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Error when running plugin

Question

I have a plugin that sets a case (incident) to resolved when a drop down (vs_casestatus) is set to 'Closed'. However, I'm getting an error re a workflow, but I can't work out what it actually is. ALl workflows to do with the Case entity have be deactivated, so I don't think it's actually to do with a workflow.

Any ideas anyone?

Here's the plugin code:

using System;
using System.Collections.Generic;
using System.Linq;
using System.Text;
using System.Threading.Tasks;
using Microsoft.Xrm.Sdk;
using Microsoft.Crm.Sdk.Messages;

namespace MyRules
{
    public class CaseResolution : PluginBase, IPlugin
    {
        

        private const int CaseStatus_Active = 0;

        private const int CaseStatus_Open = 717770000;
        private const int CaseStatus_Resolved = 717770005;
        private const int CaseStatus_Closed = 717770006;

        private const int IncidentResolutionStatus_Closed = 2;
        private const int IncidentStatusCode_ProblemSolved = 5;

        public void Execute(IServiceProvider serviceProvider)
        {
            try
            {
                PluginSetup(serviceProvider);
                Trace("Here 1");
                if (ContextContainsRequiredImages())
                {
                    Trace("Here 2");
                    tracingService.Trace("Context Contains Required Images..");
                    tracingService.Trace(context.PrimaryEntityName);

                    if (CaseIsBeingReactivated())
                    {
                        if (CaseIsNotOpen())
                            MarkCaseAsOpen();
                    }
                    else if (CaseIsActive())
                    {
                        if (CaseStatusChangedToClosed())
                        {
                            tracingService.Trace("CaseStatusChangedToResolved");
                            ResolveCase();
                        }
                    }
                }

                Trace("Setup Complete Plugin has ended..");
                //throw new InvalidPluginExecutionException();

            }
            catch (Exception ex)
            {
                if (ex.Message.Contains("because there are open activities"))
                {
                    throw new InvalidPluginExecutionException(ex.Message);
                }
                else
                    throw new InvalidPluginExecutionException("An error occurred in the MyRules.CaseResolution.Execute plug-in: " + ex.Message + " ", ex);
            }
        }

        private bool CaseIsBeingReactivated()
        {
            Trace("CaseIsBeingReactivated");

            bool IsReactivation = false;

            if (IsUpdate() && (preImage.Attributes.Contains("statecode") &&
                 ((OptionSetValue)preImage.Attributes["statecode"]).Value != CaseStatus_Active &&
                postImage.Attributes.Contains("statecode")) &&
               ((OptionSetValue)postImage.Attributes["statecode"]).Value == CaseStatus_Active)
                IsReactivation = true;


            Trace(IsReactivation.ToString());

            return IsReactivation;
        }

        private bool CaseIsNotOpen()
        {
            return (postImage.Attributes.Contains("vs_casestatus") &&
                 ((OptionSetValue)postImage.Attributes["vs_casestatus"]).Value != CaseStatus_Open);
        }

        private void MarkCaseAsOpen()
        {
            try
            {
                Trace("Going to Try and Reactivate");

                Entity incident = new Entity("incident");
                incident["incidentid"] = postImage.Id;
                incident["vs_casestatus"] = new OptionSetValue(CaseStatus_Open);

                service.Update(incident);

                Trace("Reactivate Completed");

            }
            catch (Exception ex)
            {
                throw new InvalidPluginExecutionException("CloseIncidentProblem" + ex.Message, ex);
            }

        }

        private bool CaseIsActive()
        {
            return ((postImage.Attributes.Contains("statecode")) &&
                   ((OptionSetValue)postImage.Attributes["statecode"]).Value == CaseStatus_Active);
        }

        //private bool CaseStatusChangedToResolved()
        private bool CaseStatusChangedToClosed()
        {
            const string MethodName = "CaseStatusChangedToResolved";

            TraceMethodStart(MethodName);

            bool CaseStatusSetToResolved = false;

            if (context.MessageName == "Create")
            {
                Trace("Processing Create");

                if ((postImage.Attributes.Contains("vs_casestatus")) &&
                    ((OptionSetValue)postImage.Attributes["vs_casestatus"]).Value == CaseStatus_Closed)
                    CaseStatusSetToResolved = true;

            }
            else if (context.MessageName == "Update")
            {
                Trace("Processing Update");

                if (
                    (preImage.Attributes.Contains("vs_casestatus")) &&
                    ((postImage.Attributes.Contains("vs_casestatus")) &&
                    (preImage.Attributes["vs_casestatus"] != postImage.Attributes["vs_casestatus"]) &&
                    ((OptionSetValue)postImage.Attributes["vs_casestatus"]).Value == CaseStatus_Closed))
                    CaseStatusSetToResolved = true;
            }

            TraceMethodExit(MethodName);
            Trace("CaseStatusSetToResolved" + CaseStatusSetToResolved);

            return CaseStatusSetToResolved;

        }

        /// <summary>
        /// Resolve the case(incident) - default the subject and the timespent
        /// </summary>
        /// <param name="service"></param>
        /// <param name="entity"></param>
        private void ResolveCase()
        {
            Trace("Starting Resolve Case");

            Guid IncidentId = postImage.Id;
            Trace("PostImage Logical Name = " + postImage.LogicalName);
            Trace("Case Id = " + IncidentId);

            int timespent = CalculateTimeSpentInMinutes();

            Trace("Time Spent = " + timespent);

            CloseIncident(IncidentId, timespent);
        }

        private void CloseIncident(Guid IncidentId, int timespent)
        {
            const string MethodName = "CloseIncident";
            TraceMethodStart(MethodName);
            Trace("IncidentId: " + IncidentId);
            Trace("TimeSpentInMinutes: " + timespent);

            try
            {
                Entity resolution = new Entity("incidentresolution");
                resolution["subject"] = "Case Resolved";
                resolution["incidentid"] = new EntityReference("incident", IncidentId);
                resolution["timespent"] = timespent;
                resolution["statuscode"] = new OptionSetValue(IncidentResolutionStatus_Closed);

                CloseIncidentRequest closeincidentRequest = new CloseIncidentRequest()
                {
                    IncidentResolution = resolution,
                    Status = new OptionSetValue((int)IncidentStatusCode_ProblemSolved)
                };

                string test = resolution.Attributes["subject"].ToString();
                Trace("subject: " + test);
                test = resolution.Attributes["incidentid"].ToString();
                Trace("Incident Id: " + test);
                test = resolution.Attributes["timespent"].ToString();
                Trace("timespent: " + test);
                test = resolution.Attributes["statuscode"].ToString();
                Trace("statuscode: " + test);

                test = closeincidentRequest.IncidentResolution.Id.ToString();
                Trace("closeincidentRequest.IncidentResolution: " + test);
                test = closeincidentRequest.Status.Value.ToString();
                Trace("closeincidentRequest.Status: " + test);
                service.Execute(closeincidentRequest);

            }
            catch (Exception ex)
            {
                if (ex.Message.Contains("because there are open activities"))
                {
                    throw new InvalidPluginExecutionException(ex.Message);
                }
                else
                    throw new InvalidPluginExecutionException("CloseIncidentProblem: " + ex.Message, ex);
            }

            TraceMethodExit(MethodName);
        }

        private int CalculateTimeSpentInMinutes()
        {
            const string MethodName = "CalculateTimeSpentInMinutes";

            TraceMethodStart(MethodName);

            int timeInMinutes = 0;

            //if ((postImage.Attributes.Contains("vs_timeframenumberpart")) &&
            //    (postImage.Attributes.Contains("vs_timeframedurationtypepart")))
            //{

            //    tracingService.Trace("CaseResolutionPlugin - Required Attributes Exist");

            //    int timeframe = ((OptionSetValue)postImage.Attributes["vs_timeframedurationtypepart"]).Value;
            //    decimal timeframenumberpart = (decimal)postImage.Attributes["vs_timeframenumberpart"];

            //    switch (timeframe)
            //    {
            //        case (int)TimeFrame.Minutes:
            //            timeInMinutes = (int)Math.Round(timeframenumberpart);
            //            break;
            //        case (int)TimeFrame.Hours:
            //            timeInMinutes = (int)Math.Round(timeframenumberpart * 60);
            //            break;
            //        default:
            //            break;
            //    }
            //}

            Trace("TimeSpent" + timeInMinutes);
            TraceMethodExit(MethodName);

            return timeInMinutes;
        }

        private bool ContextContainsRequiredImages()
        {
            if ((IsUpdate() && PreImage != null && PostImage != null) || (IsCreate() && PostImage != null))
            {
                return true;
            }
            else
                return false;
        }
    }
}

Here's the log file:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=5.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: This workflow job was canceled because the workflow that started it included an infinite loop. Correct the workflow logic and try again. For information about workflow logic, see Help.                Detail: 
<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
  <ErrorCode>-2147220891</ErrorCode>
  <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic">
    <KeyValuePairOfstringanyType>
      <d2p1:key>OperationStatus</d2p1:key>
      <d2p1:value xmlns:d4p1="http://www.w3.org/2001/XMLSchema" i:type="d4p1:string">0</d2p1:value>
    </KeyValuePairOfstringanyType>
  </ErrorDetails>
  <Message>An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: An error occurred in the MyRules.CaseResolution.Execute plug-in: CloseIncidentProblem: This workflow job was canceled because the workflow that started it included an infinite loop. Correct the workflow logic and try again. For information about workflow logic, see Help.                </Message>
  <Timestamp>2013-09-20T11:25:23.4407166Z</Timestamp>
  <InnerFault i:nil="true" />
  <TraceText>

[Case: MyRules.CaseResolution]
[b0eb6fb9-e221-e311-b6b4-3c4a92dbdc39: MyRules.CaseResolution: Update of incident]


</TraceText>
</OrganizationServiceFault>

Thanks.

Friday, September 20, 2013 11:54 AM

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Put the logic inside this statement:-

if (context.Depth == 1)
{

//Put Logic here

}
Regards Faisal

Friday, September 20, 2013 1:17 PM

Asked by:

Error when running plugin

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