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Counterfeit RRS feed

  • Question

  • I have this banner on my comp and an icon in the tray that says my windows may be counterfeit. I ran the tool and here is my results. How do I get rid of the banner and the icon?
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-JRJRY-JX74Y-9W2BQ
    Windows Product Key Hash: ooZQoJC4yJKV1Bh289tCHFE6PvE=
    Windows Product ID: 55274-640-5337971-23798
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {85BB476A-C303-4433-9512-6A4891BE24DC}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{85BB476A-C303-4433-9512-6A4891BE24DC}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9W2BQ</PKey><PID>55274-640-5337971-23798</PID><PIDType>1</PIDType><SID>S-1-5-21-1606980848-287218729-2146986927</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 2400               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20031202000000.000000+000</Date></BIOS><HWID>82143C4F01842052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B285:Dell Inc|1B285:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A


    Monday, September 28, 2009 9:07 PM

Answers

  • Hello MHell,

    Right now, your Dell Dimension computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with an Invalid Volume Licensing Key.  An Invalid VLK is a roduct key made by a software priating program known as a Key Generator, or keygen for short.  This product key was never officially issued by Microsoft so it is invalid.

    Also note that the installed license for XP Pro is a Volume License.  As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therfore cannot be used as the primary or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    The next step in the process is to look on the computer, or with the materials you received with the computer, or with your retail purchase of Windows, to see if you have a Certificate of Authenticty (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or some other version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  In this case we would expect it to read, "Dell."

    4.  DO NOT post the full Product Key that may be printed on your CoA.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    If there is a CoA, that means the computer is still licensed to run the version and edition of Windows described on the CoA, so there would be no need to purchase a WGA Kit.

    If the CoA says that it is for XP Professional, the first thing to try is running the Product Key Updater utility:  http://go.microsoft.com/fwlink/?linkid=45668

    If the CoA is for any version or edition of Windows other than XP Professional, then for technical reasons your only available solution is to backup and offload your data, then use the Recovery Solution provided by Dell with the computer to put back the original factory installation of Windows (as described on the CoA) that came with the computer.  The recovery solution may be one or more Recovery discs and/or Operating System (OS) Reinstallation discs, a hidden recovery partition, or both.  If you have to run the recovery, please visit the model-specific support page at support.dell.com to learn more about how to do that procedure.

    If you do not have the Dell OS Reinstallation discs, follow this link to learn how to get them from Dell:  http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, September 29, 2009 6:22 PM
    Tuesday, September 29, 2009 2:00 PM

All replies

  • Hello MHell,

    Right now, your Dell Dimension computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with an Invalid Volume Licensing Key.  An Invalid VLK is a roduct key made by a software priating program known as a Key Generator, or keygen for short.  This product key was never officially issued by Microsoft so it is invalid.

    Also note that the installed license for XP Pro is a Volume License.  As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therfore cannot be used as the primary or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    The next step in the process is to look on the computer, or with the materials you received with the computer, or with your retail purchase of Windows, to see if you have a Certificate of Authenticty (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or some other version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  In this case we would expect it to read, "Dell."

    4.  DO NOT post the full Product Key that may be printed on your CoA.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    If there is a CoA, that means the computer is still licensed to run the version and edition of Windows described on the CoA, so there would be no need to purchase a WGA Kit.

    If the CoA says that it is for XP Professional, the first thing to try is running the Product Key Updater utility:  http://go.microsoft.com/fwlink/?linkid=45668

    If the CoA is for any version or edition of Windows other than XP Professional, then for technical reasons your only available solution is to backup and offload your data, then use the Recovery Solution provided by Dell with the computer to put back the original factory installation of Windows (as described on the CoA) that came with the computer.  The recovery solution may be one or more Recovery discs and/or Operating System (OS) Reinstallation discs, a hidden recovery partition, or both.  If you have to run the recovery, please visit the model-specific support page at support.dell.com to learn more about how to do that procedure.

    If you do not have the Dell OS Reinstallation discs, follow this link to learn how to get them from Dell:  http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, September 29, 2009 6:22 PM
    Tuesday, September 29, 2009 2:00 PM
  • Thank you very much. I don't have the disks, I bought this computer from someone "as is". I have no idea what to do other than purchasing a legit copy i guess.
    Thursday, October 1, 2009 12:42 PM
  • Hello MHell,

    If the computer has a CoA on it (which would be the norm for a Dell Dimension 2400), then that means the computer is licensed to run the version of Windows listed on the CoA.

    If I had to guess I would say that it probably has a CoA for XP Home.

    If so, you would want to visit the Dell support site.  First, transfer ownership by filling out this form:
    http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?c=us&l=en&s=gen&redirect=1

    Once that takes effect, request a replacement for the Dell OS Reinstallation CD here:  http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&dl=false&l=en&s=gen&docid=3A1C590C9132AB20E040A68F5B28350B&doclang=en&cs=

    If all of the above works out, then there would be no need to purchase another copy of Windows for your Dell computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, October 1, 2009 8:03 PM