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Non-Genuine Issue RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-JF948-8JHP7-KF7CH
    Windows Product Key Hash: ZS7LZFRvE8As6BlEeLbqL3EeMDk=
    Windows Product ID: 89572-OEM-7232275-39375
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    ID: {5D975EBA-83F4-41F0-98EB-F455213B8EA4}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5D975EBA-83F4-41F0-98EB-F455213B8EA4}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KF7CH</PKey><PID>89572-OEM-7232275-39375</PID><PIDType>8</PIDType><SID>S-1-5-21-1310830182-4057672822-960323760</SID><SYSTEM><Manufacturer>GATEWA</Manufacturer><Model>N2DTM001</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>RG84510A.15A.0037.P15.0304012013</Version><SMBIOSVersion major="2" minor="3"/><Date>20030401000000.000000+000</Date></BIOS><HWID>C6333507018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>9ADF8C84200DABA</Val><Hash>V51w63YNEjecB13d37Gu/iET6WA=</Hash><Pid>81605-349-7760215-65684</Pid><PidType>10</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16386
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: 91dbad68-4713-4f9c-b351-6e77a8361741
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00144-322-739375-02-1033-6000.0000-1902010
    Installation ID: 022123669845619981719602252616138840919594501091506340
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: KF7CH
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAMAAgABAAEAAQACAAAAAgABAAEAJrKwsRg3hDgtfo5viMmKkc5Z8vQkH70glNqsVuql

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GATEWA        N2DTM001
      FACP            GATEWA        N2DTM001


    Saturday, July 10, 2010 5:20 PM

Answers

  • so do you mean that my computer wont work again because it was working fine for the last 3 months until yesterday

    What Noel was saying is that the Vista that you have installed as an OEM product is not what came with the computer, the computer's bios shows a date of 4-1-2003. Vista had not been written yet so it would not have been installed on the computer when it was shipped. (I could not find a reference to that Gateway Model number on Gateway's site so the model from the back label of the computer would be nice to know.) The key that would be on the computer case will be for the licensed version of Windows that was shipped with the computer (Will probably say Windows XP Home on the license sticker.) 
     
    The way I am reading this is that the version of Vista that is installed is OEM_COA_SLP channel which is looking in the bios for a "self activation" which can't happen because the bios doesn't know about Vista so it can't return the proper code back to Vista to active itself.  Later in the post it says BIOS valid for OA 2.0: yes, but no SLIC table which would be the "self activation" area. 
     
    Not knowing where the Vista install came from, I would say that you won't be able to get the Vista product you have to install and activate.  Let us know where the Vista install disk came from, especially if it says to install with a new PC or similar.  If it has a manufacturer name on it include that information also. Tell us what the COA that is included with the Vista install disk says (DO NOT include the 25 character activation key just the words around the code.)
    Sunday, July 11, 2010 5:43 AM

All replies

  • "sharon543" wrote in message news:b783a384-e890-4438-ab77-01f0ac5ed3ce...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-JF948-8JHP7-KF7CH
    Windows Product Key Hash: ZS7LZFRvE8As6BlEeLbqL3EeMDk=
    Windows Product ID: 89572-OEM-7232275-39375
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002


    OGA Data-->
    Office Status: 102
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    SYSTEM><Manufacturer>GATEWA</Manufacturer><Model>N2DTM001</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>RG84510A.15A.0037.P15.0304012013</Version><SMBIOSVersion major="2" minor="3"/><Date>20030401000000.000000+000</Date></BIOS>


    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16386
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel



    You have a machine built in 2003, attempting to run an OEM Vista SP2 (from 2009+).
    Which OEM version isn't apparent - TBH, I'm mildly surprised that the install happened in the first place!.
    You need to use a valid Key for Windows - which yours isn't and never was, for that machine.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, July 10, 2010 5:38 PM
    Moderator
  • so do you mean that my computer wont work again because it was working fine for the last 3 months until yesterday
    Saturday, July 10, 2010 10:58 PM
  • so do you mean that my computer wont work again because it was working fine for the last 3 months until yesterday

    What Noel was saying is that the Vista that you have installed as an OEM product is not what came with the computer, the computer's bios shows a date of 4-1-2003. Vista had not been written yet so it would not have been installed on the computer when it was shipped. (I could not find a reference to that Gateway Model number on Gateway's site so the model from the back label of the computer would be nice to know.) The key that would be on the computer case will be for the licensed version of Windows that was shipped with the computer (Will probably say Windows XP Home on the license sticker.) 
     
    The way I am reading this is that the version of Vista that is installed is OEM_COA_SLP channel which is looking in the bios for a "self activation" which can't happen because the bios doesn't know about Vista so it can't return the proper code back to Vista to active itself.  Later in the post it says BIOS valid for OA 2.0: yes, but no SLIC table which would be the "self activation" area. 
     
    Not knowing where the Vista install came from, I would say that you won't be able to get the Vista product you have to install and activate.  Let us know where the Vista install disk came from, especially if it says to install with a new PC or similar.  If it has a manufacturer name on it include that information also. Tell us what the COA that is included with the Vista install disk says (DO NOT include the 25 character activation key just the words around the code.)
    Sunday, July 11, 2010 5:43 AM
  • "LVTravel" wrote in message news:3ac94587-9f7f-423a-b937-476a27ea32ec...
    so do you mean that my computer wont work again because it was working fine for the last 3 months until yesterday

    What Noel was saying is that the Vista that you have installed as an OEM product is not what came with the computer, the computer's bios shows a date of 4-1-2003. Vista had not been written yet so it would not have been installed on the computer when it was shipped. (I could not find a reference to that Gateway Model number on Gateway's site so the model from the back label of the computer would be nice to know.) The key that would be on the computer case will be for the licensed version of Windows that was shipped with the computer (Will probably say Windows XP Home on the license sticker.) 
     
    The way I am reading this is that the version of Vista that is installed is OEM_COA_SLP channel which is looking in the bios for a "self activation" which can't happen because the bios doesn't know about Vista so it can't return the proper code back to Vista to active itself.  Later in the post it says BIOS valid for OA 2.0: yes, but no SLIC table which would be the "self activation" area. 
     
    Not knowing where the Vista install came from, I would say that you won't be able to get the Vista product you have to install and activate.  Let us know where the Vista install disk came from, especially if it says to install with a new PC or similar.  If it has a manufacturer name on it include that information also. Tell us what the COA that is included with the Vista install disk says (DO NOT include the 25 character activation key just the words around the code.)

    LV...
    The COA_SLP Key has to be activated by phone - it's only the OEM_SLP Key which self-activates.
    The problem is, as I stated, that the PC was not designed to run Vista - certainly not with another manufacturer's Key!
    The OEM_SLP and COA_SLP Keys both live and die with the original computer on which they were installed - this computer cannot, self-evidently, have had either as a valid original installation.
    The OP needs to use a VALID key for his Vista install, which would need to be either Full Retail (which may or may not work), or OEM System Builder (in which case, there should be a sicker on the case, again). An Upgrade license key is almost certain not to work, without a full reinstall of the original OS and subsequent upgrade.
    If no valid key is available, then he will have to revert back to the original operating system (which, as you say, is almost certainly XP Home).
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, July 11, 2010 11:37 AM
    Moderator
  • the sticker on the the back says this is a windows xp home edition emachines and it also has a product key. My cousin had install windows vista into this computer since it had i lot of false viruses and the internet ran very slow. I wanted to know if would it be best if i just uninstalled windows vista and if i uninstall it will it leave my computer blank with no way to access to the internet or any other of my work. Also will everything i did on windows vista be erased.
    Sunday, July 11, 2010 5:38 PM
  • the sticker on the the back says this is a windows xp home edition emachines and it also has a product key. My cousin had install windows vista into this computer since it had i lot of false viruses and the internet ran very slow. I wanted to know if would it be best if i just uninstalled windows vista and if i uninstall it will it leave my computer blank with no way to access to the internet or any other of my work. Also will everything i did on windows vista be erased.

    You should back up any and all of the data files on the computer to an off-computer media (DVDs, USB hard drive, etc.)  Whatever you do to make the computer "legal" will probably require a total overwrite of the hard drive.  If you do go back to the original installation of XP Home then it will absolutely cause you to reformat the hard drive and you will have to reinstall not only the operating system but any programs from their original install media and data from your created backups.  In this case your cousin did you no favors.
     
    Once the backup is completed and you have found all of your install media, you should take the Windows XP Home install CD that Gateway (eMachines) supplied with the computer, boot to the CD and remove the partition on the drive and then install XP Home on the computer.  Then install any supplied programs and drivers from the driver disk that you also probably received.  Once that is done, update XP totally using Windows Update on the internet.  Then reinstall all your programs including a good anti-virus program and firewall (unless you want to stay with XP's built-in firewall.)  Once the computer is up and running properly, copy your data files back.
     
    If you can't find the original XP disks and install media contact Gateway technical support.  They may still have rebuild media available for the machine. 
    Sunday, July 11, 2010 5:55 PM
  • okay but my computer wont start up in normal mode at all i cant even see the start menu so do i start it up in safe mode because in safe mode it will not allow me to access the internet
    Monday, July 12, 2010 1:23 AM
  • Hello sharon543,

    If you choose "Safe Mode plus Networking" at the Safe Boot Options menu, that usually lets you get to the internet.

    Do you have the eMachines Recovery disc handy?  If not, can you tell us what model of eMachines you have?  If it's a black and silver case, it will likely be a T-xxxx model.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, July 12, 2010 1:29 AM
  • I try to boot my computer in Safe Mode plus Networking but it said "Windows cannot be activated in safe mode. Your activation period is expired. Restart your computer in normal mode to activate windows." But as you know i cant do that. The model is emachines T2885
    Monday, July 12, 2010 3:53 AM
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    Edit Message

    <textarea cols="100" rows="20" name="body"><p>Hello sharon543,</p> <p>You basically have two choices regarding your computer:</p> <p>1.&nbsp; Save your stuff (pics, docs, email, etc) and then go back to Windows XP by running the eMachines recovery process.</p> <p>OR</p> <p>2.&nbsp; Genuine-ize the current installation of Windows Vista by buying a WGA Kit from Microsoft.</p> <p>&nbsp;</p> <p>IMO, choice #1 is your best choice because it's cheaper and the computer will probably run faster with XP Home than with Vista Home Basic, based on the published specs for your computer:&nbsp; <a href="http://www.emachines.com/support/product_support.html?cat=Desktops&subcat=T"> http://www.emachines.com/support/product_support.html?cat=Desktops&amp;subcat=T</a> Series&amp;model=T2885</p> <p>Since your cousin is computer-savvy enough to have installed Vista, then cousin should be able to help you do what cousin should have done in the first place ;-) which is backup and offload your data so that you can install a clean fresh copy of XP Home onto the computer.</p> <p>If you do not have your eMachines Recovery disc(s) handy, here is the page to order them:&nbsp; <a href="https://secure.tx.acer.com/RCDB/Main.aspx?brand=emachines">https://secure.tx.acer.com/RCDB/Main.aspx?brand=emachines</a>&nbsp; Last time I had to order a set they were about $25 including shipping.&nbsp; Don't worry that the linked site is at &quot;acer.com&quot; because Acer is the computer manufactuer that bought Gateway about three years ago.&nbsp; Gateway itself bought eMachines in 2004, IIRC.</p> <p>If they cannot supply the needed discs, try here:&nbsp; <a href="http://www.restoredisks.com"> www.restoredisks.com</a></p> <p>When you get XP installed, set it up so that there are two user names.&nbsp; Make one user a Limited User and use this account to do all of your daily computing tasks like email, games, picture editing and organization, web surfing, etc etc.&nbsp; Only use the other user, which would be an Administrative-level user, when needed to accomplish administrative-leve tasks like installing software or running Windows Update.&nbsp; Of course you will also need a protective program---if you don't already have a subscription to one of the major names (like Norton, McAfee, Trend Micro, etc) then you can use Microsoft's free program called Security Essentials:&nbsp; <a href="http://www.microsoft.com/security_essentials">www.microsoft.com/security_essentials</a></p> <hr> Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97</textarea>
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    Monday, July 12, 2010 12:55 PM
  • i wanted to know if it will be okay if i just install windows xp without the e machines recovery disk and use the product key on the back of my computer for windows xp then if it loads can i just delete windows vista from there
    Tuesday, July 13, 2010 12:16 AM
  • Hello sharon543,

    It's much, much better to use the recovery disc because that will have the necessary drivers already configured for your system, not to mention the ancillary programs needed for playing DVDs, buring CDs and DVDs, and such.


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    Tuesday, July 13, 2010 1:51 AM