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Non-Genuine Office RRS feed

  • Question

  • I have no idea what I am doing.
    But everything else seems to Validate, except for

    Microsoft Office Enterprise 2007

    I get this message:

    Problem: The product key used to install Office has been identified by Microsoft as a key that was issued to a large, corporate customer. This key is reserved for the exclusive use of this customer, and cannot be used to install other copies of Microsoft Office.

    Solution: If your computer belongs to a large organization and you believe you are receiving this message in error, talk to your system administrator.

    If your computer does not belong to a large organization, you may be a victim of software counterfeiting. In that case, your best options to acquire genuine Microsoft Office are outlined on this Office Genuine Advantage web page. You can also contact the business where you purchased Office, purchased your computer with Office pre-installed, or had your computer serviced. Ask for their help to ensure that the copy of Office you purchased or received with the purchase of a new computer is genuine.

     

    This was pre-installed with my bundle from Best-Buy.

    But I can't seem to find Enterprise in my program files.

    What am I to do?

    • Split by Stephen Holm Tuesday, April 14, 2009 10:44 PM Splitting your thread to a private thread.... Stephen
    Tuesday, April 14, 2009 7:26 PM

Answers

  • Hello Jesterz USMC,

    Thank you for posting in our Office Genuine Advantage "OGA" Forums today :-). Based on what you have provided it appears you have a non-genuine version of Microsoft Office currently installed on your computer. Let me clairfy to see if I am understanding correctly. 


         -  You mentioned purchasing the computer from Best Buy and Microsoft Office Enterprise 2007 was installed? 

         -  Who it the manufacturer of your computer which you purchased? 

         -  Also did you purchase and request Best Buy to install Office Enterprise 2007 prior purchasing the system? 

         -  Curious have you ever had your computer turned in for repairs to any local shops? 

         -  Was the computer brand new or a demostration model?

    Jesterz a trial version of Microsoft Office usually comes preinstalled on major manufactuer computers. In turn customers are allowed to test drive Office for a limited about of launches before it falls into a Reduced Functionality Mode or RFM. This allows the customer enough time to see if they feel like purchasing Office. 

    First I will need for you to run the MGA Diagnostic Tool and provide us with your results. The results will allow us to analyze what you are experiencing so we may formulate an answer for the problem you have. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Thank you and Sempra FI :-)



    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, April 20, 2009 10:44 PM
    Tuesday, April 14, 2009 10:55 PM