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WHS 2011 Update fails Error 80073712 RRS feed

  • Question

  • My install has been working well for about a year, but as of 4/11/2012, WU has failed to install multiple security updates starting with 

    Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64 based systems (KB 2656373)

    When this failed, it posted error 80073712.

    I have followed to troubleshooting and have run the System Update Readiness Tool without success and also tried among other things sfc /scannow with no errors noted.

    I've seen things like this before and they usually resolve after a couple days, but I have now been at this on and off for a month and now 3 solid days. I have not been able to sort it out.

    The other updates that will not update and also post the same 80073712 error are:

    Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64 based systems (KB2604115)

    Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64 based systems (KB2656411)

    Security Update for Windows Server 2008 R2 x64 Edition (KB2653956)

    Security Update for Windows Server 2008 R2 x64 Edition (KB2658846)

    Security Update for Windows Server 2008 R2 x64 Edition (KB2659262)

    Security Update for Windows Server 2008 R2 x64 Edition (KB2660649)

    Security Update for Windows Server 2008 R2 x64 Edition (KB2676562)

    and

    Update for Windows Server 2008 R2 x64 Edition (KB2679255)

    I've tried to install each on separately, same 80073712 error.

    Any ideas would be helpful.

    Tuesday, May 15, 2012 2:37 AM

Answers

  • Hi,

     

    Please refer to the following troubleshooting suggestions:

     

    Suggestion 1: Temporarily disable firewall and antivirus program to test the issue.

     

    Suggestion 2: Disable Windows Update service, rename the folder %windir%\SoftwareDistribution and restart the Windows Update service.

     

    Suggestion 3: Run the System Update Readiness tool (Checksur.exe) to scan and repair the system files. If some files cannot be repaired automatically, you may replace them manually. For more information, please refer to the following Microsoft KB and TechNet articles:

     

    Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

    http://support.microsoft.com/kb/947821

     

    Advanced guidelines for diagnosing and fixing servicing corruption

    http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx

     

    Suggestion 5: Run SFC /Scannow to scan and repair the system files. If some corrupted files cannot be repaired, you may manually replace them. For more information, please read the following Microsoft KB article:

     

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

    http://support.microsoft.com/kb/929833

     

    Suggestion 6: Perform an In-Place upgrade to repair the whole system.

    For more information, please refer to the following Microsoft KB article:

    Error Code 0x80073712 occurs in Windows Update or Microsoft Update

    http://support.microsoft.com/kb/931712

     

    Regards,


    Arthur Li

    TechNet Community Support

    Tuesday, May 15, 2012 6:39 AM