My computer went down... RRS feed

  • Question


    and I had to get the windows program back onto my computer.  I saved my back up disk fom the last time I needed to update it.  However, I did not put in my back-up disk and I had to re-install the program. Well, I can't recall my password (which was an msn e-mail address) and the e-mail on the OneCare did not accept my address.  What can I do to not re-subscribe when I already have the program?
    Monday, April 21, 2008 12:03 PM


All replies

  • Isn't there a "Forgot your password?" option when you want to log into your MSN email account? That way you can reset your password, if the email address is associated with the OneCare account...



    Monday, April 21, 2008 12:17 PM


    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.


    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2



    Monday, April 21, 2008 6:54 PM