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XP Validation failure RRS feed

  • Question

  •  

    Our computer was purchased from a refurb shop.  The serial on the case is for a copy of Win98, not the XP currenty installed.  It has not been taken into a shop recently and XP has been running just fine for about 2 years.  One day when we turn it on, we get a Windows XP Vaidation Failure notice.  We have no way to getting the original serial and think that the serial may have been messed up by a virus.  Is there any way to get it fixed without having to purchase a new copy of XP?
    Monday, November 26, 2007 3:29 AM

Answers

  • Your WGA data indicates the use of an illegal "Volume License" Product Key for Windows XP Professional.  To correct this situation, please visit www.microsoft.com/genuine and click "Validate Windows". When validation fails, it should give you a button that says "Get Genuine". If you click the button it should lead you to where you can order a WGA kit.

    Monday, November 26, 2007 2:32 PM
    Moderator

All replies

  • Please follow this troubleshooting procedure:


     

    1. Download and install the MGA Diagnostic Tool:
        http://go.microsoft.com/fwlink/?linkid=52012


    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".


     

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25


    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Monday, November 26, 2007 3:44 AM
    Moderator
  • Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-646X8-XC2VY-VMMKQ
    Windows Product Key Hash: YaGll779XN+6iU2rD8qeNycHqH8=
    Windows Product ID: 55274-640-1416574-23628
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {F272059D-AEA5-428B-9F9C-9405DB5607D6}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Maxthon\Maxthon.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F272059D-AEA5-428B-9F9C-9405DB5607D6}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VMMKQ</PKey><PID>55274-640-1416574-23628</PID><PIDType>1</PIDType><SID>S-1-5-21-57989841-507921405-842925246</SID><SYSTEM><Manufacturer>00101850   6730</Manufacturer><Model>15133200050280</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.09</Version><SMBIOSVersion major="2" minor="0"/><Date>20000127000000.000000+000</Date></BIOS><HWID>369C32BF01846056</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Monday, November 26, 2007 2:17 PM
  • Your WGA data indicates the use of an illegal "Volume License" Product Key for Windows XP Professional.  To correct this situation, please visit www.microsoft.com/genuine and click "Validate Windows". When validation fails, it should give you a button that says "Get Genuine". If you click the button it should lead you to where you can order a WGA kit.

    Monday, November 26, 2007 2:32 PM
    Moderator