locked
error RRS feed

  • Question

  •  

    Hi

    When i navigate through the crm 4, every few seconds i get a pop up with the message "do you want to save this file" with the name of the file "blank.aspx".I tried to cancel but still the message appears again and again. After that i tried to save but sill the message appears.

     

    Thanks

     

     

    Monday, December 1, 2008 7:31 AM

Answers

  • Yes, an upgrade to IE 7 should fix the issue.  If you are prevented from making that upgrade, try this workaround.

     

    http://community.dynamics.com/forums/p/4732/5985.aspx

    http://forums.microsoft.com/Dynamics/ShowPost.aspx?PostID=3742159&SiteID=27

     

    --------------

    Please edit the default blank.aspx file in CRM so it contains data. This file is located at My Computer | System Drive | Program Files | Microsoft Dynamics CRM | CRMWeb |_ root. Here you will find the Blank.aspx text file.

     

    Open the file and add some text to the file, for example you can add ‘test’ to the existing data.

     

    Test

    <% Response.Expires = 1440; %>

    <% Response.Cache.SetCacheability(HttpCacheability.Public); %>

     

    Once you have added data, save the file, clear your temporary Internet Files, and do an IISreset. Once this is done go back into CRM to verify that this has resolved this issue.

    --------------

     

    there is an update from Microsoft that caused the issue.  You can also make sure that your computer has all the latest updates and hotfixes available as this issue might be addressed in one of the updates.

    Monday, December 1, 2008 2:46 PM

All replies

  •  

    Hi,

     

    This could be well an issue with your browser. Blank.aspx actually generates an XML, if your IE cannot interpret it, then this issue comes up. Just try updating your Windows.

    Monday, December 1, 2008 10:58 AM
  • Yes, an upgrade to IE 7 should fix the issue.  If you are prevented from making that upgrade, try this workaround.

     

    http://community.dynamics.com/forums/p/4732/5985.aspx

    http://forums.microsoft.com/Dynamics/ShowPost.aspx?PostID=3742159&SiteID=27

     

    --------------

    Please edit the default blank.aspx file in CRM so it contains data. This file is located at My Computer | System Drive | Program Files | Microsoft Dynamics CRM | CRMWeb |_ root. Here you will find the Blank.aspx text file.

     

    Open the file and add some text to the file, for example you can add ‘test’ to the existing data.

     

    Test

    <% Response.Expires = 1440; %>

    <% Response.Cache.SetCacheability(HttpCacheability.Public); %>

     

    Once you have added data, save the file, clear your temporary Internet Files, and do an IISreset. Once this is done go back into CRM to verify that this has resolved this issue.

    --------------

     

    there is an update from Microsoft that caused the issue.  You can also make sure that your computer has all the latest updates and hotfixes available as this issue might be addressed in one of the updates.

    Monday, December 1, 2008 2:46 PM
  • Hi

    The problem with this solution is that i need to clear my temporary internet files all the time. Without doing it the error pops up again.

     

    Tuesday, December 2, 2008 7:45 AM
  • This fix has worked everywhere I have applied it.  Not sure why it is not working for you.  Some have applied the fix to the server and completed an IIS reset.  Have you tried that.  Please see this post for reference.

     

    http://forums.microsoft.com/dynamics/showpost.aspx?postid=3742094&siteid=27&sb=0&d=1&at=7&ft=11&tf=0&pageid=1

     

    If you can not get any of these suggestions to work, then you will probably want to upgrade to IE 7 and that should fix the issue.  Also, be sure to apply all the latest updates to your workstation and the CRM server.

     

    Have a good day.

    Tuesday, December 2, 2008 2:52 PM
  • This happens when you install Security Update KB953838.

    Uninstallating KB953838 may solve your problem. 

    Please make sure this does not cause any security issue.

    Remove the update by going into Control Panel 
    - Add or Remove Programs
    - Make sure the "Show Updates" box at the top of the screen is checked, scroll down to find the entry Security Update for Windows XP(KB953838)
    - Remove the update.
    Tuesday, December 2, 2008 3:00 PM