Genuine Validation Error Filled this in below and don't know what to do please help

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  Looks like the third-party program Vistalizator was installed.... note the file mismatches.  Please see: Vistalizator, Multilingual users and Validation problems

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  Carey Frisch

  • Proposed as answer by Noel D PatonModerator Friday, July 13, 2012 8:22 AM

  Friday, July 13, 2012 3:50 AM

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  I've been over to the page that you have mentioned and been over to wins support but can't find where to go from there

  can you help?

  john

  This is really getting my goat ,I have been intouch with Microsoft and let them use my machine to fix this ,I have proved to them it is genuine and they have told me it is genuine why can't they help people who buy their products ?

  you can see why everyone is going for the ipads!!

  Wednesday, July 18, 2012 5:28 PM
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  (have you ever tried to get an iPad problem sorted? from what I hear, it's worse!)

  First thing you need to do is get back to the original langiage which came with the machine.

  Then uninstall all other languages from the Installed Updates (I think!).

  The run another MGADiag report, and post it and we'll take another look.

  I keep meaning to play in a VM with this, but never seem to find the time :( - and then no-one posts with the problem for months.

  There is a specific fix for this issue which MS Support should be aware of - it was developed by the people who sat next to the guy who used to manage this forum.

  My archive got trashed some time since the proper rference was published here, and I can't find it at the moment.

  I'll ask if anyone else has it.

  Stay tuned :)

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, July 18, 2012 5:50 PM

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  My wife has an Ipad and has never (touch wood) had a problem but then again I'm not superstious:>) From when I first had the computer it has and always has been in English and that is as much as I know,I haven't got a clue where this has come from ,by the sounds of it I must have downloaded it but usually I don't download alot I'm very carefull or thought I was .

  thanks for taking the time to answer .

  John

  Wednesday, July 18, 2012 6:03 PM
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  OK - let's go at it a different way, then.

  
  Please run a full CHKDSK and SFC scan....
   type in the Search box

   CMD.EXE

   right-click on the only file that is found
   Select Run as Administrator
   - the Elevated Command Prompt window should pop up
   At the Command prompt, type

   CHKDSK C: /R

   and hit the Enter key.

   You will be told that the drive is locked,
   and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

   The chkdsk will take a few hours depending on the size
   of the drive, so be patient!
   
   After the CHKDSK has run, Windows should boot normally
   (possibly after a second auto-reboot) - then run the SFC

   SFC -System File Checker - Instructions
   Click on the Start button
   type in the Search box

   CMD.EXE

   right-click on the only file that is found
    Select Run as Administrator - the Elevated Command Prompt window should pop up
   At the Command prompt, type
   
   SFC /SCANNOW
   
   and hit the Enter key
   
   Wait for the scan to finish - make a note of any error messages - and then reboot.
    Post an MGADiag report with details of any error messages encountered.     

  Also, please upload the CBS.log file to your public SkyDrive (you'll need to copy the file to the desktop first, then upload the copy) and post a link to it in your reply.

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, July 18, 2012 6:09 PM

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  My sources tell me (at least I'll be able to find this one later!)

  <quote>

  Please recall and this time, tell the tech that you need a MSDT Manifest called "Microsoft Genuine Advantage".

  It is found in the Windows 7 tab under the "Consumer Windows/Setup" category.  He/she should know what you are talking about.  If he doesn't, ask for a manager.

  </quote>

  Where did you purchase the machine? (I can see that you're apparently in the UK?)

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, July 18, 2012 6:29 PM

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  Will do as you say and report in the morning .

  The machine was made up to my spec by the firm that looks after my sons work computers, I don't know the name off hand but can find out .

  thanks again for your time and effort

  all the best

  John

  Wednesday, July 18, 2012 8:22 PM
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  Hi Have tried what you said and when the CMD.EXE comes up there is 4 files and 1 program the program is CMD.EXE

  Right clicked on the CMD.EXE and choose run as  Administrator type in CHKDSK C: /R when the prompt came and got this ,

  "THE TYPE OF FILE SYSTEM IS NTFS"

  "CANNOT LOCKCURRENT DRIVE"

  Then underneath it said, like you said about it should check, next time I reboot.

  any way rebooted it and it flashed up I think "The file is NTFS and is fine "  some thing like that and it started up in windows striaght away.

  Does that make sense to you ?

  John

  Wednesday, July 18, 2012 8:54 PM
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  Yes - except the scan should have taken at least 20 minutes!

  Please carry on with the SFC scan.

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, July 18, 2012 9:03 PM

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  Hi I repeated what you told me to do first off and this time the CHKDSK C: /R did take quite a time to run, then I did the SFC scan after and that showed nothing

  I have found the CBS log file but there is nothing in it and it says access denied anyway,

  "Also, please upload the CBS.log file to your public SkyDrive (you'll need to copy the file to the desktop first, then upload the copy) and post a link to it in your reply."

  I'm not sure what a CBS log file is ,and not sure what public Skydrive is also ?

  Hope this helps

  John

  thanks

  John

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-MCFGB-8YR6V-3DPPG
  Windows Product Key Hash: Ija8CFxHkFvwbewqiWSb1iV/Lb0=
  Windows Product ID: 00359-OEM-8703523-99532
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {31C5F6E7-C333-4D33-AEB1-356F6A731DCC}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000000
  Build lab: 7601.win7sp1_gdr.120330-1504
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Enterprise 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: N/A, hr=0x80070002
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->
  File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{31C5F6E7-C333-4D33-AEB1-356F6A731DCC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3DPPG</PKey><PID>00359-OEM-8703523-99532</PID><PIDType>3</PIDType><SID>S-1-5-21-3431688721-2078148395-4033888035</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DQ3510J_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>JOQ3510J.86A.0559.2007.0726.0425</Version><SMBIOSVersion major="2" minor="4"/><Date>20070726000000.000000+000</Date></BIOS><HWID>6FE93A07018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65759</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.1.7601.17514

  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
  Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00174-035-299532-02-2057-7601.0000-1852012
  Installation ID: 008541708220878425524422737951431635896821621945501812
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 3DPPG
  License Status: Licensed
  Remaining Windows rearm count: 3
  Trusted time: 19/07/2012 03:29:28

  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x000000000000EF60
  Event Time Stamp: 7:16:2012 20:06
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
  Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
  Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
  Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
  Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
  Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
  Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
  Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

  
  HWID Data-->
  HWID Hash Current: OgAAAAIACAABAAEAAAABAAAAAQABAAEA6GHEpPi04pbInOQ2iP2MYyivZP7e1MaYtqO6oJRlEsYqhQ==

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   INTEL   DQ3510J
    FACP   INTEL   DQ3510J
    MCFG   INTEL   DQ3510J
    WDDT   INTEL   DQ3510J
    ASF!   INTEL   DQ3510J
    SSDT   INTEL   CpuPm
    SSDT   INTEL   CpuPm
    SSDT   INTEL   CpuPm
    SSDT   INTEL   CpuPm
    SSDT   INTEL   CpuPm
    SSDT   INTEL   CpuPm
    SSDT   INTEL   CpuPm
    SSDT   INTEL   CpuPm
    SSDT   INTEL   CpuPm
    SPCR   INTEL   DQ3510J
    TCPA   INTEL   TIANO  

  Thursday, July 19, 2012 2:38 AM
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  DO you work for Microsoft ,they leave the job unfinished .

  Saturday, July 21, 2012 6:53 AM
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  No,I don't work for MS - sorry, this must have slipped through my net.

  You almost certainly already have a SkyDrive account if you have Windows Live installed - http://skydrive/live.com - the CBS.log file is the one you said you couldn't access, and didn't have anything in it anyway - how you could tell without accessing it, I don' know! You need to copy the file C:\Windows\Logs\CBS\CBS.log to the desktop first, then upload it to your public SkyDrive folder, and post the link in your reply

  Have you called MS back and pointed them at the proper fix as I suggested earlier?

  please run the following commands and copy/paste teh results to your reply.

  NET START CRYPTSVC

  SC QC CRYPTSVC

  SC QUERYEX CRYTPTSVC

    Here are some instructions to make life easier :)
  1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 
  2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 
  3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, July 21, 2012 8:02 AM

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  Noel don't take it so serious mate it was only my kind of humour ,I'm greatful for what you are doing and have done .

  tried MS they are next to usless, not going with Microsoft again.

  I'll just put with clicking the validation pop up down .

  John

  Saturday, July 21, 2012 11:51 AM
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  How about repying to the questions I posed?

  I can understand your frustrations (I've been through most myself!), but I do not understand your latest post - and you've negelcted to answer any of the questions posed.

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Proposed as answer by Noel D PatonModerator Wednesday, August 8, 2012 8:45 PM
  • Marked as answer by Noel D PatonModerator Friday, August 17, 2012 11:14 AM

  Saturday, July 21, 2012 5:46 PM

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  Anything new??

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, August 1, 2012 9:42 PM

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  No Nothing new same as just forget it mate .

  I can due without the extra agro

  cheers

  John

  Wednesday, August 8, 2012 3:04 AM