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differences and sales arguments - ax crm or crm 2011 RRS feed

  • Question

  • hi forum!

    many ax-customers asking the question about the integrated crm module and crm 2011. does anybody have information about the differences or the selling points for both systems/modules? which is fitting when best or together? thanks for every information about that overlapping theme...

    best regards

    Monday, July 25, 2011 8:23 AM

Answers

  • Hi,

    You may also reffer to the following blog post for AX CRM Versus Dynamics CRM Comparison details: http://msdyncrm.blogspot.com/2011/02/microsoft-dynamics-crm-vs-microsoft.html

    Conclusively it depends if the customer is looking for a Customer Service Solution, Call Center Integrated Solution (Dynamics CRM is integratable with most of IP Phones/IVR i.e. Avaya, Genesis etc) with Sales and Marketing module then would preffer Microsoft Dynamics CRM else Microsof Dynamics AX CRM. It also depend upon the number of CRM required users, if more then 10 then would preffer Dynamics CRM because AX user per license is almost three times higher then Dynamics CRM but AX Users are concurent users and CRM users are named.

    Also would preffer Dynamics CRM (regardless whether Dynamics AX MorhpX customization is easier) if there is lot of developments and integrations are required with other system and also with Dynamics AX Advance Management customer will recieve the CRM server license free of cost.


    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    • Proposed as answer by Jehanzeb.Javeed Tuesday, July 26, 2011 4:29 PM
    • Marked as answer by CRMBE Wednesday, July 27, 2011 8:56 AM
    Tuesday, July 26, 2011 4:29 PM

All replies

  • hi guys!

    no answer?

    thanks for information...

    Tuesday, July 26, 2011 11:49 AM
  • Hi,

    You may also reffer to the following blog post for AX CRM Versus Dynamics CRM Comparison details: http://msdyncrm.blogspot.com/2011/02/microsoft-dynamics-crm-vs-microsoft.html

    Conclusively it depends if the customer is looking for a Customer Service Solution, Call Center Integrated Solution (Dynamics CRM is integratable with most of IP Phones/IVR i.e. Avaya, Genesis etc) with Sales and Marketing module then would preffer Microsoft Dynamics CRM else Microsof Dynamics AX CRM. It also depend upon the number of CRM required users, if more then 10 then would preffer Dynamics CRM because AX user per license is almost three times higher then Dynamics CRM but AX Users are concurent users and CRM users are named.

    Also would preffer Dynamics CRM (regardless whether Dynamics AX MorhpX customization is easier) if there is lot of developments and integrations are required with other system and also with Dynamics AX Advance Management customer will recieve the CRM server license free of cost.


    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    • Proposed as answer by Jehanzeb.Javeed Tuesday, July 26, 2011 4:29 PM
    • Marked as answer by CRMBE Wednesday, July 27, 2011 8:56 AM
    Tuesday, July 26, 2011 4:29 PM
  • thanks for that, very helpful!

    is there also anything official from microsoft which compares both products easily?

    can you please give a short explanation about ax advance management with the free crm licences, thanks.

    Wednesday, July 27, 2011 6:47 AM
  • Hi,

    There is no official document available for comparison beween AX CRM or Nav CRM and Dynamics CRM (Allare Microsoft products, used in enterprise projects and i believe that Microsoft would never preffer to publish one)

    AX Advanced Management includes prepackaged set of Modules: that includes financial I, II, III, Supply Chain, Manufacturing, Project Accounting, Sales & Marketing, business intelligence, and reporting functionality etc for further informaiton you may reffer: http://www.neustro.com/dynamics/ax/Microsoft_Dynamics_AX2009-Editions.pdf


    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".



    Wednesday, July 27, 2011 7:15 AM