Public IM connection to MSN work randomly RRS feed

  • Question

  • Hi,


    Last Week I enabled Public IM for a customer. The customer has bought licenses and the domain has been enabled for PIC.

    The final PIC enable email has been sent from MS to the customer.

    All DNS records and certificates are in place. The SRV record for federation has been configured.


    To add contacts from the MSN network according to user(companydomain.com)@msn.com works most of the time, but not always.

    To add customer contacts from the MSN Network works sometimes but mostly not.

    When an contact has been added there is no problem with sending IM´s both ways.


    Can anyone pleae give me an advice so I can get rid of the problem.


    Is there any guide for troubleshoot Public IM?





    Wednesday, December 19, 2007 9:06 AM

All replies

  • We are having the same problem of random messages going through. Some not at all.


    Debug logs show the messages not even hitting the edge server so I am assuming its a problem at microsofts end.


    The service for us has only just been activated in the last couple of days.


    Any ideas?


    Monday, February 18, 2008 2:47 PM