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Install Missijg Updates RRS feed

  • Question

  • Live One Care always shows the system as being "Fair", when I start up my computer. It gives a reason as: "This PC is missing updates from Microsoft.......". When I go to Windows Update it tells me that my PC is current with Windows Update. Viewing installed updates show that all necessary updates have been installed, but Live  One still shows the status as "Fair".

    Tuesday, August 5, 2008 8:09 PM

Answers

  • Jay Chas,

     

    OneCare sets Microsoft Updates to automatically download and install high priority updates. Any other type of updates for Microsoft delivery such as recommended or low priority updates are manually enabled by the user, correct me if I'm wrong, in the updates settings, which you will need admin rights to access.  If this is the case, please change the settings to enable updates for hidden updates, reboot the machine, and click on Update within OneCare.

     

    Or you can rename the CatRoot2 and Software Distribution folder (to "old" for example) located in C:\windows\system32, reboot and visit the Microsoft Windows Update website at http://www.update.microsoft.com/microsoftupdate/v6/muoptdefault.aspx?returnurl=http://www.update.microsoft.com/microsoftupdate&ln=en-us

     

    If that doesn't work, you can use the repair tool to reset the OneCare settings:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=4bc2594b-95ab-4235-b5b8-41656b38480f&DisplayLang=en

     

    Use CaclsDeleteDB.exe

    Instructions

    1) Click on the link to start the repair tool. you must be logged in as an administrator

    2) Click continue to begin the process

    3) Accept the terms of use, and click continue

    4) Click Start to run the tool.

    5) The tool will attempt to reset OneCare settings to reattempt to download and install the updates. if it succeeds, click the close button, and OneCare will automatically be retying the update. If it fails, click "open logfiles" to see details of the errors. Contact support (http://onecare.live.com/support) to get more help

     

    Has this helped?  Please let us know.

     

    Lori MS

    Wednesday, August 6, 2008 12:21 AM
  • I've moved this thread to the Tune-up topic folder as Windows Update is monitored as part of the Tune-up function in OneCare.

     

    If OneCare reports that you are missing important or critical updates and visiting Windows Updates does not show any missing, make sure that you do not have any updates hidden on the Windows Updates page and review the Update History to make sure that none are in failed status.

     

    If Lori's advice to reset the database in OneCare does not resolve it, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Wednesday, August 6, 2008 1:50 PM
    Moderator

All replies

  • Jay Chas,

     

    OneCare sets Microsoft Updates to automatically download and install high priority updates. Any other type of updates for Microsoft delivery such as recommended or low priority updates are manually enabled by the user, correct me if I'm wrong, in the updates settings, which you will need admin rights to access.  If this is the case, please change the settings to enable updates for hidden updates, reboot the machine, and click on Update within OneCare.

     

    Or you can rename the CatRoot2 and Software Distribution folder (to "old" for example) located in C:\windows\system32, reboot and visit the Microsoft Windows Update website at http://www.update.microsoft.com/microsoftupdate/v6/muoptdefault.aspx?returnurl=http://www.update.microsoft.com/microsoftupdate&ln=en-us

     

    If that doesn't work, you can use the repair tool to reset the OneCare settings:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=4bc2594b-95ab-4235-b5b8-41656b38480f&DisplayLang=en

     

    Use CaclsDeleteDB.exe

    Instructions

    1) Click on the link to start the repair tool. you must be logged in as an administrator

    2) Click continue to begin the process

    3) Accept the terms of use, and click continue

    4) Click Start to run the tool.

    5) The tool will attempt to reset OneCare settings to reattempt to download and install the updates. if it succeeds, click the close button, and OneCare will automatically be retying the update. If it fails, click "open logfiles" to see details of the errors. Contact support (http://onecare.live.com/support) to get more help

     

    Has this helped?  Please let us know.

     

    Lori MS

    Wednesday, August 6, 2008 12:21 AM
  • I've moved this thread to the Tune-up topic folder as Windows Update is monitored as part of the Tune-up function in OneCare.

     

    If OneCare reports that you are missing important or critical updates and visiting Windows Updates does not show any missing, make sure that you do not have any updates hidden on the Windows Updates page and review the Update History to make sure that none are in failed status.

     

    If Lori's advice to reset the database in OneCare does not resolve it, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Wednesday, August 6, 2008 1:50 PM
    Moderator
  •  

    I have seen this complaint before, maybe I can save someone time and aggravation. I have the same problem on vista business sp1. It seems to be a bug. Long story short, tried everything, OneCare support, vista sp1 support, dead end. It started with vista sp1. To be fair, Microsoft did want to setup a OneCare dev to remote into my PC, and do a bunch of hacks, but I would not allow it. I write software and I will not allow someone to hack around in my PC remotely, ain’t going to happen! The problem comes and goes on patch Tuesdays. After a tune-up, I get the yellow alert, updates required, no updates available. After a real patch Tuesday update (not to worry, there is always a critical update in MS code!) the problem goes away until I do my monthly tune-up, then it starts all over again. Bottom line, MS isn’t going to do a lot unless it is wide spread, and it appears it isn’t, so I live with it. Doesn’t seem to cause any problems except the annoying icon and balloon. Hope this helps someone with the problem.

    Saturday, August 9, 2008 5:24 PM
  •  

    I'm getting the same thing - OneCare is claiming that I need to "Install missing updates", but Windows Update & MBSA both agree that no high-priority updates are available.
    Thursday, August 14, 2008 7:50 PM
  • hmmmUsername,

     

    Did you try to run a tuneup?

     

    Lori MS

    Friday, August 15, 2008 12:04 AM
  • hmmmUsername,

     

    Can you try two options?

     

    1. Check to see if there are hidden updates within the Microsoft Updates website here at :

    http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us

     

    Re run the tune up in OneCare and see if the status turns to green

     

    if that doesn't work try the following

     

    2. Reset the OneCare database:

     

    http://www.microsoft.com/downloads/details.aspx?FamilyID=4bc2594b-95ab-4235-b5b8-41656b38480f&DisplayLang=en

     

    Use CaclsDeleteDB.exe

    Instructions

    1) Click on the link to start the repair tool. you must be logged in as an administrator

    2) Click continue to begin the process

    3) Accept the terms of use, and click continue

    4) Click Start to run the tool.

    5) The tool will attempt to reset OneCare settings to reattempt to download and install the updates. if it succeeds, click the close button, and OneCare will automatically be retying the update. If it fails, click "open logfiles" to see details of the errors. Contact support (http://onecare.live.com/support) to get more help

     

    Re run the OneCare Tuneup and see if the status turns back to green.

     

    Let us know if this has helped!

     

    Lori MS

    Friday, August 15, 2008 7:44 PM
  • I relied to this on 8/9/08, but someone moved it to Windows Live OneCare Backup and Restore, error or hiding my posts? Either way here is what I posted;

    Dave Green

     

    I have seen this complaint before, maybe I can save someone time and aggravation. I have the same problem on vista business sp1. It seems to be a bug. Long story short, tried everything, OneCare support, vista sp1 support, dead end. It started with vista sp1. To be fair, Microsoft did want to setup a OneCare dev to remote into my PC, and do a bunch of hacks, but I would not allow it. I write software and I will not allow someone to hack around in my PC remotely, ain’t going to happen! The problem comes and goes on patch Tuesdays. After a tune-up, I get the yellow alert, updates required, no updates available.

     

    After a real patch Tuesday update (not to worry, there is always a critical update in MS code!) the problem goes away until I do my monthly tune-up, then it starts all over again. Bottom line, MS isn’t going to do a lot unless it is wide spread, and it appears it isn’t, so I live with it. Doesn’t seem to cause any problems except the annoying icon and balloon. Hope this helps someone with the problem

    Friday, August 15, 2008 10:34 PM

  • I just installed OneCare yesterday and have the same problem. My friend bought the same time I did and installed yesterday...same proble. Might be more wide spread then you realize.

    I do know when I click on go to Windows Update form the Tune Up Report page it has twice know gone to a screen that says it could not connect. Whne I click on refresh it then goes to Windows Update. The Yellow OneCare icon changes to green immedaitely without doing any updates.


    Saturday, August 16, 2008 2:32 PM
  •  DaveGreen wrote:

    I relied to this on 8/9/08, but someone moved it to Windows Live OneCare Backup and Restore, error or hiding my posts?

    You're not imagining things. I noticed it happen on Friday, reported it to the MSDN Forums team and didn't hear back, so I just rejoined your post and another that split from the thread without explanation last Friday. They are now re-assembled.

    -steve

    Monday, August 18, 2008 3:31 PM
    Moderator
  • I have also had this issue (Vista 64 Ultimate SP1), and after getting annoyed by being prompted to install updates that weren't there, I finally contacted OneCare Support. They were very helpful in providing several potential solutions, including CaclsDeleteDB, install hidden updates, and running an update fix, none of which worked. I finally gave up after they suggested I install the Optional updates, as the last thing I want on my lean and stable machine is unneeded software.  

     

    The issue does go away immediately after installing an Important update, but shows up again after a tuneup. I'm happy with OneCare otherwise, but wish they'd hurry up and fix this annoyance.

    Saturday, August 30, 2008 1:27 PM
  • I have had this problem too.  Each time I boot One Care on both my machines tells me I have updates but when I click the button there are no updates.

     

    Each time this has happened I do Start -> Programs -> Windows Updates.  I find that I need to install the Windows Genuine Advantage something and then I start seeing the High Priority  updates.  From that point on all works. 

     

    What makes the "Windows Genuine Advantage something thingie" vanish?  I don't know.  Its not weekly tune-ups for me.  My machines work fine after tune-ups.  But this problem does surface every few months.  BTW I have Windows XP.

    Tuesday, September 23, 2008 9:18 PM
  • Thanks for that interesting tidbit. I'm not sure that the WGA tool is vanishing, but it may not be auto-updating for you. I wonder if this is the missing update that OneCare is seeing in so many cases. The WGA tool is updated "out of band" to the monthly critical cycle and also happens automatically. It will also update when you go to the Microsoft Download Center and try to install an optional item that was coded to require its presence.

    -steve

     

    Wednesday, September 24, 2008 2:01 PM
    Moderator