locked
windows 7 not genuine issue RRS feed

  • Question

  • Hi there I've encountered the same problem as most people do but I haven't read something with same case as mine so I opted to post a question so here I go.

    I bought my hp desktop pc that includes windows 7 home premium and I've been using it for almost two years now. A week ago I encountered a hard drive failure causing me to purchase another one to replace it but afterwards I remembered that when i bought  the desktop pc it didn't include any installation disc for windows 7 since it had a digital image provided by hp that lets you restore it from its factory settings. After a while I managed to get hold of a installation disc for win7 home premium from a friend and just used the key provided when i first bought it. I had no problems installing it but after restarting i encountered a problem that didn't allow me to get to windows(I wasn't able to activate it at this point since i was working at my shop far away from my internet connection), so I checked most of the connections and all the other parts and decided to give a little cleaning, still the same result and that's when my brother advised me that i may have to change the battery of the motherboard. It worked, but upon getting online a few times and restarting for the updates that's when I encountered the Windows 7 not genuine issue.

    A friend told me that it might have happened because of the cmos resetting even before activating windows.

    Thanks,


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-PDFH7-9DB4K-JWT24
    Windows Product Key Hash: 9ZQ8ZAUvT5Fl+uvyBX+SMTRxD2A=
    Windows Product ID: 00359-OEM-9804347-70823
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {4854B70B-552F-4779-AD8F-6EF56FF24EB9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4854B70B-552F-4779-AD8F-6EF56FF24EB9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JWT24</PKey><PID>00359-OEM-9804347-70823</PID><PIDType>8</PIDType><SID>S-1-5-21-2790852200-1135726996-3680099641</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AY702AA-A2K p6390d</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.05</Version><SMBIOSVersion major="2" minor="6"/><Date>20091204000000.000000+000</Date></BIOS><HWID>DEFF3F07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-043-470823-02-1033-7600.0000-0072012
    Installation ID: 003036295325924656043971762792900360042142722203162654
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: JWT24
    License Status: Initial grace period
    Time remaining: 41400 minute(s) (28 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 1/11/2012 6:09:52 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:10:2012 14:40
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAAABAAEAAQACAAAAAgABAAEAln1qH+RkKGh+JsQxmogCTI7yflN2Vg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      SLIC            HPQOEM        SLIC-CPC
      OEMB            HPQOEM        SLIC-CPC
      GSCI            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC


    Tuesday, January 10, 2012 10:07 PM

Answers

  •  Hello Meteodea,

      The only problem I see is that Windows need to be Activated and most likely, since this is a reinstall with some different hardware, the activation needs to be done By Phone.

      This is normal and should only take you a few minutes to complete.

     

      If you don't know how to launch the Activate by Phone window, the short cut is to click the Start button and type: slui 4 (then hit the Enter key).  Select your location from the drop down menu, click Next and follow the directions.

     

    NOTE: When you call the Activation Call Center, it will be answered by an Automated Phone Prompt.  If the Automated Phone Prompt is unable to complete your Activation for you, hang up and call again, but this time do not enter anything into the phone, this will force the phone prompt to transfer you to a Live Activation Rep who should be able to assist you with the problem.

     


    Darin MS
    Tuesday, January 10, 2012 10:38 PM

All replies

  •  Hello Meteodea,

      The only problem I see is that Windows need to be Activated and most likely, since this is a reinstall with some different hardware, the activation needs to be done By Phone.

      This is normal and should only take you a few minutes to complete.

     

      If you don't know how to launch the Activate by Phone window, the short cut is to click the Start button and type: slui 4 (then hit the Enter key).  Select your location from the drop down menu, click Next and follow the directions.

     

    NOTE: When you call the Activation Call Center, it will be answered by an Automated Phone Prompt.  If the Automated Phone Prompt is unable to complete your Activation for you, hang up and call again, but this time do not enter anything into the phone, this will force the phone prompt to transfer you to a Live Activation Rep who should be able to assist you with the problem.

     


    Darin MS
    Tuesday, January 10, 2012 10:38 PM
  • Thank you very much for your help Darin! I've activated windows without any problems. :)
    Thursday, January 12, 2012 9:59 AM