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Cannot activate new install of XP Home OEM - product key incorrect RRS feed

  • Question

  • I just read the recent thread, "This copy of windows is illegal, too" posted by Scott the Mechanic.  It is sounding a lot like my problem...

    I recently purchased an ASUS Eee PC 1000 which came preinstalled with Xandros Linux.  I like other Linux versions fine and thought this would work out.  It didn't, a few of the things I want to do with my netbook just didn't work correctly under windows emulation.

    So I bought an OEM copy of XP Home from an online seller, formatted the disk in the Eee PC and did a fresh install.  

    XP Home won't activate either via internet or over the phone, stating the product key is incorrect.  I have verified the product key from the COA and I have entered it correctly.

    I came to the WGA site which, after running the Beta Validation, has suggested the my copy is counterfeit and prompts me to file a counterfeit report.

    If this is counterfeit, it is a darn good one.  I'm no expert but it looks very much like my three other XP Pro OEM cd's.  The COA looks legit to me too when compared to the others.  I looked at the Counterfeit Gallery samples and this CD and COA do not have any of the issues reported there for XP Pro and similar (my CD is burned and does not have a sticker; the COA has thread through the center etc.)

    It seems more likely this product key is a victim of the 'returned stocks' or other similar problem as described in Scott's thread.

    In any event, I am hoping there is a way to get my Eee PC activated, but if not then I'll file the counterfeit report.

    I ran the diagnostic as recommended by this forum, and below is the result.  If there is anything I can do to activate, please let me know?  Otherwise I'll complete the counterfeit report and wait for a resolution.

    Thanks and regards,
    --appyface

    EDIT:  Forgot to add per the instructions, CD is "Windows XP Home Edition Includes Service Pack 2", copper holographic CD, COA sticker has in black ink "Windows XP Home Edition OEM Software".


    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-9YK9M-PC38W-P68H6
    Windows Product Key Hash: F9FfuoGkfpmFyLwG4bXSpSHZDEk=
    Windows Product ID: 76477-OEM-2142937-58342
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {D35F2A1C-8B45-46F3-AA23-25D347BCD94A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D35F2A1C-8B45-46F3-AA23-25D347BCD94A}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P68H6</PKey><PID>76477-OEM-2142937-58342</PID><PIDType>3</PIDType><SID>S-1-5-21-1220945662-1303643608-515967899</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>1000</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0803   </Version><SMBIOSVersion major="2" minor="5"/><Date>20080801000000.000000+000</Date></BIOS><HWID>24E534970184CE75</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E840:ASUSTeK Computer Inc|150F0:ASUSTeK Computer Inc|16830:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A




    • Edited by appyface Sunday, November 2, 2008 4:17 PM
    Sunday, November 2, 2008 4:17 AM

Answers

  • Hello appyface,


    Thank you for posting your Microsoft Genuine Advantage Diagnostic Tool information. We are sorry to hear about the situation you are currently experiencing. The diagnostic results help our team in determining the root cause of your issue. 

    The Product Key installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this Product Key has been posted.  Use your favorite search engine and paste in the Product Key.     

    There are situations which can cause Windows XP to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall before any further complications occur from being non-genuine.

    Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive.

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.

    • Marked as answer by Antron Monday, November 10, 2008 5:10 PM
    Monday, November 10, 2008 5:10 PM

All replies

  • Try hitting the Resolve button on the bottom of the diagnostics tool (MGADIAG.EXE)
    • Proposed as answer by motherboardlove Sunday, November 2, 2008 10:54 PM
    • Unproposed as answer by appyface Wednesday, November 5, 2008 1:37 AM
    Sunday, November 2, 2008 10:54 PM

  • Please submit a service request with Microsoft Product Support using the following link:

    http://go.microsoft.com/fwlink/?LinkId=52029  

    Please include your Windows Product Key so we may analyze specifics surrounding the problems you are encountering (Reminder DO NOT post Product Keys in the forums). Please run the Microsoft Genuine Advantage Diagnostic Tool again for inclusion with the support incident. This will enable us to review current information after the changes you made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.

    We hope this information help you. Thank you again for visiting us in the WGA program forums.

    Antron,

    Tuesday, November 4, 2008 11:58 PM
  • motherboardlove said:

    Try hitting the Resolve button on the bottom of the diagnostics tool (MGADIAG.EXE)



    Hello and thank you for your reply.  The Resolve button is not enabled so not an option for me.  But thank you anyway, regards,

    --appyface
    Wednesday, November 5, 2008 1:38 AM
  • Antron said:


    Please submit a service request with Microsoft Product Support using the following link:


    Hello Antron,

    Thank you very much, I will follow this route and see what happens. 

    Since posting I have found another page with a large number of specific details on checking the XP CD and I truly believe my copy is completely genuine, it passes all the tests on that page as does the COA sticker that came with the CD.  I have no idea what the trouble could be except for possibly what happened to Scott the Mechanic in his thread.

    In any event I shall try your link and hopefully be back here with an SR number as requested.

    Thank you again, regards,
    --appyface
    • Edited by appyface Wednesday, November 5, 2008 2:36 AM
    Wednesday, November 5, 2008 1:43 AM
  • Hello again Antron,

    My SR number is 1083817330.  I hope you are able to help me.

    Thanks and regards,
    --appyface
    Wednesday, November 5, 2008 2:21 AM
  • I have an email back already from a Microsoft support person.  They have verified my copy of XP Home is genuine as I thought.  Unfortunately they believe my problem is that I can't validate XP because it is not active {sigh}. 

    So I wrote back and stated again, I can't pass validation because I cannot activate.  I gave the error messages again from my attempts to activate.  Also when I try phone activation the automated system tells me the product key is incorrect and I cannot activate at this time, then hangs up.  I have called back several times, trying to find a keypress that will take me to a human, but I cannot get past the automation. :-(

    I hope the Microsoft support person can do more than the automation!

    Anyway, I will post again when I have more information.  Thanks again for sending me to Microsoft Support link, I am one step closer to getting my copy of XP Home activated.

    Best regards,
    --appyface
    • Edited by appyface Wednesday, November 5, 2008 1:20 PM
    Wednesday, November 5, 2008 1:20 PM
  • Hello appyface,

    Thank you for your cooperation. We have obtain the information, I will analyze and  get back to you as soon as possible.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums.

    Antron-
    Wednesday, November 5, 2008 6:35 PM
  • Hi appyface,

    When you performed the clean installation of this copy of XP onto your Asus computer, did XP Setup display a dialog box into which you were required to type the Product Key?

    If so, did you see any error messages at that time?

    Can you provide a link to the web page at your online seller's site from which you purchased XP Home?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, November 6, 2008 10:11 PM
  • @Antron Thank you again for any assistance you might be able to provide me.

    The person helping me via Microsoft support has had me go back through the same oobe internet activation and I have the same failures just as before.  Then the person had me call same phone number as before to activate.   Again I received same failure to recognize my Product Key, again automated system informs me XP Home cannot be activated at this time and it hangs up.  I have tried calling back and using various keypresses to get around the automation and reach a human, but so far no luck.

    I now await the Microsoft person's further advice on how to activate my XP Home.

    One thing that is good here:  The Microsoft support person has confirmed my copy of XP Home is genuine - yay!  I am very happy to learn it is not a counterfeit and I do not need to send it off to Microsoft and wait several weeks for a replacement.  So that is a small bit of progress.


    @Dan Yes I was prompted to enter my Product Key when I performed the install on the Eee PC.  I was careful to enter it correctly and it was accepted.  The WGA diagnosis program offered here on this forum confirms that is the product key installed on my Eee PC.  I purchased my copy from DirectDeals.com.  They were fast and friendly, and I am happy to know they are selling genuine products.

    --appyface
    Saturday, November 8, 2008 10:15 PM
  • You could also try changing your key to your manufacturer's SLP Key (Micro-Star International)

    A SLP Key doesn't require activation, as long as the manufacturer's SLIC table that is tied to the key is present in the BIOS SLIC tables.

    Try activating by telephone. You should speak to a human, and tell him your situation.
    Sunday, November 9, 2008 6:49 PM
  • motherboardlove said:

    You could also try changing your key to your manufacturer's SLP Key (Micro-Star International)

    A SLP Key doesn't require activation, as long as the manufacturer's SLIC table that is tied to the key is present in the BIOS SLIC tables.

    Try activating by telephone. You should speak to a human, and tell him your situation.

    Thank you for this information.  I don't know anything about SLP keys, is that key tied to the motherboard?  Or what is "Micro-Star International", the motherboard?  How do I confirm that is what I have?  Sorry for all the questions, please explain in more detail?

    Regarding activating by telephone, please re-read my opening post and also my two replies to Antron.  I am not able to reach a human with the Microsoft activation phone numbers I have been given to use so far.

    Thanks and regards,
    --appyface

    • Edited by appyface Sunday, November 9, 2008 8:31 PM
    Sunday, November 9, 2008 8:30 PM
  • Hello appyface,


    Thank you for posting your Microsoft Genuine Advantage Diagnostic Tool information. We are sorry to hear about the situation you are currently experiencing. The diagnostic results help our team in determining the root cause of your issue. 

    The Product Key installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this Product Key has been posted.  Use your favorite search engine and paste in the Product Key.     

    There are situations which can cause Windows XP to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall before any further complications occur from being non-genuine.

    Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive.

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.

    • Marked as answer by Antron Monday, November 10, 2008 5:10 PM
    Monday, November 10, 2008 5:10 PM
  • Hello Antron,

    I was able to reach someone at Microsoft Technical Support yesterday, I was informed by that person that the product key IS genuine and correct, my copy of XP Home is not a counterfeit.  I also spoke with that person's manager.  I'm not sure what information you are privy to that would contradict this, and why I would not be told my copy was counterfeit by Microsoft technical support, if it was indeed a counterfeit?

    In any event the technical support technician was able to help me activate my copy of XP Home.  He and his manager informed me that the installation ID being generated was incorrect, that the Product Key is OK but the installation ID was the problem.  They told me this does happen on rare occasion, and the automated system should have transferred me to a human.

    Can you share with me what you have found, that leads you to believe otherwise, and that my copy is counterfeit?  Because my copy of XP Home is now properly activated thanks to Microsoft technical support and so far it is working just fine.  Windows Genuine Advantage also validates my copy is genuine, so I am able to use all windows update services, etc. without trouble.

    Thanks and regards,
    --appyface



    • Edited by appyface Monday, November 10, 2008 5:34 PM
    Monday, November 10, 2008 5:32 PM
  • i need some help. I am using a legit copy of Windows XP .. Recently my computer froze, and would not load again. I got an error saying pageful in no paged area, mentioning the partmgr.sys file. I couldn't get around it so i re installed windows, by using the quick format etc. During my installation there were numerous alerts saying such ans such a file can not be located (on the disk), which is strange because i have never had this problem when re installing windows.

    Ok so i skipped some files, yadda yada, and got windows working enough to get things started, I  installed a working version SP 2, then even downloaded SP3 after the windows updater wouldn't successfully install the new updates. I thought getting a redistributable version of sp3 would solve this, but still nothing is working. I installed frameworks, but yet nothing.. I can not install any updates on my computer now, and i don't know why! I cant get the validation tool to install or anything..

     error message reads: Windows Genuine Advantage Validation Tool (KB892130)
    Update for Windows XP (KB898461) also here is the history..

    Windows XP Windows Genuine Advantage Validation Tool (KB892130) Failed Monday, December 15, 2008 Microsoft Update
    Windows XP Update for Windows XP (KB898461) Failed Monday, December 15, 2008 Microsoft Update
    Windows XP Windows Genuine Advantage Validation Tool (KB892130) Failed Monday, December 15, 2008 Microsoft Update
    Windows XP Update for Windows XP (KB898461) Failed Monday, December 15, 2008 Microsoft Update
    Windows XP Windows Genuine Advantage Validation Tool (KB892130) Failed Monday, December 15, 2008 Microsoft Update
    Windows XP Update for Windows XP (KB898461) Failed Monday, December 15, 2008 Microsoft Update
    Messenger Installation and Upgrades Windows Live Messenger Failed Monday, December 15, 2008 Other Source
    Windows XP Update for Windows XP (KB898461) Failed Monday, December 15, 2008 Automatic Updates
    Windows XP Windows Genuine Advantage Validation Tool (KB892130) Failed Monday, December 15, 2008 Microsoft Update
    Windows XP Update for Windows XP (KB898461) Failed Monday, December 15, 2008 Microsoft Update





    please help me.. my e-mail is : takingfive@yahoo.com

     thanks kindly

     Mike
    Monday, December 15, 2008 9:26 PM