Recurring escalaltion Workflow RRS feed

  • Question

  • Hi,

    I am creating a escalation workflow after opportunity creation. Escalation matrix is as below:

    1. After 48 hr of Opportunity creation, if there is no activity created ,escalation mail should go to Manager

    2. After opportunity creation of  initial period of 14 days if there is no activity created , escalation mail go to manager and it REPEAT till the Opportunity closed.

    For above requirement , A custom Field " Activity Count" is added ,which get updated through plugins after activity creation for that opportunity




    Friday, November 1, 2013 7:28 AM