Windows Update Failures RRS feed

  • Question

  • Ever since the end of February 2009 I have been unable to install Windows Updates and have no idea why?
    Here is the MGA Diagnostic Report:

    Diagnostic Report (1.9.0006.1):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-V8RJ7-9HJCC-7BGHF
    Windows Product Key Hash: wEzLC0775qniZ2mIkGW+e+LoHdY=
    Windows Product ID: 55276-012-8401251-22464
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {16517C5B-BF6E-4D61-AE1F-9887CB7996B1}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Standard for Students and Teachers - 101 Not Activated
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{16517C5B-BF6E-4D61-AE1F-9887CB7996B1}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7BGHF</PKey><PID>55276-012-8401251-22464</PID><PIDType>5</PIDType><SID>S-1-5-21-2025429265-1604221776-682003330</SID><SYSTEM><Manufacturer>VIA</Manufacturer><Model>K7VT4APro </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.40</Version><SMBIOSVersion major="2" minor="3"/><Date>20050519000000.000000+000</Date></BIOS><HWID>112633FF0184225B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version=""/><File Name="WgaLogon.dll" Version=""/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{913D0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Standard for Students and Teachers</Name><Ver>10</Ver><Val>160CE91D5D30D2A</Val><Hash>V9FuS/ttLEWXxEv0Wm5hRd0CCNo=</Hash><Pid>55866-719-9474137-17503</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->

    HWID Data-->

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->

    Any ideas what to do would be appreciated.

    BG Runner

    Wednesday, April 22, 2009 8:33 PM


  • Hey BG Runner,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum and providing your MGA Diagnostic results :-). Good news everything appears good based on the report. I did notice your Office Sutie needs to be activated though. Please reference the following site for various Telephone Activation Centers:


    You may call and have your Office activated.

    As far as not being able to use Windows Update "WU" this falls  outside the support scope for WGA program because it relates to  "WU". I would like to recommend posting your question to the

    Discussions in Windows Update Forum located here:


    Also visit here:


    Please post back and let us know the advice in the WU forum :-).  Take care and thank you again.


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, April 27, 2009 4:32 PM
    Wednesday, April 22, 2009 9:05 PM