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OGA Error despite having licensed copy and having activated it a long time ag RRS feed

  • Question

  • I have a licenced copy of Office XP and Publisher that was bought with my previous PC from Dell.  It is now installed on a HP PC which is the replacement for the ageing Dell.  I have recently been getting this error so I have run the Diagnostic tool and this is my output.  Perhaps somebody can answer me as to why I am getting this error despite both apps being activated and having valid licences

    Diagnostic Report (1.9.0011.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ

    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=

    Windows Product ID: 76487-OEM-2211906-00101

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {65291F52-A98D-4ECD-BA30-4DAFEA64FCF6}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.40.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    WGA Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office XP Professional - 100 Genuine

    Microsoft Publisher 2002 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{65291F52-A98D-4ECD-BA30-4DAFEA64FCF6}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-3627017379-3093209478-3428604256</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dx2250 Microtower</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>MS7297 1.08</Version><SMBIOSVersion major="2" minor="5"/><Date>20070822000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>2B1D31A701842078</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>HP Compaq dx2250 Microtower</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>ACB53726E982A50</Val><Hash>wBHoi30tYbqE3QaEr3UtuJfiDLU=</Hash><Pid>54186-OEM-1792772-33032</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>B7FB30FECCF8010</Val><Hash>HnnGnKtv3238rXW0g/FuoD1+bXk=</Hash><Pid>54197-OEM-1691272-69032</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 10078:Compaq Computer Corporation|10065:Compaq Computer Corporation|10065:Compaq Computer Corporation|10065:Hewlett-Packard Company

    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

     

    OEM Activation 2.0 Data-->

    N/A

     

    Monday, September 14, 2009 7:21 PM

Answers

  • I had alrady done as suggested and clicked the Validate Office button on http://microsoft.com/genuine which responded positively.  However I was still getting the message on opening Outlook etc.  I had recently installed and then uninstalled Office Live, so I have now reinstalled it in case the message is somehow associated with that.  Having told the error message to "Remind me LAter" I am now waiting to see if re-appears.
    • Marked as answer by Darin Smith MS Tuesday, September 22, 2009 6:15 PM
    Wednesday, September 16, 2009 9:01 PM

All replies

  • What is the exact wording of the error message?
    Carey Frisch
    Monday, September 14, 2009 7:40 PM
  • Hi Sherylp,

      In addition to providing the error message, would you go to http://microsoft.com/genuine and click the 'Validate Office' button and tell up the responce you receive? 

       Also, once you click the Validate Office button, reboot and see if you still get the Non-Genuine message when you open an Office program.

    Thank you,
    Darin MS
    Monday, September 14, 2009 9:29 PM
  • I had alrady done as Darin Smith suggested and clicked the Validate Office button which responded positively.  However I was still getting the message on opening Outlook etc.  I had recently installed and then uninstalled Office Live, so I have now reinstalled it in case the message is somehow associated with that.  Having told the error message to "Remind me LAter" I am now waiting to see if re-appears
    Wednesday, September 16, 2009 9:01 PM
  • I had alrady done as suggested and clicked the Validate Office button on http://microsoft.com/genuine which responded positively.  However I was still getting the message on opening Outlook etc.  I had recently installed and then uninstalled Office Live, so I have now reinstalled it in case the message is somehow associated with that.  Having told the error message to "Remind me LAter" I am now waiting to see if re-appears.
    • Marked as answer by Darin Smith MS Tuesday, September 22, 2009 6:15 PM
    Wednesday, September 16, 2009 9:01 PM