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Error ID: 0017-80070017 RRS feed

  • Question

  • How can I get past this error message when installing Live OneCare?

    Sunday, September 7, 2008 8:31 PM

Answers

  • The 0017 error indicated a download issue. If you have any other antivirus or antispyware applications installed they must be uninstalled before attempting to install One Care. See this KB article to troubleshoot One Care installation issues - http://support.microsoft.com/kb/910656/en-us

    Sunday, September 7, 2008 9:21 PM
    Moderator

All replies

  • The 0017 error indicated a download issue. If you have any other antivirus or antispyware applications installed they must be uninstalled before attempting to install One Care. See this KB article to troubleshoot One Care installation issues - http://support.microsoft.com/kb/910656/en-us

    Sunday, September 7, 2008 9:21 PM
    Moderator
  • Hello, I have the same error as AJHJr. I know it's been a while but I bough a computer last year and formatted my hard drive. so now I don't have One Care anymore. I tried reinstalling it and it showed the same error. I tried everything shown above but nothing seems to work. I really need help . Thank You.
    Monday, December 7, 2009 9:06 PM
  • Hello, I have the same error as AJHJr. I know it's been a while but I bough a computer last year and formatted my hard drive. so now I don't have One Care anymore. I tried reinstalling it and it showed the same error. I tried everything shown above but nothing seems to work. I really need help . Thank You.

    The answer remains the same, robertgm. See the article that JimR1 linked to. If that doesn't work, please contact support.
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Monday, December 7, 2009 10:30 PM
    Moderator
  • Thank You Steve, but none of the method linked by JimR1 seems to work. The other problem is that I cannot use the support because 1 or 2 month ago, my previous Windows Live account got hacked so I cannot log into it anymore and my One Care account is on this email adress. I cannot use the password recovery using the secret because that question had being changed with another question that I did not choosed and that is now written in chinese. So I guess that since that chinese guy changed my question so I cannot log into my account anymore, he surely didn't put the right answer to this question and certainly don't know my mother's birth name. And If you permit me, I would like to ask another question regarding the issue of my account being hacked. Both of my email address got hacked in fact. My previous one ( the one with the One Care account ) and the one that I'm using right now. All of this is related to a game named World Of Warcraft by the way. So now when I log with this account on Windows Live Messenger, everything is written in chinese for example, the ads are all in chinese. I'm not sure about this but I think that it's because it is connecting to your Chinese server or something like that. I hope you understood my problem.
    Tuesday, December 8, 2009 10:27 PM
  •  

    if you can't reset the password through the usual means, see this page for information on how to get help with it:

    https://windowslivehelp.com/solutions/accounts/archive/2008/10/25/i-forgot-my-password.aspx

     

    You may also want to review this post:

    https://windowslivehelp.com/solutions/accounts/archive/2008/10/25/what-to-do-if-you-think-your-accounts-been-stolen.aspx

    One possible reason for the Chinese display would be that the account data was changed to reflect a location of China.

    If you wish to pursue recovery of your account and installation of OneCare, you can still contact support via email using the instructions as a trial user. Be sure to tell them the details of your issue with the actual account.

    Personally, besides attempting to recover the two LiveIDs/email addresses and getting the language straightened out, I'd not bother reinstalling OneCare at this point. See this post for End of Life information for Windows Live OneCare - http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/81996436-edad-41ba-bdfc-02fc094e2ca9 - I'd install Microsoft Security Essentials, which is free, and doesn't require activation. However, that 0017 error seems to indicate a connectivity problem on your PC to the download servers, so you may still end up needing troubleshoot that.

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Wednesday, December 9, 2009 1:27 PM
    Moderator
  • Ok, I'll take your advice. If I don't use One Care anymore I don't care about my previous account but I would like to get back my english display on my current acount. I guess I'll have to talk with the support. Anyway, thank you Steve . I appreciate your help.
    Wednesday, December 9, 2009 2:45 PM
  • Ok, I'll take your advice. If I don't use One Care anymore I don't care about my previous account but I would like to get back my english display on my current acount. I guess I'll have to talk with the support. Anyway, thank you Steve . I appreciate your help.

    Since you can login with that LiveID, can you get to http://account.live.com to see your profile information?
    And we're talking web page display, right? Is there a link in the upper right where you can change the language to English? There usually is a drop down on the various Microsoft sites where you can switch the country/language.
    -steve
    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Wednesday, December 9, 2009 7:33 PM
    Moderator
  • Well I found what was the problem. The problem was that my country was set to China, which is not. Simple as that.
    Wednesday, December 9, 2009 7:42 PM
  • Well I found what was the problem. The problem was that my country was set to China, which is not. Simple as that.

    Love it when a solution is easy. :-) Thanks for following up!
    -steve
    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Thursday, December 10, 2009 1:06 PM
    Moderator