In the last 2 weeks, we have had 3 different machines come up with this
"You may be a victim of software counterfeiting". At first, we thought that it might just be a problem with the computer, but this is not the case (apparently)
We purchased these three computers through a valid reseller who built them from scratch. I can see the OEM WIndows XP Pro stickers on the sides of each machine, so I know that they are valid.
On the machine that I am writing to you today on, it has worked fine since June '06. Today, we ran an automatic update on the system and now this "geniune" ***. I called MS tech support but they told me that they are not offering phone tech support for this issue at this time and that everything had to be dealt with online.
I went to the www.microsoft.com/geniune/diag/ page and ran the program. It said that my MS product was geniune (see below for the diag tool info). However, I still get the "is not geniune" prompt from MS on login and the blue star in the lower right hand corner. This is exactly the same thing on all 3 machines. All three of these machines were purchased at different times, and all three have the MS CD Key sticker on the side.
{PASTE FROM DIAG TOOL}
Diagnostic Report (1.5.0540.0):
-----------------------------------------
WGA Data-->
Genuine Validation Status: Genuine
Windows Product Key: *****-*****-BT6JH-QHP39-46826
Windows Product Key Hash: GNn1LceQZOZQPua/cjshhvRI4Ec=
Windows Product ID: 76487-OEM-2261836-68406
Windows Product ID Type: 3
Windows License Type: COA/Sysem Builder
Windows OS version: 5.1.2600.2.00010100.2.0.pro
Download Center code: GR868W6
ID: 0bf83219-438e-4c9f-b0b4-40ecad3e4824
Is Admin: Yes
AutoDial:
Registry: 0x0
WGA Version: Registered, 9.3.265.0
Signature Type: Unknown.
Validation Diagnostic: 63BB5E84-811-80004005_E2AD56EA-111-800d_E2AD56EA-112-2eff_BB5C1257-47-80004005
System Scan Data-->
Scan: Complete
Cryptography: Complete
Notifications Data-->
Cached Result: 5
Cache refresh Interval: 467 seconds
Extended notification delay(non-genuine): N/A
Extended notification delay(un-activated): N/A
All disabled: N/A
Reminder reduced: N/A
File Exists: Yes
Version: 1.5.540.0
Signatue Type: Microsoft
OGA Data-->
Office Status: 100
Office Diagnostics: E2AD56EA-341-6010_E2AD56EA-342-0_16E0B333-57-80004005_B4D0AA8B-836-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>0bf83219-438e-4c9f-b0b4-40ecad3e4824</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-46826</PKey><PID>76487-OEM-2261836-68406</PID><PIDType>3</PIDType><SID>S-1-5-21-796845957-2000478354-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0501 </Version><SMBIOSVersion major="2" minor="3"/><Date>20051005000000.000000+000</Date></BIOS><HWID>08F63A870184B76C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>92192BB8367E784</Val><Hash>N5Z0BNPrMEuBeyhzLVj0pdX/5mY=</Hash><Pid>70160-OEM-5696225-97961</Pid></Product></Products></Office></Software></GenuineResults>
If you will notice, it says "Genuine Validation Status: Genuine". I have even tried to reboot the computer after the online diag validation, but still no go. So now what?
Thanks!
Shayne
