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Open backup fails at 81% RRS feed

  • Question

  • I see this problem reported everywhere.  It just started happening to my WHS recently. 
    I've tried everything to fix it but the problem remains. 

    Here's the bug report: http://wiki.helpmvp.com/home/notes/whs

    Tomorrow I'll call support. If I lose 3 years of backups I will be livid.
    That I've trusted years of important code to this backup system and then Microsoft dump it!! <sigh/>

     


    Rob Chandler Help MVP http://Helpware.net/ http://mshcmigrate.helpmvp.com/
    Thursday, January 26, 2012 6:52 PM

All replies

  • See Marc Moon's post here.
    I'm not on the WHS team, I just post a lot. :)
    Thursday, January 26, 2012 8:37 PM
    Moderator
  • No luck so far. Thanks Ken. Anyone got Lync and wants to earn $100. If you can fix it via Link I'll pay you.

     


    Rob Chandler Help MVP http://Helpware.net/ http://mshcmigrate.helpmvp.com/
    Saturday, January 28, 2012 1:53 PM
  • Okay, a couple of other things to try:

    • Use another client computer to see if you can access the backups for the one you want to restore.
    • Attach a blank HDD at least as large as the one you're trying to restore, and use C:\Program Files\Windows Home Server\clientrestorewizard.exe to do a disk image restore to the new drive. (This is the equivalent of using the Client PC Restore CD, just hosted in a full Windows environment instead of a WinPE environment.)
    • Attach a blank HDD as above, then use the Restore CD.

     


    I'm not on the WHS team, I just post a lot. :)
    Saturday, January 28, 2012 11:05 PM
    Moderator
  • Thanks Ken for the suggestions

    • All Clients are Win 7 64 or 32 bit. All fail at 81%. No XPs to try.
    • ClientRestoreWizard.exe gets some of the way and fails. Restart it, runs a bit more and fails. etc (see screen shot in report).
    • Restore CD... I boot off CD but it can't find the server. I think I've seen this before even when the system was healthy.

    My main PC .. I uninstalled the Connect software. On reinstall it fails at the very end of install. When I click finish, it rolls back and uninstalls. If I kill the install off to force it to stop rolling back, I can once again run the WHS client interface, but now when I start a backup it seems to kick off OK but now fails at 3% "Cannot Connect to backup server"

    :-( Depressing Stuff  

    Before all this happened there was problem with some corruption on the disk. I ran check disk on all drives. Maybe that's where the problems began. I also updated and reapired everything I could.

    Ken if it is truly unrecoverable, what's your opinion on the new product WHS 2011? Would you advise people to install WHS 1.x when building a new machine any more?


    Rob Chandler Help MVP http://Helpware.net/ http://mshcmigrate.helpmvp.com/
    Sunday, January 29, 2012 8:51 AM
  • Would you advise people to install WHS 1.x when building a new machine any more?

    No. It's no longer available for sale, so it's a moot point, but the only really important thing you lose with the move to Windows Home Server 2011 is the server-managed storage pool.

    As for the backup database: The same technology that makes it so efficient in how it uses space makes it fragile. Damage to any database component is guaranteed to result in the loss of some backups. It's possible to lose all the backups for a computer, or even the entire backup database, depending on which components of the database are damaged in a failure. It is, IMO, not fit for archival storage of data. Microsoft would probably differ with me on this...

    If you want archival storage of specific backups for some reason, restore the backup to a .vhd on an external drive, and store that external drive off-site. Do this at least twice, with the drives stored in widely separated locations. If you want archival storage of specific files, store them on your server, use server backup, and store backups off site.

     


    I'm not on the WHS team, I just post a lot. :)
    Sunday, January 29, 2012 9:29 PM
    Moderator
  • (I don't see my reply from my IPad so I'll repost)

    Ken can you tell me more about the WHS Backup feature. This is came in with PP3 and is part of WHS 2011? Does it back up selected WHS Computers and dates, or does it back up the entire WHS database? If my WHS database takes up 2TB of 4TB will the resulting back up require about 2TB? And once it's backed up how does recover files etc from the backup?

    Back to the problem at hand. As an MVP I should have a few free support calls so I'll call MS Support. It may well be that there is corruption and I may lose this precious data from many years. But at this stage all I'm seeing is probably just connection problems. 

     


    Rob Chandler Help MVP http://Helpware.net/ http://mshcmigrate.helpmvp.com/
    Monday, January 30, 2012 12:33 AM
  • The WHS Backup feature in Windows Home Server v.1 backs up only the content of the selected shared folders.

    In 2011 it is a full server backup, since it is based on Windows Server backup, and can include what ever you select - including the OS. The only serious limitation is the total size, which cannot be larger than 2 TB.

    Best greetings from Germany
    Olaf

    Monday, January 30, 2012 9:26 AM
    Moderator
  • Thanks Olaf.
    Rob Chandler Help MVP http://Helpware.net/ http://mshcmigrate.helpmvp.com/
    Thursday, February 2, 2012 11:22 PM
  • Another Question if you don't mind.

    When preparing a PC to install WHS 2011, can you place the OS on a separate hard drive?
    Or does WHS 2-11 OS + Data all need to go on the one RAID system?

    Thanks
    Rob


    Rob Chandler Help MVP http://Helpware.net/ http://mshcmigrate.helpmvp.com/

    Tuesday, February 7, 2012 4:43 AM
  • WHS 2011 will always use the boot drive for the OS volume.

    Best greetings from Germany
    Olaf

    Tuesday, February 7, 2012 7:42 AM
    Moderator
  • Understood, but I'm trying to understand best drive setup.

    I'll need to use raid to create a large single volume.

    Q. Does the OS have to go on the same drive as the data (raid) volume?
    Or can the OS and Data be on separate volumes?


    Rob Chandler Help MVP http://Helpware.net/ http://mshcmigrate.helpmvp.com/

    Tuesday, February 7, 2012 10:30 AM
  • Hi,
    these can be separated - as long as another drive than your RAID is the boot volume you can select this.

    WHS 2011 will create a data partition on that disk as well, but you can move the shared folders to another disk using the console (best before you start to fill the server with data).

    Best greetings from Germany
    Olaf

    Tuesday, February 7, 2012 1:41 PM
    Moderator
  • Ah now that's useful to know. Thanks. 

    Is it infact possible to shift data?

    So will this Scinario work: 
    >>>

    Install WHS 2011 with OS on 500 GB drive. I add 3TB WD Green drive and shift my shared folders to that.

    Later when I run out of room I buy a raid-5 card with 4x 3TB drives and connect them onto the same PC.

    Can I now shift the existing data (shared folders and backups) over to the new raid?

    <<<


    Rob Chandler Help MVP http://Helpware.net/ http://mshcmigrate.helpmvp.com/

    Wednesday, February 8, 2012 3:13 AM
  • You will find that 3 TB drives will present their own special hell. You'll need to set them up as GPT disks prior to adding them to your server. You will also find that you will either have to allow Windows Home Server to break each disk into a 2 TB and a .8 TB (appriximately) partition, or you will have to give up the ability to use server backup to back the data on those disks up.

    RAID: I wouldn't use RAID unless you really need a large amount of contiguous space. Let Windows Home Server manage the disks as fully as possible if you can. 

    Moving data: functionality for this is present in the Dashboard; you can choose to move any share from one disk to another.


    I'm not on the WHS team, I just post a lot. :)

    Wednesday, February 8, 2012 5:01 AM
    Moderator
  • Ken very helpful comments. This tutorial suggests you can add 2x 3TB disks mirrored (using Disk Manager after installing)
     http://www.youtube.com/watch?v=mfCY6sVadnY

    But you guys are saying that any disk > 2024 TB just wont back up... Umm that sucks!
    But if I had a 3TB disk and allowed the system to partition into 2TB and .8TB (approx) then I could backup ok?

    My box has a 500GB System drive and 3x 1.5 TB Segates. 
    So I have nearly 5 GB total and currently I have just over 2 TB of used space (but only 1.2TB of backups).
    So... if I bought a new 2 TB disk that would work as my backup drive pretty well right?


    Back to you for now.

    Oh one other question. 
    On my work disk (backed up) I have a couple of large VMs. 
    Do you think it would be more efficient to back these VMs up as separate PCs (so install WHS Connector in the VMs) rather than back up the disk containing the raw VM files? At the moment I do both.


    Rob Chandler Help MVP http://Helpware.net/ http://mshcmigrate.helpmvp.com/

    Wednesday, February 8, 2012 8:41 AM
  • I'm starting to get the picture now.  WHS 2011 is flexible -- You can add drives and shift server folders around.
    You can backup entire disks (or just the server folders?) but there is a 2TB limit (which sucks).
    I think it sounds good. I just may need to rethink somethings I backup (like my VMs - Although a nightly backup of them is great peace of mind).

    Rob Chandler Help MVP http://Helpware.net/ http://mshcmigrate.helpmvp.com/

    Wednesday, February 8, 2012 9:21 AM
  • One more thought. After all these years I assume that using the Windows Disk Manager to Span / mirror / strip a disk is a reliable way to create large disks disk space?

    So for those who want to expand a disk that is running out of space some options are...
    * Span it into an addition disk
    * Buy a larger single disk and move the server folder 


    Rob Chandler Help MVP http://Helpware.net/ http://mshcmigrate.helpmvp.com/

    Wednesday, February 8, 2012 9:48 AM
  • I don't consider any of the dynamic disk configurations to be "reliable", I'm afraid. Not so much because the OS side is problematic, but for a spanned "disk", if you lose any HDD that contains part of the volume you lose the entire volume. For RAID, software RAID is slow, and recovering an array that's suffered a disk failure is nowhere near as easy as Microsoft would like you to believe. RAID is, in any case, a high availability solution, not a data protection solution. Data protection comes from having multiple copies of the data, in multiple physical locations.


    I'm not on the WHS team, I just post a lot. :)

    Wednesday, February 8, 2012 12:47 PM
    Moderator
  • Thanks Ken! I get the same message loud and clear also from Technet.

    All installed. Trying it out. A couple 2TB WD Black drives ordered.

    BTW In WHS 1 you could open a panel showing the progress.

    In 2011 I had to click "backup" in Launch Pad, and a OK/Cancel/Apply dialog appears showing me the % progress made.
    I'm surprised that the Dashboard window doesn't show me progress as well.


    Rob Chandler Help MVP http://Helpware.net/ http://mshcmigrate.helpmvp.com/

    Thursday, February 9, 2012 1:51 AM
  • Stuck on "Backup in progress (9% complete)" for a number of hours. Will apply updates.


    Rob Chandler Help MVP http://Helpware.net/ http://mshcmigrate.helpmvp.com/


    Thursday, February 9, 2012 3:48 AM
  • This is not a consumer product. Disappointed so far.

    Rob Chandler Help MVP http://Helpware.net/ http://mshcmigrate.helpmvp.com/

    Thursday, February 9, 2012 3:49 AM
  • Ah the update fixed things. The Dashboard now displays % progress and it's progressing... very slowly. But even with WHS 1 first backups were always slow.

    Rob Chandler Help MVP http://Helpware.net/ http://mshcmigrate.helpmvp.com/

    Thursday, February 9, 2012 12:28 PM
  • Hi Rob,

    sure its slow - since the network speed is a limiting factor (do you have Fast Ethernet or Gigabit Ethernet?) and the disks nowadays are huge, you can calculate, what would be the transmission time even without overhead needed to analyse clusters and store or reference them in the backup database.

    Best greetings from Germany
    Olaf

    Thursday, February 9, 2012 1:08 PM
    Moderator
  • ... what would be the transmission time even without overhead needed to analyse clusters and store or reference them in the backup database.

    1 TB data, gigabit ethernet, 50% network utilization = 5 1/2 hours or so...

    I'm not on the WHS team, I just post a lot. :)

    Thursday, February 9, 2012 4:47 PM
    Moderator
  • Good comment guys. Should be gigabit connection but its been a while so I will check.


    Rob Chandler Help MVP http://Helpware.net/ http://mshcmigrate.helpmvp.com/

    Friday, February 10, 2012 12:06 AM