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a problem is preventing windows from accurately checking the license Error Code: 0x80070005 RRS feed

  • Question

  • AFter having problem with an application and trying to rescan with BItDefender, I am getting the above error whenever I try and log in to the computer. I was able to run the Genuine Advatange diagnotic tool and got the following output:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: No Check PID
    Validation Code: 4

    Cached Validation Code: N/A
    Windows Product Key: N/A, hr=0x80070005
    Windows Product Key Hash: N/A, hr=0x80070005
    Windows Product ID: N/A, hr=0x80070005
    Windows Product ID Type:
    Windows License Type:
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {2475CCD0-4051-44FA-8002-0F788BE6D5CD}(2)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: FCEE394C-458-80080005_025D1FF3-344-80080005_025D1FF3-229-80080005_025D1FF3-230-1_025D1FF3-528-80070005_025D1FF3-237-80070005_025D1FF3-238-2_025D1FF3-244-80070005_77F760FE-114-80070005_025D1FF3-257-80070005_025D1FF3-258-3_025D1FF3-307-80070005_025D1FF3-70-80070005_78155E4D-117-80070005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 4
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070005_77F760FE-114-80070005_B4D0AA8B-692-80070005_FCEE394C-458-80080005_025D1FF3-344-80080005_025D1FF3-229-80080005_025D1FF3-230-1_025D1FF3-528-80070005_025D1FF3-237-80070005_025D1FF3-238-2_025D1FF3-244-80070005_77F760FE-114-80070005_025D1FF3-257-80070005_025D1FF3-258-3_025D1FF3-307-80070005_025D1FF3-70-80070005_B4D0AA8B-693-80070005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{74BBA887-4973-4235-8ABF-C1FC89FCAF25}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PID/><SID>S-1-5-21-796845957-854245398-725345543</SID><SYSTEM/><BIOS/><HWID>0F0330870184E16D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B8B0:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    I've been told that I need to disable the Microsoft Update services from the command line, which I should be able to do from the Safe Mode. Right now the only way I can login as administrator on the local machine is using Safe Mode or Safe Mode with Command Line support.

    I have a valid license key ready to re-enter, I just cannot find a way to get the proper information entered with no network connection to correct the problem.

    Any thoughts?

    Thursday, January 7, 2010 9:43 PM

Answers

  • Hello Terry,

     After reading the Diagnostic Report, my feeling is that something has damaged your Windows to the point that Windows can not see it's own Product Key or Licensing files.  Normally this would not cause XP to fail to load into Normal Mode, so my feeling is that the damage is wider spread then just the Licensing files.

      This is not a Non-Genuine issue, so I am not fully trained to support this, but if it was my computer, I would log into Safe Mode, backup all my importent files and reinstall Windows.  In my opinion it's the only way to be sure the damage is fully repaired.

      You may want to get a second or third opinion so I suggest posting in the XP Answers Forum http://social.answers.microsoft.com/Forums/en-US/category/windowsxp

    Sorry I couldn't be more help,
    Darin MS
    Friday, January 8, 2010 10:26 PM