locked
Spreadsheet validation RRS feed

  • Question

  • Hi,

    I'm trying to add some extra tools to spreadsheet ( fit to page), but I've just been informed on the Microsoft page that ' no Office products eligible for validation were found on this computer'.

    I know that its genuine so I'm stumped!

    Can anyone shed any light on this for me?

    Thanks

        J

    Monday, July 7, 2008 9:12 PM

Answers

  • johnb69,

     

    Can you provide any details about the validation error message? what version of office are you using?

     

    Lori MS

    Tuesday, July 8, 2008 8:18 PM

All replies

  • johnb69,

     

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. Please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

     

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Lori MS

    Monday, July 7, 2008 9:48 PM
  • Lori,

    I tried all the steps but on the last one it would not copy or paste but the result came back 'genuine'.

    Is this any help?

    John

     

    Tuesday, July 8, 2008 7:54 PM
  • johnb69,

     

    Can you provide any details about the validation error message? what version of office are you using?

     

    Lori MS

    Tuesday, July 8, 2008 8:18 PM