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Problem with Validation RRS feed

  • Question

  • Some backround....Thinkpad X60 that won't finish shutting down, event viewer says Event: 1517.  Researching led me to a page that said I should run the UPHclean utility.  When I attempted to download it I was told I needed to validate windows.  When I attempt to validate, the page just basically freezes.  IE is not locked up as I can still work on other tabs.  Tried to run the Genuine Advantage Diagnostic Tool but the page locks up there as well. 

     

    I have had the laptop only about a month and it is brand new.

     

    Any other suggestions to enable me to validate and therefore solve (hopefully) my other problem?

    Tuesday, July 17, 2007 2:04 AM

Answers

  • Please follow this diagnostic troubleshooting procedure:

      1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012 

     

    2. After running the MGA Diagnostic Tool, click
         on the "Windows" tab and then click on "Copy".

      3. Next, visit the following website and create a post in the
         "WGA Validation Problems" forum and paste the
         results of the WGA Diagnostic Data in a detailed post.
         http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

      4. A WGA troubleshooting specialist will analyze the data and
          recommend an appropriate solution.

    Tuesday, July 17, 2007 2:16 PM
    Moderator

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