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Windows 7 Suddenly not Genuine RRS feed

  • Question

  • first i got Windows 7 that say promotional disc and it has a product key of course i'm installing this about 5 month ago but now it say didnt genuine

    here is the diagnostic

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JD766-G2867-C787X
    Windows Product Key Hash: zX1mIJo2y4wbKsw8fsXgbg+QZu0=
    Windows Product ID: 00426-292-3481417-85911
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {50FD9194-44F6-4316-9485-6F69F2A19F29}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.091207-1941
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002


    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{50FD9194-44F6-4316-9485-6F69F2A19F29}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C787X</PKey><PID>00426-292-3481417-85911</PID><PIDType>5</PIDType><SID>S-1-5-21-75562607-2020726851-2286655961</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X38-DQ6</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="4"/><Date>20080102000000.000000+000</Date></BIOS><HWID>30BB3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE Asia Standard Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65320</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000010
    Event Time Stamp: 2:21:2010 00:56
    WAT Activex: Not Registered - 0x80040154
    WAT Admin Service: Not Registered - 0x80040154

    HWID Data-->
    HWID Hash Current: PgAAAAQABgABAAEAAQABAAAAAgABAAEA6GFcUOkrfJxwJdnQZP6I/cKPCIXiG1rZyM2qYo3v8q7stBIDzDE=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI


    Saturday, February 20, 2010 7:13 PM

Answers

  • Oh yeah I'm Reinstall it right away because of no specific answer i got and i'm on urgent situation anyway what happen actually with my windows 7?? its orginal right???
    • Marked as answer by Darin Smith MS Friday, February 26, 2010 6:38 PM
    Friday, February 26, 2010 4:15 AM

All replies

  • Hello Dnee,

    I am researching information related to the results I see in your Diagnostic Report. I will reply with a fix or additional troubleshooting steps as soon as I can. 

    Thank you,
    Darin MS 
    Monday, February 22, 2010 9:55 PM
  • Hello Dnee,

      I have looked up the Activation information for this copy of Windows 7 and it shows that it was reactivated the day after you created this thread.  Are you experiencing a Non-Genuine issue?

    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Thursday, February 25, 2010 7:00 PM
    • Unproposed as answer by Darin Smith MS Friday, February 26, 2010 6:38 PM
    Thursday, February 25, 2010 7:00 PM
  • Oh yeah I'm Reinstall it right away because of no specific answer i got and i'm on urgent situation anyway what happen actually with my windows 7?? its orginal right???
    • Marked as answer by Darin Smith MS Friday, February 26, 2010 6:38 PM
    Friday, February 26, 2010 4:15 AM
  • Hi Dnee,

      Yes, it's Genuine.

      The problem I saw in your Diagnostic Report was:

    a) The file Scan data section was showing that file C:\Windows\system32\sppobjs.dll had been modified in some way (become corrupt, rewritten, replaced or otherwise damaged in some way).

    b) The Licensing section of the Diag was showing inconsistant data that suggested there was something wrong with Windows 7's Licensing Store files.

    c) And lastly, the Windows Activation Technologies section of the diag indicated that you had installed the recent WAT Update however the other four File Mismatched files (listed under the File Scan data section) are showing [hr = 0x80070002] which means those files were not found.  Those files are added when the WAT update is installed. 

    The combination of issue a) and b) suggests possibly either a Malware infection that damaged the sppobjs.dll and Licensing files or some sort of hardware issue that may have corrupted the files.
    (Note: In case of it being a hardware issue, a reinstall of Windows will only fix the software so you may want to keep an eye on your files. If you start seeing random errors and/or files randomly corrupting it could be a Hard Drive or RAM that is slowly failing...this is more common then most people realize, but I can not be sure it was the cause in this case).

    The research I did on issue c) indicate that the scenario I was seeing (WAT Update having been installed but missing WAT files) could occure if either the Update was installed but then was manually uninstalled or the update was installed and then the files were manually deleted (by either the user or some 3rd party). I can not tell which (if either) of these events occured.

    Given the multiple problems and appeant damage done to Windows files, I think it was best that you reinstalled.  We might have been able to repaire the damage to the point that the Non-genuine message would go away, but I think there were deeper issues that I probably wouldn't have been able to fix (or even diagnose).


    Sorry I couldn't be more help,
    Darin MS

    Friday, February 26, 2010 6:36 PM