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Received notice in Outlook that my copy of Office is not Genuine. RRS feed

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    I purchased Microsoft Office Professional 2007 Full Version [CD], [CD-ROM]  order nuimber No. 058-0428722-3767737, from Amazon.com and have the Disc.  It was purchased or ordered from bc1144 for $343.49.  I have a copy of the date of purchase as February 22, 2007 and have been using it on my desktop and portable laptop without problems.  The lable on the CD has the Key Number and labled as Microsoft Office 2007 Enterprise.  The reference to the seller bc1144 is all I know, but the actual order was purchased through Amazon. 

    I have been using it all this time, and receiving all updates and I am sure it passed "Microsoft Genuine Advantage" tool at the beginning.  The key numbers were accepted.  When I first bought this Computer from Gateway, it had a trial version installed which I removed from the 'Control Panel, before installing this Office in question, but I have been getting Emails from Microsoft to purchase The Student 2007 Office Version, this was the one preinstalled by Gateway.  The Notice i receive tellin me that it is not Genuine, comes up when check into Outlook, which is not part of the Student Version.  I only mention this because I don't know if this is what is causing the problem

    I am running Windows Vista Home Addition and as I said before it is a Gateway Desktop.  Why after all this time do I get this notice concerning my copy of MS Office? and is there anything that I can do top correct this without it creating me another expense which I cannot afford. Thank you
    • Moved by Carey FrischMVP Thursday, September 24, 2009 3:21 AM Moved to relevant category (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Thursday, September 24, 2009 2:00 AM

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    Hello nbgeorge and Chrishen75

    nbgeorge:

    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Professional 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft

    Your Diagnostic Report shows that you have two versions of Office 2007

    Microsoft Office Enterprise 2007 which is using a Blocked VLK key
    and
    Microsoft Office Professional 2007 which may be Genuine, but is currently not Activated

    I recommend uninstalling the Office Enterprise, reboot twice and then Activate the Office Professional. (If you have any problems activating  try Method 3 in this MS KB article http://support.microsoft.com/kb/919895/)


    Chrishen75:

    Your Diagnostic Report shows that your Microsoft Office Enterprise 2007  was installed using a invalid Volume License Key.
    Invalid means that the key was created with a piracy tool called a Key Generator (KeyGen) and was not created by Microsoft.


    I am closing this thread as there are too many people posting.   It would be far too confusing for all parties to continue troubleshooting in this thread.

    If anyone has additional issues, please create your Own thread for your Own issue.

    Thank you,
    Darin MS

    Thank you,
    Darin MS
    Thursday, September 24, 2009 9:24 PM

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    To help us analyze and troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool. 
    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post. 

    Thank you!

    Carey Frisch
    Thursday, September 24, 2009 3:21 AM
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    I have exactly the same problem (message appears when running the MS Outlook). Following your reply to Paul, below please find the copy of my MGA Diagnostic Tool run.  Seeing some "not activated" reporrts, I inform you that I have followed all recommended steps to activate the product (e.g. via MS Word Activation) without any errors. I would appreciate some assistance.
    N. Georgiadis

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-VH76X-KPDXX-XFJ4B
    Windows Product Key Hash: o2cdkjlOO3vBe6l7W8iFN6Glf1I=
    Windows Product ID: 89576-OEM-7332141-00148
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {E2DF9F4C-CC78-4497-A34F-821ABA3EABDF}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Professional 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Narkissos Georgiadis\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E2DF9F4C-CC78-4497-A34F-821ABA3EABDF}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XFJ4B</PKey><PID>89576-OEM-7332141-00148</PID><PIDType>2</PIDType><SID>S-1-5-21-3019029400-1933672336-643838382</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-SR19VN</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R0280Y1</Version><SMBIOSVersion major="2" minor="4"/><Date>20080605000000.000000+000</Date></BIOS><HWID>37303507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65495</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>B7FDF0A02A370C</Val><Hash>r/pmfiT15hSjFO/iUQrREusGqe8=</Hash><Pid>81605-902-3374864-65355</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00146-321-400148-02-2057-6001.0000-2982008
    Installation ID: 004592167386684170109120054230506763507235121594266481
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: XFJ4B
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAEAAQABAAAAAwABAAEAeqg03G7sYlTyHc4LyDjWJvL0GmzACH56rFZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Sony  VAIO
      FACP   Sony  VAIO
      HPET   Sony  VAIO
      MCFG   Sony  VAIO
      SLIC   Sony  VAIO
      SSDT   Sony  VAIO
      TCPA   Sony  VAIO

     

    Thursday, September 24, 2009 6:47 AM
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    I have the same problem as well, have been using my Outlook for over a year now and the message has just appeared, any help is greatfully received.

    Thanks

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3892G-VFCGF-DP9XT
    Windows Product Key Hash: ASF/deGzv8WCVxe8bB4EPMXO0Jw=
    Windows Product ID: 89578-OEM-7304124-31018
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {EACC34E5-0800-49E1-BBC0-449D6DF03FAD}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Chris\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EACC34E5-0800-49E1-BBC0-449D6DF03FAD}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DP9XT</PKey><PID>89578-OEM-7304124-31018</PID><PIDType>3</PIDType><SID>S-1-5-21-2290851881-2884220930-2468221427</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dimension 8400               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="3"/><Date>20041011000000.000000+000</Date></BIOS><HWID>A5323507018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>94436407C3F2586</Val><Hash>Nh+O7p+E5Ha5+8Lxn9JfFULj9GM=</Hash><Pid>89388-707-9845457-65139</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-041-231018-02-1033-6000.0000-2602008
    Installation ID: 005764741221399451121524076123239682192813134865963543
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: DP9XT
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: OgAAAAIABAABAAIAAQACAAAAAgABAAEAeqh2R3Sw2mTg69j4rBRkktT7kuD+TfL02IBS3TrkrFbsOw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    8400  
      FACP   DELL    8400  
      HPET   DELL    8400  
      BOOT   DELL    8400  
      MCFG   DELL    8400  
      SSDT   DELL  st_ex

     

    Thursday, September 24, 2009 8:30 PM
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    Hello nbgeorge and Chrishen75

    nbgeorge:

    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Professional 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft

    Your Diagnostic Report shows that you have two versions of Office 2007

    Microsoft Office Enterprise 2007 which is using a Blocked VLK key
    and
    Microsoft Office Professional 2007 which may be Genuine, but is currently not Activated

    I recommend uninstalling the Office Enterprise, reboot twice and then Activate the Office Professional. (If you have any problems activating  try Method 3 in this MS KB article http://support.microsoft.com/kb/919895/)


    Chrishen75:

    Your Diagnostic Report shows that your Microsoft Office Enterprise 2007  was installed using a invalid Volume License Key.
    Invalid means that the key was created with a piracy tool called a Key Generator (KeyGen) and was not created by Microsoft.


    I am closing this thread as there are too many people posting.   It would be far too confusing for all parties to continue troubleshooting in this thread.

    If anyone has additional issues, please create your Own thread for your Own issue.

    Thank you,
    Darin MS

    Thank you,
    Darin MS
    Thursday, September 24, 2009 9:24 PM