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Windows not genuine - upgrade license purchased directly from Microsoft store

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Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070005
Windows Product Key: *****-*****-4MJ66-62KXJ-D929T
Windows Product Key Hash: ebQLLk6CEIkW6kW/RBM6QGB9VOM=
Windows Product ID: 00359-911-5117266-85341
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {18ACB61C-5F34-49A2-A7F6-1BFBCD3F00E2}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Small Business 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{18ACB61C-5F34-49A2-A7F6-1BFBCD3F00E2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-D929T</PKey><PID>00359-911-5117266-85341</PID><PIDType>5</PIDType><SID>S-1-5-21-3424405027-2083746883-460797464</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8530w</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68PDV Ver. F.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20111208000000.000000+000</Date></BIOS><HWID>1FFF3A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>3EC84CA61681DAE</Val><Hash>qysOkRYIuVgSIOHi15LsjM6tWl8=</Hash><Pid>81606-OEM-6472781-11913</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
Error: 0x46

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:21:2012 03:54
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEA6GEWBVaKAlIQt/RNLovYZ/h8utZsSF4wRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   HPQOEM  30E7
FACP   HPQOEM  30E7
HPET   HPQOEM  30E7
MCFG   HPQOEM  30E7
ASF!   HPQOEM  30E7
TCPA   HPQOEM  30E7
SSDT   HPQOEM  SataAhci
SLIC   HPQOEM  SLIC-MPC
SSDT   HPQOEM  SataAhci
DMAR
SSDT   HPQOEM  SataAhci
SSDT   HPQOEM  SataAhci
SSDT   HPQOEM  SataAhci

Wednesday, June 20, 2012 3:48 PM

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Thanks for the reply - while I was waiting to hear back from someone I decided to try a system restore and see if that would resolve the issue. I got a warning about file system errors and was told system restore wouldn't run until i scanned the disk. I booted into the recovery environment and did a chkdsk /r which repaired multiple errors in the first two stages. After that I was able to do a system restore to about a week ago and Windows 7 is back to legal. I have downloaded and installed all recent Windows updates, updated and ran Malwarebytes which reported no issues, and am currently running a full scan with MSE. My question is, do you think whatever was causing Microsoft to declare my copy of Windows non-genuine is cleared up, or should I post another diagnostics log and expect I still have some fundamental problem that still needs to be addressed?
- Proposed as answer by Noel D PatonModerator Wednesday, June 20, 2012 8:50 PM
- Marked as answer by Darin Smith MS Wednesday, June 20, 2012 9:57 PM
Wednesday, June 20, 2012 6:30 PM

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"carmen617" wrote in message news:b69efbe9-5051-47d2-be12-07b3378bb68d...

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070005
Windows Product Key: *****-*****-4MJ66-62KXJ-D929T
Windows Product Key Hash: ebQLLk6CEIkW6kW/RBM6QGB9VOM=
Windows Product ID: 00359-911-5117266-85341
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003

Other data-->
SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8530w</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68PDV Ver. F.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20111208000000.000000+000</Date></BIOS

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
Error: 0x46

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   HPQOEM 30E7
FACP   HPQOEM 30E7
HPET   HPQOEM 30E7
MCFG   HPQOEM 30E7
ASF!   HPQOEM 30E7
TCPA   HPQOEM 30E7
SSDT   HPQOEM SataAhci
SLIC   HPQOEM SLIC-MPC

You have potentially a couple of major problems.

first try the fix here

http://support.microsoft..com/kb/2008385

if that fails to fix the problem, or you're unsure, post back with a new MGADiag report.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Wednesday, June 20, 2012 4:37 PM

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Thanks for the reply - while I was waiting to hear back from someone I decided to try a system restore and see if that would resolve the issue. I got a warning about file system errors and was told system restore wouldn't run until i scanned the disk. I booted into the recovery environment and did a chkdsk /r which repaired multiple errors in the first two stages. After that I was able to do a system restore to about a week ago and Windows 7 is back to legal. I have downloaded and installed all recent Windows updates, updated and ran Malwarebytes which reported no issues, and am currently running a full scan with MSE. My question is, do you think whatever was causing Microsoft to declare my copy of Windows non-genuine is cleared up, or should I post another diagnostics log and expect I still have some fundamental problem that still needs to be addressed?
- Proposed as answer by Noel D PatonModerator Wednesday, June 20, 2012 8:50 PM
- Marked as answer by Darin Smith MS Wednesday, June 20, 2012 9:57 PM
Wednesday, June 20, 2012 6:30 PM
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"carmen617" wrote in message news:301b3cf1-b775-4e40-98a1-23e4842d160c...

Thanks for the reply - while I was waiting to hear back from someone I decided to try a system restore and see if that would resolve the issue. I got a warning about file system errors and was told system restore wouldn't run until i scanned the disk. I booted into the recovery environment and did a chkdsk /r which repaired multiple errors in the first two stages. After that I was able to do a system restore to about a week ago and Windows 7 is back to legal. I have downloaded and installed all recent Windows updates, updated and ran Malwarebytes which reported no issues, and am currently running a full scan with MSE. My question is, do you think whatever was causing Microsoft to declare my copy of Windows non-genuine is cleared up, or should I post another diagnostics log and expect I still have some fundamental problem that still needs to be addressed?

It depends on the results of your CHKDSK - look in the Event Viewer (Windows Application logs) for Wininit events, and copy/paste the results to your reply.

You should also sun an SFC /SCANNOW to check system files for integrity.

Then post the new MGADiag so we can check the results.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Wednesday, June 20, 2012 7:04 PM

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Thanks for your help.

There are no logs for CHKDSK - I had to run it from the Windows 7 disk as it wouldn't run start from within Windows (I would tell it to run, restart Windows to run, and would just boot directly to the desktop without the system scanning) Sorry I didn't write down the errors but as I said they were all in stages 1 and 2, after it finished it reported that it couldn't write to the logs and I restarted the system.

SFC/Scannow found no integrity violations

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4MJ66-62KXJ-D929T
Windows Product Key Hash: ebQLLk6CEIkW6kW/RBM6QGB9VOM=
Windows Product ID: 00359-911-5117266-85341
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E02348F7-F1CA-4245-BAE7-56FC36A402A0}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Small Business 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E02348F7-F1CA-4245-BAE7-56FC36A402A0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-D929T</PKey><PID>00359-911-5117266-85341</PID><PIDType>5</PIDType><SID>S-1-5-21-3424405027-2083746883-460797464</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8530w</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68PDV Ver. F.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20111208000000.000000+000</Date></BIOS><HWID>1FFF3A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>3EC84CA61681DAE</Val><Hash>qysOkRYIuVgSIOHi15LsjM6tWl8=</Hash><Pid>81606-OEM-6472781-11913</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-911-511726-01-1033-7601.0000-0832012
Installation ID: 017505932842382044517354434525414842215301692224689795
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: D929T
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 6/20/2012 3:51:25 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:21:2012 03:54
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEA6GEWBVaKAlIQt/RNLovYZ/h8utZsSF4wRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name   OEMID Value   OEMTableID Value
APIC           HPQOEM       30E7
FACP           HPQOEM       30E7
HPET           HPQOEM       30E7
MCFG           HPQOEM       30E7
ASF!           HPQOEM       30E7
TCPA           HPQOEM       30E7
SSDT           HPQOEM       SataAhci
SLIC           HPQOEM       SLIC-MPC
SSDT           HPQOEM       SataAhci
DMAR
SSDT           HPQOEM       SataAhci
SSDT           HPQOEM       SataAhci
SSDT           HPQOEM       SataAhci

Wednesday, June 20, 2012 8:07 PM
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The report looks fine to me - you may want to confirm it by validating at www.microsoft.com/genuine/validate

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Wednesday, June 20, 2012 8:19 PM

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Thanks, validated fine, crisis averted. No clue what set it off though, hope I am never back!

Wednesday, June 20, 2012 8:30 PM
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"carmen617" wrote in message news:95807d22-ce53-45f1-9a68-0abc5c2adb3c...

Thanks, validated fine, crisis averted. No clue what set it off though, hope I am never back!

Well done for fixing it yourself - and good luck!

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Wednesday, June 20, 2012 8:49 PM

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Avoid registry cleaners and all such programs you see advertised on television. Just in case you used one.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

Thursday, June 21, 2012 1:02 PM

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Windows not genuine - upgrade license purchased directly from Microsoft store

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