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    My computer crashed. Tried to reinstall Vista Home Premium from my origional Gateway Operating System Disc. It would reinstall and get to SP1 , but that was the end to the updates. Then I got the blue screen a couple of times. Found a copy of the Vista installation disc wih SP2 and it installed fine but it says my license is up in 29 days. Tried to install the OEM product key but says it invalid. The report says it is genuine . I need some help with this. This has been a headache trying to recover from this crash.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {937F61BD-CC65-48E2-988A-0F65FC473D0E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.150721-0605
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{937F61BD-CC65-48E2-988A-0F65FC473D0E}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-2939048645-4292390325-2841935901</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>MT6730                          </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>93.09   </Version><SMBIOSVersion major="2" minor="4"/><Date>20071121000000.000000+000</Date></BIOS><HWID>CC333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500141-02-1033-6002.0000-2272015
    Installation ID: 002484542231774891007332758052721950752246557840746092
    Processor Certificate URL:
    Machine Certificate URL:
    Use License URL:
    Product Key Certificate URL:
    Partial Product Key: DR9M6
    License Status: Initial grace period
    Time remaining: 42240 minute(s) (29 day(s))

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAIAAQABAAAAAgABAAEAJJTA/hBMdvRYCEaDBgzGZ9C8lOHy9BTK4CTl7iqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GATEWA  SYSTEM 
      FACP   GATEWA  SYSTEM 
      HPET   GATEWA  SYSTEM 
      BOOT   GATEWA  SYSTEM 
      MCFG   GATEWA  SYSTEM 
      TCPA   GATEWA  SYSTEM 
      TMOR   GATEWA  SYSTEM 
      SLIC   GATEWA  SYSTEM 
      SSDT   PmRef  Cpu0Tst
      SSDT   PmRef  Cpu0Tst
      SSDT   PmRef  Cpu0Tst

    Saturday, August 15, 2015 11:38 PM

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    I tried your suggestion. The first time I did something wrong and had to reset my computer to a earlier restore point. The second time it worked as you said but the sticker on the bottom of my computer is worn and can't read it anymore. I used the cd key and it is back to the same error message.
    I guess I will call microsoft and see if I can get this resolved.
    Tuesday, August 18, 2015 4:59 PM

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    It's likely that you have one of the Keys that were obsoleted when MS upgraded the licensing system in SP2. This means that the Key will continue to work if the system is upgraded with it in place - but it cannot be installed in a new system with SP2.

    You may be able to get MS to give you a new Key -

    telephone activation (operator calls)

    Click on the Start button

    in the Search box, type

    SLUI   4

    and hit the Enter key

    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, August 17, 2015 11:58 AM
    Moderator
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    Tried the SlUI 4. Did not take me to any link for a phone activation. Gave me a choice of buying a key, typing a different key or contact microsoft. Contact microsoft just took me to a help screen on my computer but none of the links  got me anywhere.
    Tuesday, August 18, 2015 12:02 AM
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    Hmm - let's try entering the Key through that route...

    Click on the Start button

    in the Search box, type

    SLUI   3

    and hit the Enter key

    You'll be asked to enter your COA Key - what error message do you get when you try?

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, August 18, 2015 5:38 AM
    Moderator
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    Gave me a error code 0xc004e003. When I tried the help link it just brought up the computer help screen. Can I just call microsoft or use chat to get this resolved?
    Tuesday, August 18, 2015 1:23 PM
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    Try this first - it may clear the blockage...

    Recreate the Licensing Store with the correct data.

    1) Open an Internet Browser window.

    2) Type: %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type: net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Restart your computer twice. 

    You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone).  

    If you still can't either get activated or at least get the Key input, then telephone your local umber from this list...

    https://www.microsoft.com/licensing/existing-customers/activation-centers.aspx

    and ask for their assistance - you'll need to use this procedure to get an operator...

     When asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.



    Tuesday, August 18, 2015 1:35 PM
    Moderator
  • Question
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    I tried your suggestion. The first time I did something wrong and had to reset my computer to a earlier restore point. The second time it worked as you said but the sticker on the bottom of my computer is worn and can't read it anymore. I used the cd key and it is back to the same error message.
    I guess I will call microsoft and see if I can get this resolved.
    Tuesday, August 18, 2015 4:59 PM