what the validation error says exactly.

    In addition to the Office suites shown, there may be other office applications installed that can cause

    a validation failure. 

     

    Lori MS

    Thursday, June 5, 2008 4:43 PM
  •  

    NEVER MIND!!!  I simply removed the Business Contact Manager for Outlook...

     

    All is well!

     

    This case is closed!!!

    Thursday, June 12, 2008 8:10 PM

All replies

  • Michael Jannett,

     

    Please visit the following website and if you are still having issues with validation please repost.

     

    http://us20.trymicrosoftoffice.com/faq.aspx?culture=en-US

     

    Thank you,

     

    Lori MS

    Thursday, May 22, 2008 9:16 PM
  • Michael Jannett,

     

    Please let us know when you are seeing the validation error and what the validation error says exactly.

    In addition to the Office suites shown, there may be other office applications installed that can cause

    a validation failure. 

     

    Lori MS

    Thursday, June 5, 2008 4:43 PM
  • I followed the instructions from the above post re: Trial versions.  I found where I had to remove the Trial version and the Home and Student version which I purchased.  Now I am validating properly, but this has caused a different issue.  Now, every time I open an Office program, I get the following error:

     

    BCM Office Add-in

    Office application version does not match.

     

    Any ideas?  I do have a printer/scanner as an add-in, but I'm not sure what to do?  Office works fine, but I get this error popping up everytime I start Word/Excel/Powerpoint...

     

    -- Michael

    Thursday, June 12, 2008 8:02 PM
  •  

    NEVER MIND!!!  I simply removed the Business Contact Manager for Outlook...

     

    All is well!

     

    This case is closed!!!

    Thursday, June 12, 2008 8:10 PM