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Cannot Login to Vista following Vista SP2 Upgrade. Receiving Code: 0xC004F055. RRS feed

  • Question

  • I have a licensed copy of Vista on my PC.  When my PC upgraded to Vista SP2 I can no longer login.  I receive a Code: 0xC004F055 error with a Description : The SOftware Licensing Service reported that the base SKU is not available.

    I have run the Microsoft Genuine Advantage Diagnostic Tool and pasted the results below:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QTDYB-9QW29-2M9Q6
    Windows Product Key Hash: lNnLm9O33yGrRc5dx2y6TPUu9HA=
    Windows Product ID: 89580-447-5582564-71769
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {9487C408-18E3-4492-9D9A-B6A29A6A2F1B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9487C408-18E3-4492-9D9A-B6A29A6A2F1B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2M9Q6</PKey><PID>89580-447-5582564-71769</PID><PIDType>5</PIDType><SID>S-1-5-21-3140646588-146332223-3956358155</SID><SYSTEM><Manufacturer>System Manufacter</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20070508000000.000000+000</Date></BIOS><HWID>D6303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>7F16587B6DD6DF6</Val><Hash>hfhsGlUskKn7W2ousft3fy6mLUU=</Hash><Pid>72079-763-1323723-55715</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>973AB27C0DE370E</Val><Hash>wUhTpJk0/vhgJOnK7HR+sPoe03c=</Hash><Pid>81608-903-1169675-65543</Pid><PidType>1</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAEAAwABAAEAAgACAAAABAABAAEA6GFUwndQiNWY6pIAfttYdFrH8vTKcTl6DlQgpZw9rFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Nvidia  NVDAACPI
      FACP   Nvidia  NVDAACPI
      HPET   Nvidia  NVDAACPI
      MCFG   Nvidia  NVDAACPI
      SSDT   PmRef  CpuPm

     

    Monday, July 26, 2010 4:49 AM

Answers

  • Hello SPLiverman,

    The Diagnostic Report suggests that Vista's Licensing Store may be corrupt or it's data may be messed up in some way. Please follow the below steps to recreate the Store.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

    Thank you,


    Darin MS
    Monday, July 26, 2010 9:00 PM

All replies

  • Hello SPLiverman,

    The Diagnostic Report suggests that Vista's Licensing Store may be corrupt or it's data may be messed up in some way. Please follow the below steps to recreate the Store.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

    Thank you,


    Darin MS
    Monday, July 26, 2010 9:00 PM
  • My dad is having this same problem. He lives in Chicago and I live in Phoenix. How am I ever going to get him to implement a complicated fix like this. The Apple TV commercials come to mind at times like this.
    Tuesday, July 27, 2010 2:41 PM
  • Mastruck,

    All Non-genuine issue look the same but most have different causes. It is unlikely that your Dad's issue is exactly the same as this one (it could be, but chances are low).

    Please create your own thread and post a Diagnostic Report from your Dad's computer so we may diagnose the issue causing that non-genuine issue.

    Thank you,


    Darin MS
    Tuesday, July 27, 2010 8:59 PM