diane92374,
Follow this Knowledge Base Article for resolution.
http://support.microsoft.com/kb/912968
You can also follow this post for further reference.
http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2969641&SiteID=2
If problem will persist contact support.
How to reach support (FAQ) -
http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2