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Upgraded to CRM 4.0 but did not upgrade to Email Router 4.0 - 9 months ago RRS feed

  • Question

  • I am perhaps in a unique position and I'm worried about the ramifications of upgrading after all this time. I noticed that there was a problem because the user we setup called CRMMail hit a storage limit and started sending bounce-backs. The store hit 2Gig of space and over 44k items.

    I talked to my MS Partner and they suggested we either purge the mail out of the box or upgrade to 4.0 and let it sort itself out over time. I'm very worried about the stress on the Exchange server (running a version of Server 2003) trying to process that many items.

    I'm hoping to find out a few things before I go forward and potentially crash the Exchange server or the CRM server.

    1. Will those 44k items all become activities in CRM? Just a fraction?
    2. Will it use all the server resources trying to handle the load all at once?
    3. Will it slowly burn through the 44k items without any undue stress?
    4. Is it possible the activities have been created but the email remains in the inbox of CRMMail?

    Here is some background so you know the situation. Our old Partner upgraded us from the trial version of CRM 4.0 last May and apparently just neglected to ugrade the Router at the same time. My current partner says that the 3.0 Email Router can't function at all in the CRM 4.0 enviroment. CRM was deployed to an application server.

    Is upgrading going to kill the server?
    Friday, February 6, 2009 1:47 PM

Answers

  • No, it won't kill your server.

    4.0 actually gives you a lot more options than 3.0 did--it doesn't have to be installed on your server.  You can have CRM track responses without the router, by setting each user's settings to track e-mail using Outlook, then it will scan each user's in-boxes and look for matching emails to track.  while it processes all messages forwarded to it, it doesn't track every message in the mailbox--just the ones that match the tracking token or the smart matching (if you choose not to use tokens).

    If you have a large number of e-mails, it is probably still the best idea to to use the forwarding rule.  The way this should work it should clear out messages after it has processed them, so if configured correctly it won't pile up and cross the size limit.

    If you are concerned about performance and the old emails in the in-box, you should recreate the forwarding mailbox, then it will only have to process emails now and going forward, not old emails.
    Sunday, February 8, 2009 1:15 PM
    Moderator

All replies

  • No, it won't kill your server.

    4.0 actually gives you a lot more options than 3.0 did--it doesn't have to be installed on your server.  You can have CRM track responses without the router, by setting each user's settings to track e-mail using Outlook, then it will scan each user's in-boxes and look for matching emails to track.  while it processes all messages forwarded to it, it doesn't track every message in the mailbox--just the ones that match the tracking token or the smart matching (if you choose not to use tokens).

    If you have a large number of e-mails, it is probably still the best idea to to use the forwarding rule.  The way this should work it should clear out messages after it has processed them, so if configured correctly it won't pile up and cross the size limit.

    If you are concerned about performance and the old emails in the in-box, you should recreate the forwarding mailbox, then it will only have to process emails now and going forward, not old emails.
    Sunday, February 8, 2009 1:15 PM
    Moderator
  • Update:

    No crash so far. My partner did some more research. Someone at Microsoft Support assured him that it would only process a small number of messages at a time. So it will probably take a long time to slowly process the thousands of emails, but won't overload the server. I successfully made the changeover.

    However,

    No emails have been removed from the inbox yet....

    I'll update this as I get new info for the benefit of anyone else that this might happen to....
    Monday, February 9, 2009 1:08 PM
  • Thanks Joel!

    I haven't yet fully resolved the issue. We just moved CRM to a new server so we're still sorting out some of the configuration. At this point, the inbox has emails from 6/25 to today. Activities are successfully being created in CRM, but it's not dropping the email after it creates the activity. I will continue to work with my MS partner to seek solutions that don't result in replacing the forwarding mailbox. I'd really rather not do that.

    Also, I'm currently on Rollup Update 3.

    Thanks!
    Thursday, July 16, 2009 4:29 PM