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Windows not genuine - upgrade license purchased directly from Microsoft store RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-4MJ66-62KXJ-D929T
    Windows Product Key Hash: ebQLLk6CEIkW6kW/RBM6QGB9VOM=
    Windows Product ID: 00359-911-5117266-85341
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {18ACB61C-5F34-49A2-A7F6-1BFBCD3F00E2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Small Business 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{18ACB61C-5F34-49A2-A7F6-1BFBCD3F00E2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-D929T</PKey><PID>00359-911-5117266-85341</PID><PIDType>5</PIDType><SID>S-1-5-21-3424405027-2083746883-460797464</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8530w</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68PDV Ver. F.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20111208000000.000000+000</Date></BIOS><HWID>1FFF3A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>3EC84CA61681DAE</Val><Hash>qysOkRYIuVgSIOHi15LsjM6tWl8=</Hash><Pid>81606-OEM-6472781-11913</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:21:2012 03:54
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEA6GEWBVaKAlIQt/RNLovYZ/h8utZsSF4wRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  30E7   
      FACP   HPQOEM  30E7   
      HPET   HPQOEM  30E7   
      MCFG   HPQOEM  30E7   
      ASF!   HPQOEM  30E7   
      TCPA   HPQOEM  30E7   
      SSDT   HPQOEM  SataAhci
      SLIC   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SataAhci
      DMAR           
      SSDT   HPQOEM  SataAhci
      SSDT   HPQOEM  SataAhci
      SSDT   HPQOEM  SataAhci

    Wednesday, June 20, 2012 3:48 PM

Answers

  • Thanks for the reply - while I was waiting to hear back from someone I decided to try a system restore and see if that would resolve the issue.  I got a warning about file system errors and was told system restore wouldn't run until i scanned the disk.  I booted into the recovery environment and did a chkdsk /r which repaired multiple errors in the first two stages.  After that I was able to do a system restore to about a week ago and Windows 7 is back to legal.  I have downloaded and installed all recent Windows updates, updated and ran Malwarebytes which reported no issues, and am currently running a full scan with MSE.  My question is, do you think whatever was causing Microsoft to declare my copy of Windows non-genuine is cleared up, or should I post another diagnostics log and expect I still have some fundamental problem that still needs to be addressed?
    Wednesday, June 20, 2012 6:30 PM

All replies

  • "carmen617" wrote in message news:b69efbe9-5051-47d2-be12-07b3378bb68d...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-4MJ66-62KXJ-D929T
    Windows Product Key Hash: ebQLLk6CEIkW6kW/RBM6QGB9VOM=
    Windows Product ID: 00359-911-5117266-85341
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8530w</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68PDV Ver. F.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20111208000000.000000+000</Date></BIOS

     

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  30E7   
      FACP   HPQOEM  30E7   
      HPET   HPQOEM  30E7   
      MCFG   HPQOEM  30E7   
      ASF!   HPQOEM  30E7   
      TCPA   HPQOEM  30E7   
      SSDT   HPQOEM  SataAhci
      SLIC   HPQOEM  SLIC-MPC

     
     
    You have potentially a couple of major problems.
    first try the fix here
    if that fails to fix the problem,  or you're unsure, post back with a new MGADiag report.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 20, 2012 4:37 PM
    Moderator
  • Thanks for the reply - while I was waiting to hear back from someone I decided to try a system restore and see if that would resolve the issue.  I got a warning about file system errors and was told system restore wouldn't run until i scanned the disk.  I booted into the recovery environment and did a chkdsk /r which repaired multiple errors in the first two stages.  After that I was able to do a system restore to about a week ago and Windows 7 is back to legal.  I have downloaded and installed all recent Windows updates, updated and ran Malwarebytes which reported no issues, and am currently running a full scan with MSE.  My question is, do you think whatever was causing Microsoft to declare my copy of Windows non-genuine is cleared up, or should I post another diagnostics log and expect I still have some fundamental problem that still needs to be addressed?
    Wednesday, June 20, 2012 6:30 PM
  • "carmen617" wrote in message news:301b3cf1-b775-4e40-98a1-23e4842d160c...
    Thanks for the reply - while I was waiting to hear back from someone I decided to try a system restore and see if that would resolve the issue.  I got a warning about file system errors and was told system restore wouldn't run until i scanned the disk.  I booted into the recovery environment and did a chkdsk /r which repaired multiple errors in the first two stages.  After that I was able to do a system restore to about a week ago and Windows 7 is back to legal.  I have downloaded and installed all recent Windows updates, updated and ran Malwarebytes which reported no issues, and am currently running a full scan with MSE.  My question is, do you think whatever was causing Microsoft to declare my copy of Windows non-genuine is cleared up, or should I post another diagnostics log and expect I still have some fundamental problem that still needs to be addressed?
     
     
    It depends on the results of your CHKDSK - look in the Event Viewer (Windows Application logs) for Wininit events, and copy/paste the results to your reply.
     
    You should also sun an SFC /SCANNOW to check system files for integrity.
    Then post the  new MGADiag so we can check the results.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 20, 2012 7:04 PM
    Moderator
  • Thanks for your help.

    There are no logs for CHKDSK - I had to run it from the Windows 7 disk as it wouldn't run start from within Windows (I would tell it to run, restart Windows to run, and would just boot directly to the desktop without the system scanning)  Sorry I didn't write down the errors but as I said they were all in stages 1 and 2, after it finished it reported that it couldn't write to the logs and I restarted the system.

    SFC/Scannow found no integrity violations

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4MJ66-62KXJ-D929T
    Windows Product Key Hash: ebQLLk6CEIkW6kW/RBM6QGB9VOM=
    Windows Product ID: 00359-911-5117266-85341
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {E02348F7-F1CA-4245-BAE7-56FC36A402A0}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Small Business 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E02348F7-F1CA-4245-BAE7-56FC36A402A0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-D929T</PKey><PID>00359-911-5117266-85341</PID><PIDType>5</PIDType><SID>S-1-5-21-3424405027-2083746883-460797464</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8530w</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68PDV Ver. F.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20111208000000.000000+000</Date></BIOS><HWID>1FFF3A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>3EC84CA61681DAE</Val><Hash>qysOkRYIuVgSIOHi15LsjM6tWl8=</Hash><Pid>81606-OEM-6472781-11913</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-911-511726-01-1033-7601.0000-0832012
    Installation ID: 017505932842382044517354434525414842215301692224689795
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: D929T
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 6/20/2012 3:51:25 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:21:2012 03:54
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEA6GEWBVaKAlIQt/RNLovYZ/h8utZsSF4wRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        30E7    
      FACP            HPQOEM        30E7    
      HPET            HPQOEM        30E7    
      MCFG            HPQOEM        30E7    
      ASF!            HPQOEM        30E7    
      TCPA            HPQOEM        30E7    
      SSDT            HPQOEM        SataAhci
      SLIC            HPQOEM        SLIC-MPC
      SSDT            HPQOEM        SataAhci
      DMAR                          
      SSDT            HPQOEM        SataAhci
      SSDT            HPQOEM        SataAhci
      SSDT            HPQOEM        SataAhci

    Wednesday, June 20, 2012 8:07 PM
  • The report looks fine to me - you may want to confirm it by validating at www.microsoft.com/genuine/validate


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, June 20, 2012 8:19 PM
    Moderator
  • Thanks, validated fine, crisis averted.  No clue what set it off though,  hope I am never back!
    Wednesday, June 20, 2012 8:30 PM
  • "carmen617" wrote in message news:95807d22-ce53-45f1-9a68-0abc5c2adb3c...
    Thanks, validated fine, crisis averted.  No clue what set it off though,  hope I am never back!
     
    Well done for fixing it yourself - and good luck!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 20, 2012 8:49 PM
    Moderator
  • Avoid registry cleaners and all such programs you see advertised on television.  Just in case you used one.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Thursday, June 21, 2012 1:02 PM
    Answerer