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Office XP Standard - shows RRS feed

  • Question

  • Hello

    I had to reinstall Office XP 2002 Standard (on the same computer it was originally installed on). It is the full genuine retail boxed edition sourced from a major accredited Microsoft distributor. The operating system is XP Pro SP3.

    I get the already activated message when I open say Word & now I have the validation failed message. Below is the diagnostic tool & the result is below.

    I am after some advice if possible please. Thanks.



    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-CBMMY-H364K-7RX64
    Windows Product Key Hash: 7TRKaN+qp5z9CqvMiS31rMX6Rt0=
    Windows Product ID: 55276-014-0008571-22897
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {AF37D9B1-90E0-4169-B5C8-BEA709CAC2DC}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 101
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Standard - 101 Not Activated
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_3E121E02-532-80004005_3E121E02-288-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AF37D9B1-90E0-4169-B5C8-BEA709CAC2DC}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7RX64</PKey><PID>55276-014-0008571-22897</PID><PIDType>5</PIDType><SID>S-1-5-21-1993962763-842925246-1060284298</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite 1900</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.40</Version><SMBIOSVersion major="2" minor="31"/><Date>20021101000000.000000+000</Date></BIOS><HWID>3DE63907018400EE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Standard</Name><Ver>10</Ver><Val>711571DDA0636D8</Val><Hash>JtrZVT08Bp0S7GQ59To2ygcKMe4=</Hash><Pid>54187-755-1783484-17401</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 7024:Semp Toshiba Informatica Ltda|7024:TOSHIBA CORPORATION
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Thursday, March 26, 2009 2:00 AM

Answers

  • Hello Jamie,

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following steps:

    1.

    Click Start, and then click Computer.

    2.

    On the Organize menu, click Folder and Search Options.

    3.

    On the View tab, click Show hidden files and folders, and then click OK.

    To delete the Opa12.dat file follow these steps:

    1.

    Click Start. In the Search box, type %programdata%, and then press ENTER.

    2.

    Double-click the Microsoft folder.

    3.

    Double-click the Office folder.

    4.

    Double-click the Data folder, right-click the Opa12.dat file in that folder, and then click Delete.

    Important Do Not delete the Opa12.bak file.

    5.

    Close the Windows Explorer window.

    6.

    Start an Office 2007 program to start the Office 2007 Activation Wizard.

    Please re-post should you require additional guidance. You may also reference the following KB article which should provide additional troubleshooting steps concerning this issue.

    KB919895 -  How to troubleshoot problems that you may experience when you try to activate a 2007 Office product

    http://support.microsoft.com/kb/919895/en-us 

    Thank you for visiting the OGA program forum.


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, March 26, 2009 5:51 PM
    Thursday, March 26, 2009 5:49 PM