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try to run 1live care scanner showed tool download then screen went blank with a red X

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saw tool download then when scanner should show up screen was white with a red x
- Changed type Stephen BootsMVP, Moderator Friday, June 25, 2010 1:01 PM off topic
- Moved by Stephen BootsMVP, Moderator Friday, June 25, 2010 1:02 PM off topic safety scanner (From:Windows Live OneCare Install and Activate)
Friday, June 25, 2010 4:38 AM

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If you're referring to the OneCare Safety Scanner, that utility is supported here:

http://boards.msn.com/safetyboards/forum.aspx?ForumID=13

Operating System? 32/64 bits? Error code(s)?

Did you follow the "Prepare your Computer" instructions in the Safety Scanner's Help Table of Contents? Enabling ActiveX and JavaScript are necessary for the Scanner to function correctly.
Regards, Dave

Friday, June 25, 2010 6:09 AM